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    Help with Unknown Devices on new Alienware 17

    Discussion in 'Alienware 17 and M17x' started by Branzy1987, Nov 12, 2013.

  1. Branzy1987

    Branzy1987 Notebook Evangelist

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    Hi, I just bought a Alienware 17 and I reinstal win7 on the ssd, everything work grait but cant't install wirrless drivers, bluethoot, and I think 2 of the USB 3.0....the id of the network is PCI\VEN_14E4&DEV_43B1&SUBSYS_2B231A3B&REV_03, the other 3 things bluethoot and usb I think they are in this order,
    USB\VID_13D3&PID_3411&REV_0112 (bluethooth)
    PCI\VEN_8086&DEV_8C31&SUBSYS_05AA1028&REV_04 (usb)
    ACPI\SMO8810 (unknowned device).
    If you could help me, I check dell support and install all the drivers from there but they are not recocnize, I install the drivers and nothing happens after that. 10x

    The driver from Dell gives me this error : Setup has ditected an incompatibel Windows version...but is the version with what the laptop camed. And the wireless worked perfect
     

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    Branzy1987, Nov 12, 2013
    #1
  2. Mr. Fox

    Mr. Fox BGA Filth-Hating Elitist

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    Device ID ACPI\SMO8810 is the Free Fall Sensor

    PCI\VEN_8086&DEV_8C31 is the USB 3.0

    USB\VID_13D3&PID_3411 is the Broadcom BCM20702 Bluetooth 4.0+ HS USB Device

    PCI\VEN_14E4&DEV_43B1 is the Broadcom 4352 802.11ac Wireless Network Adapter

    Everything you need should be available for download here: Drivers & Downloads - Alienware 17 | Dell US

    These four driver packages will most likely take care of your devices in the above list.

    Broadcom BCM4352 Wireless + BT 4.0 Driver

    Intel USB 3.0 eXtensible Host Controller Driver

    ST Microelectronics Free Fall Sensor Driver
     
    Mr. Fox, Nov 12, 2013
    #2
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  3. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    Thanks for the amazing support as always Mr. Fox :p
    That should get all things cleared. Here is an article about the drivers list that you should use on any of our systems.
     
    Alienware-L_Porras, Nov 13, 2013
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