Help Alienware light on display not lighting up :(

I'm not sure if this is discussed anywhere else but it yes please direct me in the right direction.

My Alienware light on the screen is not lighting up. is this a software issue or the light is bust? I tried so many times in AlienFX but its still not lighting up. Please help

 

Try this: Go to the alien head in your task bar, right click it and choose "Go Dark". Right click it again and choose "Go Light".

 

Thanks for the reply man but I tried everything I could but no luck..all the other zones are lighting up except for the "Alienware" on the display. Guess that light is gone

Worst part is I just got my m17x

 

Did you try re-installing the Alien FX command center / Alien OSD ?

 

thanks for the suggestion. I will try that. fingers crossed that resolves it.

 

I had the same thing happen on my M11x, could never figure out why, though turning it off was one of the first things I did as I found it to bright and distracting being right under the screen, but when I tried once I was unable to get it to turn back on.

 

Could be a loose connection...

 

Thanks for all the replies.
I did a bios update everytime I press the power button The "Alienware" under the screen lights up for 2-3 seconds and goes off again.

At least I know the light is working and since I have no big issues I decided I can live with that. I waited too long for this to arrive at my doorstep and I am not going to send it back just because of one light which probably i am going to keep switched off anyways

 

Could always call them, you got on-site support/warranty.
Don't settle for less, you paid for it and it should work as intended to.