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    Help!! (plugged in, not charging)

    Discussion in 'Alienware 17 and M17x' started by saloo_f5, Jul 22, 2011.

  1. saloo_f5

    saloo_f5 Notebook Enthusiast

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    i just received my laptop and connected it to the charger... but dont know why its says plugged in,not charging??? any solution?
     
    saloo_f5, Jul 22, 2011
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  2. sn0w13

    sn0w13 Notebook Enthusiast

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    Have you tryed the keys "FN"+"F2" to switch the batery on?
     
    sn0w13, Jul 22, 2011
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  3. LVNeptune

    LVNeptune Notebook Virtuoso

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    Check BIOS as well. There is an option to disable battery charging in there.
     
    LVNeptune, Jul 22, 2011
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  4. saloo_f5

    saloo_f5 Notebook Enthusiast

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    yeah i tried fn+f2 and also checked the BOIS but still nothin :S
     
    saloo_f5, Jul 22, 2011
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  5. LVNeptune

    LVNeptune Notebook Virtuoso

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    Sorry man :(

    Call Dell and see if they can send a new battery and/or power supply.
     
    LVNeptune, Jul 22, 2011
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  6. Narthecium

    Narthecium Notebook Evangelist

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    Run the charge down a bit to the mid teens % and then plug it in. See if it recharges then.
     
    Narthecium, Jul 22, 2011
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  7. saloo_f5

    saloo_f5 Notebook Enthusiast

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    @Narthecium .. its not charging at all.. battery isnt charged :S
     
    saloo_f5, Jul 23, 2011
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  8. Narthecium

    Narthecium Notebook Evangelist

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    Oh geez that sucks. Mine would sometimes do plugged in no charging while it was charged and wouldn't start charging until it was to like 18% which I heard happened to a lot of people. Sorry to hear about your worse issue :(
     
    Narthecium, Jul 23, 2011
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  9. saloo_f5

    saloo_f5 Notebook Enthusiast

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    thanx fo helpn me :S plus i am getting 4 to 5 fps on the lowest graphics in crysis 2 dont know what is the problem.. it isnt performing as it should :S
     
    saloo_f5, Jul 23, 2011
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  10. Narthecium

    Narthecium Notebook Evangelist

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    Is your laptop in stealth mode by any chance?
     
    Narthecium, Jul 23, 2011
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  11. saloo_f5

    saloo_f5 Notebook Enthusiast

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    no its not in stealth mode it is in high performance mode ..
     
    saloo_f5, Jul 23, 2011
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  12. joeywyss

    joeywyss Newbie

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    I have also had that problem (plugged in , not charging), and simply unlatching the battery, locking it back and then checking the charge (blue light level), works every time. When I plug back in, starts charging as normal. fn/f2 didn't work for me. You shouldn't have to do that everytime in my opinion, but it does work. My battery life sux anyway, usually leave plugged in.
     
    joeywyss, Jul 24, 2011
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  13. windworker

    windworker Notebook Consultant

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    I have this exact problem as well. Getting max 30 fps while plugged in. I've tested everything I can think of, and believe the power supply to be faulty and downclocking everything during game play. Dell said they shipped a new battery and charger but I never received one. I hope to have another one this week. I feel you pain though and hope we both find our problems soon.
     
    windworker, Jul 25, 2011
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  14. saloo_f5

    saloo_f5 Notebook Enthusiast

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    you know what mine is not giving above 10 fps not even in nfshot.. and dell tech was unable to detect the problem.. i will probably be returning it and ordering new with 6990m :S but this is such a waste of time :(
     
    saloo_f5, Jul 25, 2011
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  15. windworker

    windworker Notebook Consultant

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    Have you tried a different power cable and battery? If you get a chance make sure you post up here, i'm really curious.
     
    windworker, Jul 25, 2011
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  16. saloo_f5

    saloo_f5 Notebook Enthusiast

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    not yet .. as i have travld overseas and cant try different battery or charger as it is not available here :p... i will be back in aug so lets see how it goes.. how ever i doubt that i have the alienware adapter because the pictures i have seen on the internet are different from the one i have... i will post a picture of the adapter tell me if it is the one for alienware ... :p
     
    saloo_f5, Jul 25, 2011
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  17. saloo_f5

    saloo_f5 Notebook Enthusiast

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    saloo_f5, Jul 25, 2011
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  18. samiusmc

    samiusmc Newbie

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    This is not a hardware issue. It is happening to all brands of laptops. I have the same problem and went through each piece of hardware and did extensive research. The only logical conclusion is that it's a Windows problem. Microsoft has falsely been claiming it's a hardware problem so it can escape having to resolve such a widespread issue. My laptop charges fine when the computer is off or hibernating. The problem only begins when the OS is running. Hence, it's a Windows problem. Don't let those snakes at Microsoft tell you anything different.

    I updated my bios and that didn't fix it either. We need to get on Microsoft's care so they fix this issue.
     
    samiusmc, Jul 27, 2011
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  19. windworker

    windworker Notebook Consultant

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    That looks like the one I have. Called Dell today about not receiving my battery and charger, supposed to be here sometime today. Don't know how it takes almost two weeks to ship something.
    First I've heard of this. If I do need a replacement, I will likely be spending the extra and going with the 580m/3D/120 HZ. Might as well go all out at this point, right? :D
     
    windworker, Jul 27, 2011
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  20. Brabostaan

    Brabostaan Notebook Deity

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    Brabostaan, Jul 27, 2011
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  21. windworker

    windworker Notebook Consultant

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    I just received another charger and battery today. It is completely different, much slimmer and the blue light is at the end of the power cord where it plugs into the laptop instead of on the power box.

    Battery is charging great now, all issues solved with a charger replacement.
     
    windworker, Jul 28, 2011
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  22. saloo_f5

    saloo_f5 Notebook Enthusiast

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    hapy to know that your problem is solved.. :) i had a talk with the technical support and told them that i wanted to return .. so they offered me a replacmnt for this one .. they also did not sent the resource disc with this system...so i asked them to check the system before sending it to me this time ... :)
     
    saloo_f5, Jul 28, 2011
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  23. saloo_f5

    saloo_f5 Notebook Enthusiast

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    was there any effect on the performance of your pc due to the other charger?
     
    saloo_f5, Jul 28, 2011
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  24. windworker

    windworker Notebook Consultant

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    Not that I noticed. Gaming is still screwy, 30 FPS in black ops at 800x600 (for testing purposes). I hope you get what you need, this is a very silly mistake on Dell's on. Don't know how you send the wrong charger with the laptop.

    I'm returning today and upgrading to the 2720,580m, 120 hz/3D, wireless HD, blu ray, 4gb ram (upgrade myself), 320gb 7200 and 3 year warranty. They have a 15% off special right now on all orders over 2399 if ordered by 8/4/11!!!

    Grand total of 2870
     
    windworker, Jul 28, 2011
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