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    Intermittent hardware failure

    Discussion in 'Alienware 17 and M17x' started by socal87, Feb 28, 2015.

  1. socal87

    socal87 Notebook Enthusiast

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    I have a mid 2013 M17x which has been giving me intermittent problems since delivery. No idea what is causing the problem; I don't think it has ever crashed under use, only when idling. Like, I'll come home and open the lid to find it's rebooted and can't find one of the hard drives (possible SATA controller failure?) or had a BSOD. Occasionally, when I start using it, everything looks normal, until I try to do something - can't launch anything or do anything, can still move mouse, but system just seems to have stalled, and doesn't recover until a hard power cycle.

    Here's an analysis from my last (and only) minidump:

    Code:
    Crash Dump Analysis provided by OSR Open Systems Resources, Inc. (http://www.osr.com)
    Online Crash Dump Analysis Service
    See http://www.osronline.com for more information
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7601.18717.amd64fre.win7sp1_gdr.150113-1808
    Machine Name:
    Kernel base = 0xfffff800`0345d000 PsLoadedModuleList = 0xfffff800`036a1890
    Debug session time: Fri Feb 27 02:27:38.002 2015 (UTC - 5:00)
    System Uptime: 0 days 0:00:09.860
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa80108e08f8, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
    
    Debugging Details:
    ------------------
    
    TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2
    
    BUGCHECK_STR:  0x124_GenuineIntel
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    STACK_TEXT:
    fffff880`037d35b0 fffff800`0371ecb9 : fffffa80`108e08d0 fffffa80`0d3fb040 00000000`00000016 00000000`00000000 : nt!WheapCreateLiveTriageDump+0x6c
    fffff880`037d3ad0 fffff800`035ff157 : fffffa80`108e08d0 fffff800`036792d8 fffffa80`0d3fb040 00000000`00000000 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
    fffff880`037d3b00 fffff800`03566505 : fffff800`036dad00 00000000`00000001 fffffa80`10f6b260 fffffa80`0d3fb040 : nt!WheapProcessWorkQueueItem+0x57
    fffff880`037d3b40 fffff800`034dba95 : fffff880`013d2e00 fffff800`035664e0 fffffa80`0d3fb000 00000000`00000000 : nt!WheapWorkQueueWorkerRoutine+0x25
    fffff880`037d3b70 fffff800`03770b8a : 00000000`00000000 fffffa80`0d3fb040 00000000`00000080 fffffa80`0d388ae0 : nt!ExpWorkerThread+0x111
    fffff880`037d3c00 fffff800`034c38e6 : fffff880`03589180 fffffa80`0d3fb040 fffff880`035940c0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
    fffff880`037d3c40 00000000`00000000 : fffff880`037d4000 fffff880`037ce000 fffff880`045d2770 00000000`00000000 : nt!KxStartSystemThread+0x16
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: GenuineIntel
    
    IMAGE_NAME:  GenuineIntel
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE_PRV
    
    BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE_PRV
    
    Followup: MachineOwner
    ---------
    
     
  2. Meaker@Sager

    Meaker@Sager Company Representative

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    That's usually a CPU error.
     
  3. socal87

    socal87 Notebook Enthusiast

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    How would I go about testing that? CPU stress test?

    Considering that aside from the odd BSOD, the system generally doesn't freeze...something makes me think that's not the only problem.