Hath Dell Forsaken m17x R1 users?

Thank you very much for link psychotic deformity Much appreciated

 

+1 for that,also i came to the conclusion that if this never gets fixed i will head to another "camp" and sadly leave the hive but just tell us black or white.
Sorry but i loved this machine since day 1 and call me crazy but i would prefer having the R1s fixed than a replacement with whatever from Dell/AW.
Hope DELLChrisM and Co. are up to something and surprise us(in a good way of course).
Cheers to all fellows NBR members.

 

stupid dell. aftering complaining so many times and pressing them they still dont wana give me a replacement even when im still under warranty. they said i can only have replacement within 14 days when i get it.
i said if u guys dont wana lose profit then replace for a lower value laptop they still wouldnt. wont even replace me a 800buck laptop
and he kept saying i understand this and understand that but i am regret to inform u bla bla bla
support service cant do ?
at the end his sig writes hes a DELL Global CSMB Services & Support and a Technical Support Specialist
he couldnt even solve a single problem i mentioned to him and he didnt know wat to do except give me basic steps that ive did millions of time

 

That's it?? It's outrageous what has become of the Alienware name.
Did you try getting somebody else? What's the point of buying warrenty? Getting Dell richer while they mock you and not showing any useful feedback?
Call again raise hell this should not be accepted. What next? At least give us the software to edit your BIOS and we'll figure it out.
Personally i'll keep the rigs that I have ATM and won't buy anything marked Dell until this is fixed.
Congrats Dell the more time you loose with this the more your competitors win.

 

You have to keep on calling.
If they have been out to replace/repair parts at least 3x then you have a case for a system replacement.

For me, I had a few calls in over about a years time (mainly due to the power supply issue and dpc latency) then these last 3 months or so it started crapping the bed.
So, after 3 more replacement calls (motherboard, both video cards, fans) I let them know how I NEED a working laptop and that they need to provide me with one.

It took a LOT of time over the phone and running through all the hoops they wanted me to (ie.. reinstall OS, again, again, again, run system diagnostics, again, again, reinstall OS, replace parts, reinstall OS, run diagnostics, etc, etc, etc) then they finally replaced the system (which then was not up to snuff compared to my original specs... so that took 2x tech visits to recitify)

You just have to be persistent, be prepared to spend ~2hours on the phone at a time over a couple of calls etc.. and be firm but not mean and follow the rigmarole their script tells them to have you do.

D.

 

I would hate this machine if Throttlestop didn't exist, I hope Dell understands this. These R1's are only acceptable because of a 3rd party app.

Also, im still pretty appalled that the touchpad polling speed and battery charging issues haven't been fixed. These aren't tough problems, they just aren't being worked on.

 

I wouldnt say the throttling is a light problem, honestly if throttlestop didn't exist, I would have contacted support a long time ago. It's impossible to play while throttling occurs: when the fps starts going up again you're dead.

Try explainging to your clan/team why you crashed your car like a noob into the wall, ruining an important run for a chance at victory, just because your *insert thousand dollars/even more euros* laptop isn't able to handle a 4 year old game? I'm sure for the FPS players it's the same, when you gain control again, you have been fragged.

A gaming machine unable to use its power to do so is not acceptable IMHO

 

Throttling is the major issue for me, putting aside the buggy BIOS updates. It's really a shocker to see a customised to ultra-high looking Crysis go from a steady 38FPS to 5FPS every two or so minutes. It's even worse to see the same scenario paly out in any other game that even dares to push the GPUs a little.

 

bump.

I'd really like to hear Dells excuses for leaving this thing with such huge issues. Why are we having to explain the throttling problem to this guy? How can they pretend like they don't know about it, or like it got fixed? Is dell really that incompetent? Why is my touch-pad so awful? Why doesn't my battery charge half the time? How can this guy pretend like they're just learning about this stuff? Someone explain to me why I should ever buy an Alienware machine after this?

Forgive me for being so rude about it, but I seriously cannot believe that we're having to explain the throttling issue to Dell at this point. Just unbelievable.

What really gets me is how close this thing is to being a great computer, but will never see it's potential because support for it has been so incredibly awful.

 

It's a good question, but this guy is one of the few people at Dell who cares and helped us R1 users with earlier issues. I follow your opinion that from the 'official' mail/telephone helpdesk, we can't exepct much. This was for me personally the main reason to NOT extend warranty as it doesn't (seem to) bring me anything.

I think we all have right to a solution. This piece of hardware was sold at the price of it's weight in gold . You wouldn't expect your Ferrari to stop accelerating once it hit 250 kph and go back to 120 for a few seconds...

Chris, could you please provide us with some feedback, whether we can still expect something from Dell? Thanks.

 

We probably haven't heard anything simply because there isn't enough substantial feedback from the engineers on the problem at this point.

As Belien said, Chris helped us out and interfaced well with the community during the DPC latency issue/fix and was as quick as possible to provide us with updated information on the progress.

Perhaps Dell wasn't already aware of the throttling issue. A lot of people have M17x-R1's that's true. But how many of us really have the higher end specs that lead to throttling? That's a lot scarcer than the amount DPC latency affected, making it harder for our problems to get noticed.

I really do hope information is posted soon about it, but considering we've [ some of us ] have had ours for a year and have lived with this issue [ although many of us thought it was DPC latency until that was fixed ] I'm sure we can wait the time until we get a response

 

Totally agree with you on that , Alienware should be the Ferrari of gaming computers. And as long as R1 laptops were sold at the same price and advertising as the R2 , what is the reason for the ignorance to R1 owners?

Yes , we have waited until now , but as games get more and more demanding , the thottling increases. It is essential for most of us R1
gamers to get a solution until the new wave of games this year comes.

I still believe this can get somewhere.

 

Going with what PurelySatanic has said, I do think the DPC issue gives Dell the perfect reason -- or possibly, excuse -- to see this throttling problem as a newly realised issue. In the past, when the DPC issue was discovered, I think many people attributed the throttling to the same latency fiasco. Obviously, that wasn't the case, but it sure as hell had some of us believing that the DPC cure would solve the throttling.

Also, it doesn't take much to duplicate the problem. Even dual-core machines can throttle, so long as you have a dual-GPU configuration.

I too am looking forward to hearing from Chris. As it stands, one of my R1 units -- the one with the dual core -- has already been 'repaired' for this problem for the 6th time with no positive results to report. Now the matter is in the hands of the Escalations Department, with a note of approval for System Replacement from Technical Support as they've more or less 'given up' on the machine and think that a replacement is appropriate.

 

http://forum.notebookreview.com/alienware-m17x/547845-help-me-get-bottom.html

I've been having the same problems, but with the R2...See link above for my thread..

 

Belien,

I just sent you a private message.

 

katalin_2003,

Check your private message.

 

Kade_Storm,

Also check your private message.

 

Aww, none for me? Oh well, I hope whatever the message is about it goes towards helping solve it for all of us.

Good to see you back in the forums Chris!

I've been playing through my HDMI to avoid the stuttering for the time being.

 

Thanks, i got it.
Will test it ASAP.

 

Curious... =P

 

yeah me too lol

what's going on guys?

Is throttling solved? j/k

 

Roger that, Chris. Cheers for the update. I'll follow the instructions and give you feedback by the end of the week.

 

Saw your message, Chris. I will follow your instructions too and keep you informed.

Thanks

 

I can't contain myself on the matter. Perhaps it's the knee-jerk reaction after over a year of neglect for the R1. However, I can now say at the very least that there might be hope just yet for my remaining R1 unit.

 

So vague but so interesting!

 

What are you all talking about?

 

What are you all talking about??? interesting!

 

can we at least know what type of solution you guys are talking about?

is it a software update? some kind of obscure manipulation? a bios update? (I hope it isn't since THEWIZ is working on something right now...)

 

Why do you hope that it isn't (a BIOS update)? I realise that TheWiz is working on a custom BIOS, which is great. However, a BIOS fix from Dell that eliminates throttling is exactly what we need as an official fix as well. I mean, why not have both the homebrew and the official fix?

 

Exactly, if he's able to make a custom BIOS, he can implement any fix that Dell comes up with if it is in BIOS form.

But it stands to reason that a BIOS fix is the most likely fix as it is. Because it's best way to interface on a hardware level with the laptop.

 

The more the merrier,out of them a good one shall arrise

 

the intrigue is killing me

 

Me too...

 

it is about the throttling issue?

 

Well, this whole thread is heavily centred around the throttling issue with honourable mentions of other smaller problems.

 

All,

See here. Make sure you post your results there or here for engineering to see. Thanks!

 

Thanks for the work on this Chris. Folks, looks like Kaitlin started a thread for this BIOS Chris posted. Lets use that thread for information and feedback. I have stickied it for now.

http://forum.notebookreview.com/ali...r1-test-bios-850-9662-post-feedback-here.html