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    Im Having problems with my R3

    Discussion in 'Alienware 17 and M17x' started by hanser, Jun 18, 2012.

  1. hanser

    hanser Notebook Consultant

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    Hellos guys im having some problem siwht my keyboard and problems with my cpu if i call dell can i get a remplacement? the R4 Maybe? jajaj is just a question because i was deling with this...
     
    hanser, Jun 18, 2012
    #1
  2. vic_doom69

    vic_doom69 Notebook Consultant

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    i would dought it, dell is going to try to fix your current system first. after troubleshooting theyll send someone to your house with new motherboard/cpu, gpu, ect and after all trys at fixing it have failed they may replace it. you'll probably get a refurbished r3, but if your haggling skills are good then possibly an r4. would probably take months.
     
    vic_doom69, Jun 18, 2012
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  3. hanser

    hanser Notebook Consultant

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    but ii live in frontier jajaja i dont live on USA i order the computer in the house of a friend of the family so i dont have any time to be in the house is the SR. and wait the Guy who will fix my computer...
     
    hanser, Jun 18, 2012
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  4. DirtyTrickster

    DirtyTrickster Notebook Evangelist

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    Like Vic said, Dell won't replace anything unless they've tried fixing it multiple times. As for an upgrade, that is doubtful unless you're problem is an engineering issue and not a mechanical or electrical problem.

    No offense, but I doubt Dell will take a loss because you don't have time to wait.
     
    DirtyTrickster, Jun 18, 2012
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  5. anthony212

    anthony212 Notebook Geek

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    And all of this is assuming you are still under warranty. If your warranty has expired these repairs will be expensive.
     
    anthony212, Jun 18, 2012
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  6. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    Here is the warranty information for Alienware Systems. I agree with Vic and jwimsett. If you let us know here what is happening with the machine we might be able to help you with it.
     
    Alienware-L_Porras, Jun 18, 2012
    #6