Installed New GPU Gtx 980m but Windows cant detect the GPU but HWinfo and CPU-Z can detect it?

Help Please,

installed a newly purchased GPU Gtx 980M and started it up, GPU cannot be detected but HWinfo and CPU-Z can detect it, on device manager it says Microsoft Basic Display Adapter.

Tried installing Nvidia Drivers but says cannot detect compatible hardware.

Did a DDU wipe of the Nvidia Drivers but the same.

Tried DELL Drivers for 980M and error in installing.

Tried to restart with Driver Signature Enforcement off and tried to install Nvida but same error.

Help please on how to resolve the problem.

Thank You!

Unit Details:
Alienware 17 2014 (R5)
Intel i7 4940MX
32gb RAM
2.5TB SSD (All Three Bays)
Windows 10 Pro
Upgrade from 880M to 980M

 

You need a modded file for the nvidia driver installer, as well as allow testsigning.

Check out the forum at www.laptopvideo2go.com you should see .INF files for NV driver versions. Get the matching one to the driver you have. Use this to replace the original file under c:\nvidia\displaydriver\.....

If you get it right windows will ask about overwriting the original. Hopefully you should now find that the NV installer can 'see' the hardware.

Good luck.

 

is it a clevo card?

 

I'm not sure, I got it from @woodzstack.

 

Thanks for the info, do you have any guide or steps on how to carry out the mod?

 

I know that upgrade is possible
ask @woodzstack , He can help you

here a dedicated thread about mxm gpu upgrades
Successful MXM GPU Upgraded Laptops
http://forum.notebookreview.com/threads/successful-mxm-gpu-upgraded-laptops.805136/

 

There are some around but it's quite a task searching and replacing strings in the inf file. Much easier to use one someone had modded and simply replace the existing one. It will be in a folder titled Display_driver under c:\nvidia. They are version dependent so need to match.

When you download a new NV driver you have to run it once to create the files, it then fails as you already discovered but now you can replace the inf file and try again

 

I got to replace the inf file, same version. What's next? Sorry for the noob questions!


Sent from my iPhone using Tapatalk

 

No problem, it's not like you're supposed to guess!! If you got it right now run the install program, it should be in the folder above the inf folder titled display.driver (note the dot). Now it should detect your card and continue the install. I let it do everything from fresh.

 

yeah just go to the office today, I am helping him as I read this, haha

he didn't have the 980M detected because it needs modified drivers and to be in DSE mode (or windows will ignore, and only pretend to install and infact not do anything but waste your time)

 

Just use the link I gave you : http://downloads.eurocom.com/suppor.../Alienware/17_R5_05AA1028_9xxM_382.05_W10.zip

or if you need an INF mine is good for almost all laptops hardware, but it's an outdated driver - just grab the inf and replace it in the newer drivers.

http://cloud.alezka.com/Data/980M/378.49/ should be able to browse it and grab the individual file as it's not a zipfolder

 

A Huge Shout to all NBR Peeps that helped me out through this upgrade, especially to @woodzstack who always got my back despite me having panic attacks, it has been a long wait but worth it, the GTX 980M I got from You is amazing, thank you for the patience and support through all these stressful times. Also to @MahmoudDewy who was there just a message away, thanks for the help on the 4940MX CMOS and BIOS Reset. Also special mention to @MickyD1234 and @sicily428 for helping me out on the .INF mod, thanks for the awesome help.

To all that makes NBR and amazing site, to Mr.Fox and to everybody else. Thank You very much.

All is well now, I got everything running smooth.
Alienware 17 (2014) with Intel i7 4940MX @4.0Ghz with GTX 980M from @woodzstack
1Tb/Samsung SSD + 1TB/Samsung M.Sata + 512Gb/Samsung SSD
32Gb Corsair Vengeance @ 1866
Windows 10 Pro

Lastly No thanks to CanadaPost who lost the package for a couple of weeks that stressed out Woodz and Me, but great hustle on FedEx who got the job right. Lol!

 

i also have thread on my troubles, 1 bios setting change and BAM! it fired up, detected, installed the drivers and it's been running fine ever since. well as fine as 980m can run now that the 1080 is out. you can bet i'll get that from woodz too.