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    Help! Black screen wont boot...do nothing...

    Discussion in 'Alienware 17 and M17x' started by Branzy1987, Jul 14, 2014.

  1. Branzy1987

    Branzy1987 Notebook Evangelist

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    I closed the laptop and wanted to go to work....when I wanted to go out of the door I Open the laptop to check something on email...and surprized...the laptop doesnt do anything...just the button on/off change the coulor to yellow....i removed the battery and press 10s the power off button to drain the battery and let it 5 min and Nothing.....i removed the wlan and nothing...press fn 5 and nothing....1 thing the cpu fans is spinning...the ssd shows nothing when is starts...help
     
    Branzy1987, Jul 14, 2014
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  2. Omen123

    Omen123 Notebook Consultant

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    Did you try hooking up the laptop to an external monitor / tv? Maybe the screen is the issue.
    Does it beep at all?
    Did you try using the laptop with the battery removed, and it just plugged in?
     
    Omen123, Jul 14, 2014
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  3. Branzy1987

    Branzy1987 Notebook Evangelist

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    No bip...no lighting on touchpad on alienware words....no fuctionality on hard...lighting nothing
     
    Branzy1987, Jul 14, 2014
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  4. Branzy1987

    Branzy1987 Notebook Evangelist

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    Remove the cpu and i got 7 bips....put the cpu back and nothing again... i think i have to reset the bios...how do I do that? Mr fox where are you when I need you?????
     
    Branzy1987, Jul 14, 2014
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  5. steviejones133

    steviejones133 Notebook Nobel Laureate

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    You can try pulling the CMOS (or coin cell battery) to reset BIOS. Leave it disconnected from the motherboard for a little while, then reconnect and see what gives. Whilst you have the machine open, I'd suggest making sure that all your connections are firmly seated etc....things like HDD interposer, Display cable etc etc....oh, and GPU! - any of them loose could be a problem.
     
    steviejones133, Jul 14, 2014
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  6. Branzy1987

    Branzy1987 Notebook Evangelist

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    I have th aw17 and the coin is so wrong positioneted...underneth the keyboard...
     
    Branzy1987, Jul 14, 2014
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  7. Branzy1987

    Branzy1987 Notebook Evangelist

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    I watch so tutorials...iven if i remove the touchpad keybord i dont think i can remove the coin...anyone remove it??
     
    Branzy1987, Jul 14, 2014
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  8. steviejones133

    steviejones133 Notebook Nobel Laureate

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    CMOS removal on the 17 can be done - the procedure is described on page 87 of the Owner's Manual here: ftp://ftp.dell.com/Manuals/all-prod...laptops/alienware-17_Owner's Manual_en-us.pdf - it is quite a teardown, so maybe you want to try reseating everything that you can prior to removing the coin cell battery.

    Might come in handy:

    http://forum.notebookreview.com/ali...-alienware-17-r5-how-remove-cmos-battery.html

    http://forum.notebookreview.com/ali...ware-17-overclocking-bios-recovery-guide.html

    http://forum.notebookreview.com/alienware-18-m18x/744099-reset-bios-alienware-18-a.html as it has several methods of resetting BIOS, but unfortunately, Dell did not design the machine (17) well in terms of simple coin cell removal.
     
    steviejones133, Jul 14, 2014
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  9. Branzy1987

    Branzy1987 Notebook Evangelist

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    The question that I have...it is something broken? Or is just a bios probleme??
     
    Branzy1987, Jul 14, 2014
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  10. Branzy1987

    Branzy1987 Notebook Evangelist

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    Removing the CMOS does absolutly nothing to the Alienware 17 due to the nvram bios. Do not remove it because it is redundant .. It does and will do nothing to your system. On rare occasion the system may detect that it is not inserted but the exact steps for this have yet to arise.....someone posted this
     
    Branzy1987, Jul 14, 2014
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  11. steviejones133

    steviejones133 Notebook Nobel Laureate

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    It's hard for me to tell what the problem is. Assuming you just closed the laptop to go to work and then re-opened it and nothing happened would (to me) indicate that something maybe worked loose if the laptop had been in transit - that would be the first thing I would check. Reseat the gpu and memory and even swap the ram modules around, check hdd, and any other cables & connectors that you can and see if things persist.
     
    steviejones133, Jul 14, 2014
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  12. Branzy1987

    Branzy1987 Notebook Evangelist

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    I know what it went wrong, it is xtu...I undervolted 0.25mv the cpu to see if it lower the temp...close the xtu turn off the laptop and...no post...
    Questions:
    1. Can I reset the bios using an other cpu like 4700mq? It works only woth i7 4700mq? With 4800mq 4900mq? It doeant work?
    2. It could be somethong else wrong with it? There s nothing loose...no bips...everythong looks good into the laptop
    3. I will not use ever xtu dont recommet it to nobody...so powerfull program :(
     
    Branzy1987, Jul 14, 2014
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  13. steviejones133

    steviejones133 Notebook Nobel Laureate

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    Ahhh. You did not mention XTU or using it before. Maybe you should look at the thread that is linked in the post below from this thread: http://forum.notebookreview.com/ali...clocking-bios-recovery-guide.html#post9479369

     
    steviejones133, Jul 14, 2014
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  14. jameslee3978

    jameslee3978 Notebook Consultant

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    YUP, BIOS reset,
     
    jameslee3978, Jul 15, 2014
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  15. Branzy1987

    Branzy1987 Notebook Evangelist

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    Just my luck, nobody has an hasswel generation in stock or service in Romania not iven dell :(( , I send it to Dell and they said takes 1 month or more...every part cpu or motherbord will be shipped form U.S. so that sucks badly...I miss it allready
     
    Branzy1987, Jul 15, 2014
    #15