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    Help, display crash. Take a look!

    Discussion in 'Alienware 17 and M17x' started by ryandolph25, Aug 1, 2011.

  1. ryandolph25

    ryandolph25 Notebook Consultant

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    http://imageshack.us/photo/my-images/143/01082011604.jpg/

    (Check the link) This is my M17x display looks like whenever i play a game for a few minutes. Although it rarely happens, i wanted to get rid of it immediately, i have updated my OSD Display and Video Card drivers but the crash still occurs.

    Please for those who may know how to fix this, let me know. Thank you so much.
     
  2. Brabostaan

    Brabostaan Notebook Deity

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    Cant see the pic.
     
  3. ryandolph25

    ryandolph25 Notebook Consultant

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    Hi Brabostaan. Sorry the image doesn't show in my thread so i made a link.
     
  4. Brabostaan

    Brabostaan Notebook Deity

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    Black and white stripe's. :confused:

    Dont know what that could be. Is it in all games or just 1?
     
  5. ryandolph25

    ryandolph25 Notebook Consultant

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    Unfortunately. It affects all the games i play:
    Borderlands
    TES IV Oblivion
    Left 4 Dead 2
    Lost Planet 2
    Fallout 3
    Sacred 2

    But this problem rarely occurs. And it only happens when i play games.
    Please if anything you know to help me, i would gladly appreciate it.
     
  6. zoolian982

    zoolian982 Notebook Deity

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    Tell dell you have the pinstripe of doom screen.
     
  7. chillcut

    chillcut Notebook Guru

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    Did you monitor how hot your GPU gets when this happens?
     
  8. ryandolph25

    ryandolph25 Notebook Consultant

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    Hey Mr. chillcut, now that you mention it. I didn't saw it. But i got an inkling that might be the cause, because this thing only occurs when i turn off the air-conditioner in my room and slowly gets warm and hot. But when my room is like subzero, i can play 1 full day without getting this pinstripe crash.

    Could you give me some ways to control the temperature of my GPU?
    Do you think if i limit the GPU performace would that fix it?
     
  9. Brabostaan

    Brabostaan Notebook Deity

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    First monitor you temps while gaming. Could be a crappy past job. Does the fan work? Did you OC the GPU?
     
  10. chillcut

    chillcut Notebook Guru

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    Sure. I've got the 6970m, and I use those tools:

    Sapphire Technology - TriXX Tweak Utility (this is primary for overclocking, but you can monitor almost every aspect of the GPU with it. Comes with a win 7 gadget as well!)

    [​IMG]

    OrbLog Blog Archive GPU Observer – Sidebar Gadget
    [​IMG]

    FurMark: VGA Stress Test, Graphics Card and GPU Stability Test, Burn-in Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net (Great for benchmarking, because it shows how hot your GPU is while doing so!)

    [​IMG]
     
  11. ryandolph25

    ryandolph25 Notebook Consultant

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    Hey chillcut,
    thanks man! this is a good utility
     
  12. ryandolph25

    ryandolph25 Notebook Consultant

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    Yes indeed, the fan works properly.
     
  13. ryandolph25

    ryandolph25 Notebook Consultant

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    chillcut,
    nice post man! thanks for the help! i really liked the gadget =)
     
  14. Beradon

    Beradon Notebook Evangelist

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    This is the same issue I ran into with my M17xR3. Here is how I was able to reproduce it, and how I fixed it.

    Initially I would run Firefox plus World of Warcraft in windowed mode. I noticed there would occasionally be flickering that gradually got worse, then eventually I'd either get the gray screen or the striped screen.

    I would reboot the machine and everything would work perfectly till next time the machine was off for any period of time.

    I updated my AMD graphics drivers to 11.6 but it didnt fix it.

    Finally, I updated my OSD software from the Dell website and it seemed to have fixed it, I went a few weeks without any problems.

    Yesterday, I updated from bios a04 to a07 and it started again, so today I stepped back down to a04. I havent had it recur since I downgraded but it could be because I rebooted, I'm not sure until the laptop is off for a period of time. I have also since updated to AMD drivers 11.7 (but I did that upgrade AFTER the problem started occurring again, so the 11.7 drivers werent the culprit).

    So if I were you, do the following:

    Run bios A04 (if you dont have it, here's the link):
    Drivers and Downloads

    Run at least CCC 11.6

    Run the newest OSD application:
    Drivers and Downloads


    Let me know if this seems to correct the issue for you.
     
  15. chillcut

    chillcut Notebook Guru

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    You're welcome.

    Well, how are your temps going then?