The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Issues with my new m17x

    Discussion in 'Alienware 17 and M17x' started by Lyynk, Oct 19, 2011.

  1. Lyynk

    Lyynk Notebook Enthusiast

    Reputations:
    0
    Messages:
    21
    Likes Received:
    0
    Trophy Points:
    5
    Hey guys, I did a little looking around on the forums before I posted and tried common tips to fix problems (ex. updating all drivers), but I am still having some issues.

    I'll be on my computer doing stuff and my computer will just go into sleep mode all by itself. I'm not doing anything super intensive when this happens either, just surfing the web, facebook, gmail, etc. (its happened 3 times now in the 24 hour period I have owned this laptop)

    I have a monitor hooked up to my laptop, LG 24", thru the HDMI port. When I push the power button for the computer to come back on after it has gone to sleep, the display on my monitor is not on, it reverts back to the laptop. Then, for some reason, it re-installs all the nVidia High Definition Audio drivers (all 4 of them!). I have to push Win Button + P again a few times to get the display back over to my monitor.

    And the other issue I've had is a BSOD. "DRIVER_IRQL_LESS_OR_NOT_EQUAL" was the one that popped up. That has only happened once, so I'm not really sure why... but it happened while I was just surfing the web, not playing any games.

    And this is all on top of the fact that my touchpad does not work. I called Alienware tech support and went through a bunch of stuff (2 hours on the phone) and they are sending a technician to install a new touchpad in the laptop.

    I've had this laptop now for about 24 hours, and I'm strongly considering returning it and buying something else. I spent a lot of money on this laptop, and to have all these issues right out of the box is ridiculous. I had an ASUS laptop before this and it ran (and still runs) very well, never any issues. Anyways, I hope someone can give me some insight to my issues. Any help is greatly appreciated!

    Here is my dxdiag file...
    Code:
    ------------------
    System Information
    ------------------
    Time of this report: 10/19/2011, 12:18:23
           Machine name: JBDAVIDSON-PC
       Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110622-1506)
               Language: English (Regional Setting: English)
    System Manufacturer: Alienware
           System Model: M17xR3
                   BIOS: InsydeH2O Version 1.0 A08
              Processor: Intel(R) Core(TM) i7-2760QM CPU @ 2.40GHz (8 CPUs), ~2.4GHz
                 Memory: 8192MB RAM
    Available OS Memory: 8140MB RAM
              Page File: 2773MB used, 13504MB available
            Windows Dir: C:\Windows
        DirectX Version: DirectX 11
    DX Setup Parameters: Not found
       User DPI Setting: Using System DPI
     System DPI Setting: 120 DPI (125 percent)
        DWM DPI Scaling: UnKnown
         DxDiag Version: 6.01.7601.17514 32bit Unicode
    
    ------------
    DxDiag Notes
    ------------
          Display Tab 1: No problems found.
            Sound Tab 1: No problems found.
            Sound Tab 2: No problems found.
            Sound Tab 3: No problems found.
            Sound Tab 4: No problems found.
            Sound Tab 5: No problems found.
              Input Tab: No problems found.
    
    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D:    0/4 (retail)
    DirectDraw:  0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay:  0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow:  0/6 (retail)
    
    ---------------
    Display Devices
    ---------------
              Card name: NVIDIA GeForce GTX 580M  
           Manufacturer: NVIDIA
              Chip type: GeForce GTX 580M
               DAC type: Integrated RAMDAC
             Device Key: Enum\PCI\VEN_10DE&DEV_1211&SUBSYS_04BA1028&REV_A1
         Display Memory: 4062 MB
       Dedicated Memory: 2014 MB
          Shared Memory: 2047 MB
           Current Mode: 1920 x 1080 (32 bit) (60Hz)
           Monitor Name: Generic PnP Monitor
          Monitor Model: M2780D
             Monitor Id: GSM57BF
            Native Mode: 1920 x 1080(p) (60.000Hz)
            Output Type: HDMI
            Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
    Driver File Version: 8.17.0012.8538 (English)
         Driver Version: 8.17.12.8538
            DDI Version: 11
           Driver Model: WDDM 1.1
      Driver Attributes: Final Retail
       Driver Date/Size: 9/22/2011 14:41:00, 15688512 bytes
            WHQL Logo'd: n/a
        WHQL Date Stamp: n/a
      Device Identifier: {D7B71E3E-5151-11CF-C252-B6241FC2C535}
              Vendor ID: 0x10DE
              Device ID: 0x1211
              SubSys ID: 0x04BA1028
            Revision ID: 0x00A1
     Driver Strong Name: oem100.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section079:8.17.12.8538:pci\ven_10de&dev_1211&subsys_04ba1028
         Rank Of Driver: 00E60001
            Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C 
       Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                         {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                         {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                         {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                         {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                         {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                         {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                         {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                         {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
           D3D9 Overlay: Supported
                DXVA-HD: Supported
           DDraw Status: Enabled
             D3D Status: Enabled
             AGP Status: Enabled
    
    -------------
    Sound Devices
    -------------
                Description: Speakers / Headphones (IDT High Definition Audio CODEC)
     Default Sound Playback: Yes
     Default Voice Playback: No
                Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_7675&SUBSYS_10280490&REV_1001
            Manufacturer ID: 1
                 Product ID: 100
                       Type: WDM
                Driver Name: stwrt64.sys
             Driver Version: 6.10.6330.0000 (English)
          Driver Attributes: Final Retail
                WHQL Logo'd: n/a
              Date and Size: 3/17/2011 03:14:56, 521728 bytes
                Other Files: 
            Driver Provider: IDT
             HW Accel Level: Basic
                  Cap Flags: 0x0
        Min/Max Sample Rate: 0, 0
    Static/Strm HW Mix Bufs: 0, 0
     Static/Strm HW 3D Bufs: 0, 0
                  HW Memory: 0
           Voice Management: No
     EAX(tm) 2.0 Listen/Src: No, No
       I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No
    
                Description: Communications Headphones (IDT High Definition Audio CODEC)
     Default Sound Playback: No
     Default Voice Playback: Yes
                Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_7675&SUBSYS_10280490&REV_1001
            Manufacturer ID: 1
                 Product ID: 100
                       Type: WDM
                Driver Name: stwrt64.sys
             Driver Version: 6.10.6330.0000 (English)
          Driver Attributes: Final Retail
                WHQL Logo'd: n/a
              Date and Size: 3/17/2011 03:14:56, 521728 bytes
                Other Files: 
            Driver Provider: IDT
             HW Accel Level: Basic
                  Cap Flags: 0x0
        Min/Max Sample Rate: 0, 0
    Static/Strm HW Mix Bufs: 0, 0
     Static/Strm HW 3D Bufs: 0, 0
                  HW Memory: 0
           Voice Management: No
     EAX(tm) 2.0 Listen/Src: No, No
       I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No
    
                Description: Digital Audio (S/PDIF) (IDT High Definition Audio CODEC)
     Default Sound Playback: No
     Default Voice Playback: No
                Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_7675&SUBSYS_10280490&REV_1001
            Manufacturer ID: 1
                 Product ID: 100
                       Type: WDM
                Driver Name: stwrt64.sys
             Driver Version: 6.10.6330.0000 (English)
          Driver Attributes: Final Retail
                WHQL Logo'd: n/a
              Date and Size: 3/17/2011 03:14:56, 521728 bytes
                Other Files: 
            Driver Provider: IDT
             HW Accel Level: Basic
                  Cap Flags: 0x0
        Min/Max Sample Rate: 0, 0
    Static/Strm HW Mix Bufs: 0, 0
     Static/Strm HW 3D Bufs: 0, 0
                  HW Memory: 0
           Voice Management: No
     EAX(tm) 2.0 Listen/Src: No, No
       I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No
    
                Description: Speakers (2- Razer Megalodon)
     Default Sound Playback: No
     Default Voice Playback: No
                Hardware ID: USB\VID_1532&PID_000E&REV_0001&MI_00
            Manufacturer ID: 65535
                 Product ID: 65535
                       Type: WDM
                Driver Name: USBAUDIO.sys
             Driver Version: 6.01.7601.17514 (English)
          Driver Attributes: Final Retail
                WHQL Logo'd: n/a
              Date and Size: 11/20/2010 19:23:47, 109696 bytes
                Other Files: 
            Driver Provider: Microsoft
             HW Accel Level: Basic
                  Cap Flags: 0x0
        Min/Max Sample Rate: 0, 0
    Static/Strm HW Mix Bufs: 0, 0
     Static/Strm HW 3D Bufs: 0, 0
                  HW Memory: 0
           Voice Management: No
     EAX(tm) 2.0 Listen/Src: No, No
       I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No
    
                Description: M2780D-1 (NVIDIA High Definition Audio)
     Default Sound Playback: No
     Default Voice Playback: No
                Hardware ID: HDAUDIO\FUNC_01&VEN_10DE&DEV_0016&SUBSYS_10DE0101&REV_1001
            Manufacturer ID: 1
                 Product ID: 100
                       Type: WDM
                Driver Name: nvhda64v.sys
             Driver Version: 1.02.0024.0000 (English)
          Driver Attributes: Final Retail
                WHQL Logo'd: n/a
              Date and Size: 7/7/2011 15:21:28, 174184 bytes
                Other Files: 
            Driver Provider: NVIDIA Corporation
             HW Accel Level: Basic
                  Cap Flags: 0x0
        Min/Max Sample Rate: 0, 0
    Static/Strm HW Mix Bufs: 0, 0
     Static/Strm HW 3D Bufs: 0, 0
                  HW Memory: 0
           Voice Management: No
     EAX(tm) 2.0 Listen/Src: No, No
       I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No
    
    ---------------------
    Sound Capture Devices
    ---------------------
                Description: Microphone Array (IDT High Definition Audio CODEC)
      Default Sound Capture: Yes
      Default Voice Capture: No
                Driver Name: stwrt64.sys
             Driver Version: 6.10.6330.0000 (English)
          Driver Attributes: Final Retail
              Date and Size: 3/17/2011 03:14:56, 521728 bytes
                  Cap Flags: 0x0
               Format Flags: 0x0
    
                Description: Microphone (IDT High Definition Audio CODEC)
      Default Sound Capture: No
      Default Voice Capture: No
                Driver Name: stwrt64.sys
             Driver Version: 6.10.6330.0000 (English)
          Driver Attributes: Final Retail
              Date and Size: 3/17/2011 03:14:56, 521728 bytes
                  Cap Flags: 0x0
               Format Flags: 0x0
    
                Description: Microphone (2- Razer Megalodon)
      Default Sound Capture: No
      Default Voice Capture: Yes
                Driver Name: USBAUDIO.sys
             Driver Version: 6.01.7601.17514 (English)
          Driver Attributes: Final Retail
              Date and Size: 11/20/2010 19:23:47, 109696 bytes
                  Cap Flags: 0x0
               Format Flags: 0x0
    
                Description: HDMI In (IDT High Definition Audio CODEC)
      Default Sound Capture: No
      Default Voice Capture: No
                Driver Name: stwrt64.sys
             Driver Version: 6.10.6330.0000 (English)
          Driver Attributes: Final Retail
              Date and Size: 3/17/2011 03:14:56, 521728 bytes
                  Cap Flags: 0x0
               Format Flags: 0x0
    
                Description: Rec. Playback (IDT High Definition Audio CODEC)
      Default Sound Capture: No
      Default Voice Capture: No
                Driver Name: stwrt64.sys
             Driver Version: 6.10.6330.0000 (English)
          Driver Attributes: Final Retail
              Date and Size: 3/17/2011 03:14:56, 521728 bytes
                  Cap Flags: 0x0
               Format Flags: 0x0
    
    -------------------
    DirectInput Devices
    -------------------
          Device Name: Mouse
             Attached: 1
        Controller ID: n/a
    Vendor/Product ID: n/a
            FF Driver: n/a
    
          Device Name: Keyboard
             Attached: 1
        Controller ID: n/a
    Vendor/Product ID: n/a
            FF Driver: n/a
    
          Device Name: Razer Imperator
             Attached: 1
        Controller ID: 0x0
    Vendor/Product ID: 0x1532, 0x0017
            FF Driver: n/a
    
          Device Name: Razer Imperator
             Attached: 1
        Controller ID: 0x0
    Vendor/Product ID: 0x1532, 0x0017
            FF Driver: n/a
    
          Device Name: Razer Lycosa
             Attached: 1
        Controller ID: 0x0
    Vendor/Product ID: 0x1532, 0x0109
            FF Driver: n/a
    
          Device Name: Razer Lycosa
             Attached: 1
        Controller ID: 0x0
    Vendor/Product ID: 0x1532, 0x0109
            FF Driver: n/a
    
    Poll w/ Interrupt: No
    
    -----------
    USB Devices
    -----------
    + USB Root Hub
    | Vendor/Product ID: 0x8086, 0x1C2D
    | Matching Device ID: usb\root_hub20
    | Service: usbhub
    | 
    +-+ Generic USB Hub
    | | Vendor/Product ID: 0x8087, 0x0024
    | | Location: Port_#0001.Hub_#0001
    | | Matching Device ID: usb\class_09
    | | Service: usbhub
    
    ----------------
    Gameport Devices
    ----------------
    
    ------------
    PS/2 Devices
    ------------
    + Standard PS/2 Keyboard
    | Matching Device ID: *pnp0303
    | Service: i8042prt
    | 
    + HID Keyboard Device
    | Vendor/Product ID: 0x1532, 0x0017
    | Matching Device ID: hid_device_system_keyboard
    | Service: kbdhid
    | 
    + HID Keyboard Device
    | Vendor/Product ID: 0x1532, 0x0109
    | Matching Device ID: hid_device_system_keyboard
    | Service: kbdhid
    | 
    + Terminal Server Keyboard Driver
    | Matching Device ID: root\rdp_kbd
    | Upper Filters: kbdclass
    | Service: TermDD
    | 
    + HID-compliant mouse
    | Vendor/Product ID: 0x1532, 0x0017
    | Matching Device ID: hid_device_system_mouse
    | Service: mouhid
    | 
    + Terminal Server Mouse Driver
    | Matching Device ID: root\rdp_mou
    | Upper Filters: mouclass
    | Service: TermDD
    
    ------------------------
    Disk & DVD/CD-ROM Drives
    ------------------------
          Drive: C:
     Free Space: 168.1 GB
    Total Space: 234.2 GB
    File System: NTFS
          Model: SAMSUNG SSD PM810 2.5" 7
    
          Drive: D:
     Free Space: 627.4 GB
    Total Space: 715.4 GB
    File System: NTFS
          Model: WDC WD7500BPKT-75PK4T0
    
          Drive: F:
     Free Space: 262.3 GB
    Total Space: 610.5 GB
    File System: NTFS
          Model: Seagate FreeAgent Go USB Device
    
          Drive: E:
          Model: HL-DT-ST DVDRWBD CA30N
         Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes
    
    --------------
    System Devices
    --------------
         Name: Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D
    Device ID: PCI\VEN_8086&DEV_1C2D&SUBSYS_04901028&REV_05\3&11583659&0&D0
       Driver: n/a
    
         Name: Intel(R) HD Graphics Family
    Device ID: PCI\VEN_8086&DEV_0126&SUBSYS_04BA1028&REV_09\3&11583659&0&10
       Driver: n/a
    
         Name: Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26
    Device ID: PCI\VEN_8086&DEV_1C26&SUBSYS_04901028&REV_05\3&11583659&0&E8
       Driver: n/a
    
         Name: 2nd generation Intel® Core™ processor family DRAM Controller - 0104
    Device ID: PCI\VEN_8086&DEV_0104&SUBSYS_04901028&REV_09\3&11583659&0&00
       Driver: n/a
    
         Name: High Definition Audio Controller
    Device ID: PCI\VEN_10DE&DEV_0E0C&SUBSYS_000010DE&REV_A1\4&361D66C5&0&0108
       Driver: n/a
    
         Name: Intel(R) 6 Series/C200 Series Chipset Family SMBus Controller - 1C22
    Device ID: PCI\VEN_8086&DEV_1C22&SUBSYS_04901028&REV_05\3&11583659&0&FB
       Driver: n/a
    
         Name: 2nd generation Intel® Core™ processor family PCI Express Controller - 0101
    Device ID: PCI\VEN_8086&DEV_0101&SUBSYS_04901028&REV_09\3&11583659&0&08
       Driver: n/a
    
         Name: Renesas Electronics USB 3.0 Host Controller
    Device ID: PCI\VEN_1033&DEV_0194&SUBSYS_04901028&REV_04\4&16093154&0&00E5
       Driver: n/a
    
         Name: High Definition Audio Controller
    Device ID: PCI\VEN_8086&DEV_1C20&SUBSYS_04901028&REV_05\3&11583659&0&D8
       Driver: n/a
    
         Name: Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
    Device ID: PCI\VEN_1969&DEV_1083&SUBSYS_04901028&REV_C0\4&2C565082&0&00E0
       Driver: n/a
    
         Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 6 - 1C1A
    Device ID: PCI\VEN_8086&DEV_1C1A&SUBSYS_04901028&REV_B5\3&11583659&0&E5
       Driver: n/a
    
         Name: Killer Wireless-N 1103 Network Adapter
    Device ID: PCI\VEN_168C&DEV_0030&SUBSYS_20011A56&REV_01\4&1AA90A9&0&00E2
       Driver: n/a
    
         Name: Intel(R) Mobile Express Chipset SATA RAID Controller
    Device ID: PCI\VEN_8086&DEV_282A&SUBSYS_04901028&REV_05\3&11583659&0&FA
       Driver: n/a
    
         Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 4 - 1C16
    Device ID: PCI\VEN_8086&DEV_1C16&SUBSYS_04901028&REV_B5\3&11583659&0&E3
       Driver: n/a
    
         Name: Intel(R) HM67 Express Chipset Family LPC Interface Controller - 1C4B
    Device ID: PCI\VEN_8086&DEV_1C4B&SUBSYS_04901028&REV_05\3&11583659&0&F8
       Driver: n/a
    
         Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 3 - 1C14
    Device ID: PCI\VEN_8086&DEV_1C14&SUBSYS_04901028&REV_B5\3&11583659&0&E2
       Driver: n/a
    
         Name: Intel(R) Management Engine Interface
    Device ID: PCI\VEN_8086&DEV_1C3A&SUBSYS_04901028&REV_04\3&11583659&0&B0
       Driver: n/a
    
         Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 1 - 1C10
    Device ID: PCI\VEN_8086&DEV_1C10&SUBSYS_04901028&REV_B5\3&11583659&0&E0
       Driver: n/a
    
         Name: NVIDIA GeForce GTX 580M  
    Device ID: PCI\VEN_10DE&DEV_1211&SUBSYS_04BA1028&REV_A1\4&361D66C5&0&0008
       Driver: n/a
    
    ------------------
    DirectShow Filters
    ------------------
    
    DirectShow Filters:
    WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.17514
    WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514
    WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514
    MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
    Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
    WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514
    WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.17514
    Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
    Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
    Annodex Mux Filter,0x00200000,1,0,dsfAnxMux.dll,0.80.15035.0000
    CMML Decode Filter,0x00800002,1,1,dsfCMMLDecoder.dll,0.80.15035.0000
    CMML Raw Source Filter,0x00600000,0,0,dsfCMMLRawSource.dll,0.80.15035.0000
    FLAC Decode Filter,0x00600000,1,1,dsfFLACDecoder.dll,0.80.15035.0000
    FLAC Encode Filter,0x00200000,1,1,dsfFLACEncoder.dll,0.80.15035.0000
    Native FLAC Source Filter,0x00600000,0,0,dsfNativeFLACSource.dll,0.80.15035.0000
    Ogg Demux Packet Source Filter,0x00600000,0,0,dsfOggDemux2.dll,0.80.15035.0000
    Ogg Mux Filter,0x00200000,1,0,dsfOggMux.dll,0.80.15035.0000
    OGM Decode Filter,0x00600000,1,1,dsfOGMDecoder.dll,0.80.15035.0000
    Speex Decode Filter,0x00600000,1,1,dsfSpeexDecoder.dll,0.80.15035.0000
    Speex Encode Filter,0x00200000,1,1,dsfSpeexEncoder.dll,0.80.15035.0000
    Subtitle VMR9 Filter,0x00800002,1,1,dsfSubtitleVMR9.dll,0.80.15035.0000
    Theora Decode Filter,0x00600000,1,1,dsfTheoraDecoder.dll,0.80.15035.0000
    Theora Encode Filter,0x00200000,1,1,dsfTheoraEncoder.dll,0.80.15035.0000
    Vorbis Encode Filter,0x00200000,1,1,dsfVorbisEncoder.dll,0.80.15035.0000
    CyberLink AVCHD Navigator,0x00600000,0,3,CLAVCHDNav.ax,2.00.0000.3405
    CyberLink Audio Effect (PDVD9),0x00200000,1,1,ClAudFx.ax,6.00.0000.7209
    Vorbis Decode Filter,0x00600000,1,1,dsfVorbisDecoder.dll,0.80.15035.0000
    ROXIO VCFDvrSupport 3.0,0x00200000,1,1,DvrSupportFilt.ax,12.02.0001.0071
    ROXIO Image/Colour Source 3.0,0x00200000,0,1,RoxVideo.ax,12.02.0001.0071
    Roxio MPEG2 Encoder,0x00000000,0,0,,
    VCG Null Renderer 3.0,0x00200000,1,0,VideoCompositing.ax,12.02.0001.0071
    ROXIO WAV Dest 3.0,0x00200000,0,0,,
    ROXIO MPEG Writer,0x00000000,0,0,,
    ROXIO Scene Detector 3.0,0x00200000,1,1,RoxVideo.ax,12.02.0001.0071
    Roxio Plasma CrossGraph Renderer,0x00200000,1,0,PlasmaCGFilter.ax,12.02.0001.0071
    ROXIO Video Resampler 3.0,0x00200000,1,1,RoxVideo.ax,12.02.0001.0071
    DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514
    Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.17514
    CyberLink Digest Filter (PDVD9),0x00200000,2,2,DigestFilter.dll,1.00.0000.3314
    CyberLink TimeStretch Filter (PDVD9),0x00200000,1,1,clauts.ax,2.00.0000.3018
    WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514
    Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514
    ROXIO Audio Source 3.0,0x00200000,0,1,roxaudio.ax,10.00.0000.0000
    AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.17514
    VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.17514
    SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528
    Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,6.01.7140.0000
    roxio DCFilters Subpicture Mixer,0x00000000,0,0,,
    AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
    VCGImageSource,0x00200000,0,1,VideoCompositing.ax,12.02.0001.0071
    Roxio MPEG1 Audio Encoder,0x00000000,0,0,,
    CyberLink Tzan Filter (PDVD9),0x00200000,1,1,CLTzan.ax,3.05.0000.3415
    StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528
    MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17514
    Creative Video Processing Filter,0x00200000,1,1,VidProcU.ax,1.00.0009.0000
    ROXIO VideoCombine 3.0,0x00200000,1,0,RoxVideo.ax,12.02.0001.0071
    Roxio Smart AVC Video Decode,0x00800000,1,2,,
    ROXIO DVDCrossGraphEx Source 3.0,0x00200000,0,1,RoxVideo.ax,12.02.0001.0071
    MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.17514
    SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.17514
    Roxio RealD to Stereo,0x00200000,1,1,RoxVideo.ax,12.02.0001.0071
    ROXIO VideoTransition 3.0,0x00200000,1,0,RoxVideo.ax,12.02.0001.0071
    CyberLink HD/BD Mixer (PDVD9),0x00200000,1,2,CLHBMixer.ax,2.00.0000.2422
    VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
    roxio DCFilters Audio Sync Filter 2,0x00000000,0,0,,
    CyberLink Video/SP Decoder (PDVD9),0x00602000,2,3,CLVsd.ax,8.04.0000.1913
    MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528
    ROXIO CPU Regulator,0x00200000,1,1,CPURegulator.ax,10.00.0000.0000
    CyberLink AudioCD Filter (PDVD9),0x00200000,0,1,CLAudioCD.ax,5.00.0000.7823
    Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514
    Roxio Vob Loader,0x00200000,0,1,VOBLoader.ax,12.02.0001.0071
    SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528
    ROXIO LPCMSyncFilter,0x00000000,0,0,,
    Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
    ROXIO VCFStationLogo 1.0,0x00200000,1,1,RoxVideo.ax,12.02.0001.0071
    ROXIO VideoInfo Transcoder 3.0,0x00200000,1,1,RoxVideo.ax,12.02.0001.0071
    Cyberlink Demuxer 2.0,0x00200000,1,1,CLDemuxer2.ax,2.00.0006.2215
    roxio DCFilters MPEG Transcoder,0x00000000,0,0,,
    ROXIO DV Scene Detector Tee 3.0,0x00200000,1,1,RoxVideo.ax,12.02.0001.0071
    CyberLink Audio Decoder (PDVD9),0x00201000,1,1,Claud.ax,8.04.0000.3426
    Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17514
    Cyberlink SubTitle Importor (PDVD9),0x00200000,2,1,CLSubTitle.ax,2.00.0000.0416
    MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.17514
    ROXIO Field Splitter 3.0,0x00200000,1,1,RoxVideo.ax,12.02.0001.0071
    ROXIO ThumbnailGrabber 3.0,0x00200000,1,0,RoxVideo.ax,12.02.0001.0071
    DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514
    roxio DCFilters DVD Reader,0x00000000,0,0,,
    Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.17514
    Roxio Audio Stream Writer Filter,0x00000000,0,0,,
    CyberLink Line21 Decoder (PDVD9),0x00200000,0,2,CLLine21.ax,4.00.0000.10324
    Roxio Repacketizer Filter,0x00000000,0,0,,
    PSI Parser,0x00200000,0,0,RoxVideo.ax,12.02.0001.0071
    Roxio Audio Stream Reader Filter,0x00000000,0,0,,
    ROXIO Field Combiner 3.0,0x00200000,1,1,RoxVideo.ax,12.02.0001.0071
    ROXIO QuickGrabber 3.0,0x00200000,1,0,RoxVideo.ax,12.02.0001.0071
    ROXIO Video Effect 3.0,0x00200000,1,1,RoxVideo.ax,12.02.0001.0071
    Roxio Anaglyph to Stereo,0x00200000,1,1,RoxVideo.ax,12.02.0001.0071
    ROXIO VCFLatency 3.0,0x00200000,1,1,roxaudio.ax,10.00.0000.0000
    Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17514
    Roxio Video Rotater,0x00200000,1,1,RoxVideo.ax,12.02.0001.0071
    CyberLink MPEG Splitter,0x00200000,1,2,CLSplter.ax,3.04.0000.3314
    ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.17514
    Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17514
    roxio DCFilters Mpeg I/II Decoder,0x00000000,0,0,,
    MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528
    Roxio Mp3 Encoder (SC),0x00000000,0,0,,
    Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.17514
    ROXIO CrossGraphEx Renderer 3.0,0x00200000,1,0,RoxVideo.ax,12.02.0001.0071
    VCG Video Mixer 3.0,0x00200000,0,1,VideoCompositing.ax,12.02.0001.0071
    Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.17514
    Creative MJPEG Decoder 2,0x00200000,1,1,CtMJPGDec2.ax,1.00.0009.0000
    Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.17514
    Cyberlink SubTitle Importor 2.0 (PDVD9),0x00200000,1,0,CLSubTitle.ax,2.00.0000.0416
    CyberLink FLV Splitter (PDVD9),0x00800001,1,1,CLFLVSplitter.ax,1.00.0000.1030
    ROXIO AudioConvert 3.0,0x00200000,1,1,roxaudio.ax,10.00.0000.0000
    Roxio Plasma CrossGraph Source,0x00200000,0,1,PlasmaCGFilter.ax,12.02.0001.0071
    ROXIO InputSelector 3.0,0x00200000,1,0,RoxVideo.ax,12.02.0001.0071
    ROXIO LVM File Source (Async.),0x00200000,0,1,LVMAsync.ax,12.02.0001.0071
    Roxio Smart AVC Encode,0x00200000,2,1,,
    VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514
    WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514
    ROXIO Audio VCFLooper 3.0,0x00200000,1,1,roxaudio.ax,10.00.0000.0000
    VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514
    CyberLink Audio Wizard,0x00201010,1,1,CLAudWizard.ax,1.00.0000.4414
    File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514
    iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514
    CyberLink Audio Spectrum Analyzer (PDVD9),0x00200000,1,1,CLAudSpa.ax,1.00.0000.7113
    iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514
    Roxio Audio Source Filter,0x00000000,0,0,,
    Sonic MPEG-2 Video Decoder,0x00200000,2,2,c12oem_dec_mp2v_ds.ax,8.05.0000.19970
    Roxio MPEG1 Encoder,0x00000000,0,0,,
    ROXIO Pan Zoom 3.0,0x00200000,1,1,RoxVideo.ax,12.02.0001.0071
    Roxio Anaglyph to Stereo,0x00200000,1,1,RoxVideo.ax,12.02.0001.0071
    ROXIO Pin Tee,0x00200000,1,1,RoxVideo.ax,12.02.0001.0071
    ROXIO Audio VCFChunker 3.0,0x00200000,1,1,roxaudio.ax,10.00.0000.0000
    Roxio MPEG2 Video Decoder,0x00000000,0,0,,
    CyberLink DVD Navigator (PDVD9),0x00200000,0,3,CLNavX.ax,8.01.0000.2222
    ROXIO Video VCFLooper 3.0,0x00200000,1,1,RoxVideo.ax,12.02.0001.0071
    CyberLink MPEG-4 Splitter (PDVD9),0x00200000,1,2,clm4splt.ax,1.01.0000.2906
    CyberLink RealMedia Splitter (PDVD9),0x00600000,1,1,CLRMSplitter.ax,1.00.0000.1103
    DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.17514
    ROXIO InputSelectorNew 3.0,0x00200000,1,0,,
    ROXIO Sewer 3.0,0x00200000,1,0,MVWcDSutil.dll,12.02.0001.0071
    Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.17514
    ROXIO Video Integrate,0x00200000,1,0,RoxVideo.ax,12.02.0001.0071
    Roxio Smart Decoder,0x00000000,0,0,,
    Media Analyser,0x00200000,1,2,mediaanalyser.ax,12.02.0001.0071
    ROXIO VCFAudioMixer 3.0,0x00200000,1,1,roxaudio.ax,10.00.0000.0000
    Roxio Smart Encoder,0x00000000,0,0,,
    Sonic Cinemaster® Audio Decoder 4.3 (No Dolby),0x005ffffe,1,1,CinemasterAudioND.DLL,4.03.0000.0240
    AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.17514
    CyberLink HAM Decoder,0x00600000,0,1,clcvd.ax,1.00.0000.2229
    ROXIO CrossGraphEx Source 3.0,0x00200000,0,1,RoxVideo.ax,12.02.0001.0071
    RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
    Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
    ROXIO ListImage Source 3.0,0x00200000,0,1,RoxVideo.ax,12.02.0001.0071
    ROXIO SceneRecorder 1.0,0x00200000,1,0,RoxVideo.ax,12.02.0001.0071
    WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514
    ROXIO VCFWaveform 1.0,0x00200000,1,0,roxaudio.ax,10.00.0000.0000
    LVMWriter,0x00200000,1,0,LVMWriter.ax,12.02.0001.0071
    Roxio MPEG Analyzer,0x00000000,0,0,,
    MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
    CyberLink RealAudio Decoder (PDVD9),0x00600000,1,1,CLRMAud.ax,1.00.0000.1225
    DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514
    ROXIO ColorSpace Converter 3.0,0x00200000,1,1,RoxVideo.ax,12.02.0001.0071
    Roxio File Writer Wrapper,0x00200000,1,0,RoxFileWriterWrapper.ax,1.00.0000.0001
    ROXIO VCFAlphaSplitter 3.0,0x00200000,1,1,RoxVideo.ax,12.02.0001.0071
    roxio DCFilters Smart Resizer,0x00000000,0,0,,
    ROXIO AudioGrabber 3.0,0x00200000,1,0,RoxVideo.ax,12.02.0001.0071
    CyberLink Video Decoder (PDVD9),0x00700100,1,2,clcvd.ax,1.00.0000.2229
    VMR9 Wrapper 3.0,0x00200000,1,0,VideoCompositing.ax,12.02.0001.0071
    Sonic Audio Resampler,0x00200000,1,1,c12oem_trans_audio_samplerate_ds.ax,8.05.0000.19970
    ROXIO BDAV Smart Render 1.0,0x00200000,1,0,RoxVideo.ax,12.02.0001.0071
    Roxio StereoSource Cropper,0x00200000,1,1,RoxVideo.ax,12.02.0001.0071
    SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.17514
    Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.17514
    Half Size to Stereo,0x00200000,1,1,RoxVideo.ax,12.02.0001.0071
    MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514
    Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514
    roxio DCFilters DVD Splitter,0x00000000,0,0,,
    StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528
    ROXIO DVDCrossGraphEx Renderer 3.0,0x00200000,1,0,RoxVideo.ax,12.02.0001.0071
    Sonic Cinemaster® VideoDecoder 4.3 (EMC12),0x005ffffe,2,2,CinemasterVideo.DLL,4.03.0001.0279
    Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514
    roxio DCFilters DVD Muxer,0x00000000,0,0,,
    CyberLink RealVideo Decoder (PDVD9),0x00600000,1,1,CLRMVD.ax,1.00.0000.1225
    QIC1802 Demux,0x00200000,1,1,qicdemux.ax,1.00.0000.1621
    Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.17514
    AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17514
    Sonic HD Demuxer,0x005ffffe,1,2,SonicHDDemuxer.dll,4.03.0000.0134
    ROXIO SpyPos 3.0,0x00200000,1,1,MGINullIP.ax,12.02.0001.0071
    AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.17514
    ROXIO InputSelectorNew 3.0,0x00200000,1,0,RoxVideo.ax,12.02.0001.0071
    roxio DCFilters Dragon Lair,0x00000000,0,0,,
    Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.17514
    MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.17514
    Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.17514
    File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.17514
    Sonic MPEG Multiplexer,0x00200000,1,1,c12oem_mux_mp2_ds.ax,8.05.0000.19970
    Creative Correct TimeStamp Filter,0x00200000,1,1,CTFrFix.ax,1.00.0005.0000
    ROXIO VCFVideoCutList 3.0,0x00200000,1,1,RoxVideo.ax,12.02.0001.0071
    ROXIO SubPicture Encoder,0x00000000,0,0,,
    Roxio MPEG2 Muxer,0x00000000,0,0,,
    ROXIO Deinterlace 3.0,0x00200000,1,1,RoxVideo.ax,12.02.0001.0071
    Roxio MPEG Stream Analyzer,0x00000000,0,0,,
    Roxio Transport Stream Source,0x00000000,0,0,,
    Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000
    StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528
    AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514
    Creative H264 No Quality Control Filter,0x00200000,1,0,CTH264nOQC.ax,1.00.0001.0000
    ROXIO VCFpeakmeter 3.0,0x00200000,1,1,roxaudio.ax,10.00.0000.0000
    Roxio MPEG1 Muxer,0x00000000,0,0,,
    Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.17514
    File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.17514
    File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.17514
    Roxio VOB Formatter,0x00200000,1,1,VOBFormatter.ax,12.02.0001.0071
    ROXIO VCFHDVSceneDetect 1.0,0x00200000,2,1,RoxVideo.ax,12.02.0001.0071
    Roxio MPEG2 Demuxer,0x00000000,0,0,,
    ROXIO QT Source,0x00200000,0,1,RoxVideo.ax,12.02.0001.0071
    Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.17514
    ROXIO VCFDVSceneDetect 1.0,0x00200000,1,2,RoxVideo.ax,12.02.0001.0071
    CyberLink Matroska Splitter (PDVD9),0x00200000,1,2,CLMKVSplter.ax,1.00.0000.1404
    BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669
    MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.17514
    
    WDM Streaming Tee/Splitter Devices:
    Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
    
    Video Compressors:
    WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385
    WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385
    MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385
    DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514
    MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.17514
    Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514
    
    Audio Compressors:
    WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385
    WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385
    IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17514
    PCM,0x00200000,1,1,quartz.dll,6.06.7601.17514
    Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17514
    GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.17514
    CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.17514
    CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.17514
    MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.17514
    
    Audio Capture Sources:
    Microphone Array (IDT High Defi,0x00200000,0,0,qcap.dll,6.06.7601.17514
    HDMI In (IDT High Definition Au,0x00200000,0,0,qcap.dll,6.06.7601.17514
    Microphone (2- Razer Megalodon),0x00200000,0,0,qcap.dll,6.06.7601.17514
    Microphone (IDT High Definition,0x00200000,0,0,qcap.dll,6.06.7601.17514
    Rec. Playback (IDT High Definit,0x00200000,0,0,qcap.dll,6.06.7601.17514
    
    PBDA CP Filters:
    PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.17528
    PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528
    PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528
    
    Midi Renderers:
    Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.17514
    Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.17514
    
    WDM Streaming Capture Devices:
    ,0x00000000,0,0,,
    ,0x00000000,0,0,,
    MicIn2,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
    MuxedIn,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
    ,0x00000000,0,0,,
    ,0x00000000,0,0,,
    Integrated Webcam,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
    Razer Megalodon,0x00200000,2,2,ksproxy.ax,6.01.7601.17514
    
    WDM Streaming Rendering Devices:
    NVIDIA High Definition Audio,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
    HpOut,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
    ,0x00000000,0,0,,
    ,0x00000000,0,0,,
    SpdifOut,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
    Speaker1,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
    Razer Megalodon,0x00200000,2,2,ksproxy.ax,6.01.7601.17514
    
    BDA Network Providers:
    Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
    Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
    Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
    Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
    Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514
    
    Video Capture Sources:
    Integrated Webcam,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
    
    Multi-Instance Capable VBI Codecs:
    VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
    
    BDA Transport Information Renderers:
    BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669
    MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514
    
    BDA CP/CA Filters:
    Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.17528
    Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.17528
    PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.17528
    XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.17528
    
    WDM Streaming Communication Transforms:
    Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
    
    Audio Renderers:
    Speakers / Headphones (IDT High,0x00200000,1,0,quartz.dll,6.06.7601.17514
    CyberLink Audio Renderer (PDVD9),0x00200000,1,0,cladr.ax,7.00.0000.2807
    Communications Headphones (IDT ,0x00200000,1,0,quartz.dll,6.06.7601.17514
    Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.17514
    Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.17514
    Digital Audio (S/PDIF) (IDT Hig,0x00200000,1,0,quartz.dll,6.06.7601.17514
    DirectSound: Communications Headphones (IDT High Definition Audio CODEC),0x00200000,1,0,quartz.dll,6.06.7601.17514
    DirectSound: Digital Audio (S/PDIF) (IDT High Definition Audio CODEC),0x00200000,1,0,quartz.dll,6.06.7601.17514
    DirectSound: M2780D-1 (NVIDIA High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7601.17514
    DirectSound: Speakers (2- Razer Megalodon),0x00200000,1,0,quartz.dll,6.06.7601.17514
    DirectSound: Speakers / Headphones (IDT High Definition Audio CODEC),0x00200000,1,0,quartz.dll,6.06.7601.17514
    M2780D-1 (NVIDIA High Definitio,0x00200000,1,0,quartz.dll,6.06.7601.17514
    Speakers (2- Razer Megalodon),0x00200000,1,0,quartz.dll,6.06.7601.17514
    
    ---------------
    EVR Power Information
    ---------------
    Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality) 
      Quality Flags: 2576
        Enabled:
        Force throttling
        Allow half deinterlace
        Allow scaling
        Decode Power Usage: 100
      Balanced Flags: 1424
        Enabled:
        Force throttling
        Allow batching
        Force half deinterlace
        Force scaling
        Decode Power Usage: 50
      PowerFlags: 1424
        Enabled:
        Force throttling
        Allow batching
        Force half deinterlace
        Force scaling
        Decode Power Usage: 0
    
     
  2. SlickDude80

    SlickDude80 Notebook Prophet

    Reputations:
    3,262
    Messages:
    4,997
    Likes Received:
    3
    Trophy Points:
    106
    is it set to Performance profile? And if it is, check your sleep times. make sure it isn't set to sleep after 1 min etc
     
  3. Lyynk

    Lyynk Notebook Enthusiast

    Reputations:
    0
    Messages:
    21
    Likes Received:
    0
    Trophy Points:
    5
    It was set on "Balanced" so I switched it to "High Performance" just now, but the sleep timers were not at 1 min.
     
  4. Lyynk

    Lyynk Notebook Enthusiast

    Reputations:
    0
    Messages:
    21
    Likes Received:
    0
    Trophy Points:
    5
    Will reseating the touchpad myself void my warranty? I'm familiar with taking apart laptops (albeit not this one, but I'm sure its not much different).
     
  5. motownatl

    motownatl Notebook Enthusiast

    Reputations:
    0
    Messages:
    15
    Likes Received:
    0
    Trophy Points:
    5
    Not if you're really careful and they can't tell the difference. I Kid. Not sure really.

    Would still use this:

    Documentation
     
  6. motownatl

    motownatl Notebook Enthusiast

    Reputations:
    0
    Messages:
    15
    Likes Received:
    0
    Trophy Points:
    5
    Couple of Questions BTW:

    Are you still on Factory OS install or did you wipe and do a full reinstall?

    When you say you updated the drivers, did you updat from nVidia's website or Dell's support website?

    May not matter but could be what's affecting it.

    Thanks

    What does event viewer say? Control Panel -> Administrative Tools -> Event Viewer -> Windows Log -> Choose System or Application Logs and look for errors (not informational so much, unless it relates) related to the graphics driver or video in general and well as IRQ errors.
     
  7. SlickDude80

    SlickDude80 Notebook Prophet

    Reputations:
    3,262
    Messages:
    4,997
    Likes Received:
    3
    Trophy Points:
    106
    also make sure it's plugged in (like the plug in the back isn't loose etc)

    I'd let it run for a bit and see if that solved your issues
     
  8. Lyynk

    Lyynk Notebook Enthusiast

    Reputations:
    0
    Messages:
    21
    Likes Received:
    0
    Trophy Points:
    5
    I'm on the factory OS.

    I updated all drivers from Dell's website, except for the graphics driver, which I got off nVidia's website.

    There is one under critical, which I'm assuming is from the BSOD and it's titled "Kernal-Power"... I can provide the details, but its a bunch of numbers and stuff, nothing really that points directly at anything, or at least that I can read.

    Under the error section, I see a couple for "Disk" that say "The driver detected a controller error on \Device\Harddisk2\DR2", not sure what that means. Thats really all I see under there that sounds anything like hardware, but there are a few others.

    I see nothing related to the graphics driver, IRQ or anything video.
     
  9. Lyynk

    Lyynk Notebook Enthusiast

    Reputations:
    0
    Messages:
    21
    Likes Received:
    0
    Trophy Points:
    5
    Ya, thats the first thing I checked the other day, but I'm gonna leave it on while I go to work with some stuff open and see what happens when I come back. :p

    I have noticed though that when the display turns off, when I shake the mouse for it to come back up, the sound has gone from coming out of my monitor (thru the HDMI cable), back to the laptop speakers... And I'm pretty sure when this is happening, the nVidia High Def Audio drivers are being reinstalled. Not sure why this is happening.
     
  10. motownatl

    motownatl Notebook Enthusiast

    Reputations:
    0
    Messages:
    15
    Likes Received:
    0
    Trophy Points:
    5
    I hate to say this (because I did the same as you, updated direct from nvidia) but try rolling back to the latest driver on dells support site. Sometimes the drivers they use on the HW are tied to the bios and throw a damn hissyfit when you get one straight from the manufacture.

    Mostly likely right about that being from a BSOD.

    That controller error is commonly the error generated when your DVD drive doesn't respond/ react as fast as your os would like if indeed "DR2" is in reference to the opitcal drive's designated partition. Hmmm, will do some digging and see what I can find.
     
  11. motownatl

    motownatl Notebook Enthusiast

    Reputations:
    0
    Messages:
    15
    Likes Received:
    0
    Trophy Points:
    5
    Also did you run a scan for any nasty little buggers that might have gotten in there? I know slim chance, you've had it so little of time but it's worth the check. Try MalwareBytes just for shizzles and giggles.
     
  12. Lyynk

    Lyynk Notebook Enthusiast

    Reputations:
    0
    Messages:
    21
    Likes Received:
    0
    Trophy Points:
    5
    Ok, I'll try that program when I get home from work later.

    I left it running while I went to the gym for a little over an hour, got back and no issues (normally they would have happened by now), so maybe the performance change had something to do with it and might be helping. I'll keep it on while at work and see what happens when I get home.

    Thanks for all the help guys. It is much appreciated.
     
  13. Lyynk

    Lyynk Notebook Enthusiast

    Reputations:
    0
    Messages:
    21
    Likes Received:
    0
    Trophy Points:
    5
    Went ahead and ran the MalwareBytes program, no infections. I'm using AVG, should I replace it with this program or is AVG ok?
     
  14. motownatl

    motownatl Notebook Enthusiast

    Reputations:
    0
    Messages:
    15
    Likes Received:
    0
    Trophy Points:
    5
    AVG Is fine as afaik. I personally use ms security essentials. I know, who would think MS could produce a good security product but ti really seems to do me well. Had it on my last lappy too. I supplement all my AV with malware tho because most times it can find and clean infections if for whatever reason the AV misses them.

    I even run MB over my network. Glad to know the issue is not reoccuring. If it does let us know so we can keep digging.
     
  15. Lyynk

    Lyynk Notebook Enthusiast

    Reputations:
    0
    Messages:
    21
    Likes Received:
    0
    Trophy Points:
    5
    So, I got home from work, computer left on... it again turned the monitor off and switched back to the display on the laptop and reinstalled the nVidia High Def sound drivers.
     
  16. Lyynk

    Lyynk Notebook Enthusiast

    Reputations:
    0
    Messages:
    21
    Likes Received:
    0
    Trophy Points:
    5
    I'm still having problems where the computer will automatically go into a sleep type mode, display and sound reverts back to the LCD on the laptop, and it locks itself (have to type my password to log back in).

    I read some things about the nVidia High Def audio driver being crap which is what the computer uses when you are using the HDMI out... I've tried rolling back the driver and using different drivers, but not having any luck. Any suggestions?
     
  17. motownatl

    motownatl Notebook Enthusiast

    Reputations:
    0
    Messages:
    15
    Likes Received:
    0
    Trophy Points:
    5
    Sorry for the late reply, working on upgrading a network :eek: Anyway, so did the sleep while active problem come back at all ( never mind realize yet again why speed reading is bad for you. I just reread). Also which drivers did you roll back too? I'm assuming the ones from dell support page but just wanted to be sure.

    EDIT: Was thinking about this earlier. I am wondering if you can tell me what all your power settings are on? This isn't related to the HDMI out problem but more so the sleep/ re-log problem. There's settings that specify the stuff like what to do when plugged in on battery close lid, idle time, all that. Screen shot should sufice so you don't have to type all that stuff in.

    Also remeber to check the setting in alien CC and windows power setting from control panel. These are supposed to work together but I have read other users say they have had to adjust them seperately to sync.
     
  18. Lyynk

    Lyynk Notebook Enthusiast

    Reputations:
    0
    Messages:
    21
    Likes Received:
    0
    Trophy Points:
    5
    No problem, I really appreciate the help.

    Well, the audio driver is weird. It appears that when you have HDMI plugged in it uses the nVidia High Definition Audio drivers. I think the issue may be with the HDMI output, because whenever the computer goes to "sleep" it coincides with these drivers being reinstalled/detected. The reason I put sleep in quotes is because I'm not really sure that is what is happening, but thats what seems like is happening. The external monitor turns off, display goes back to the built-in monitor, and requires me to type password in to get back into Windows. Then I have to push Windows + P to get screen back to the external monitor and I have to go into the playback devices and switch the audio back to the external monitor as well.

    The reason I say the driver is weird is because I can't find a driver specifically for the nVidia High Definition Audio. I've done a bit of research and I'm assuming that it is some type of nForce chip and apparently a lot of people have issues with it, but I'm not 100% sure on this because I can't find anything that tells me the part number or anything about this HDMI-out audio device.

    I also ran the Alienware pre-boot diagnostics utility and there were no errors reported, so I'm assuming it some type of software/driver issue.

    I checked the power settings in CC and they match the settings I have in Windows. Here are the screenshots of the ones I could find related to sleep modes...

    [​IMG]
    [​IMG]
    [​IMG]
     
  19. Lyynk

    Lyynk Notebook Enthusiast

    Reputations:
    0
    Messages:
    21
    Likes Received:
    0
    Trophy Points:
    5
    I found a generic Microsoft High Definition Audio Driver that is compatible with the hardware that is using the nVidia high def audio driver, so I installed that. Gonna see if that helps at all. I'll report back after work later tonight and let ya know.
     
  20. motownatl

    motownatl Notebook Enthusiast

    Reputations:
    0
    Messages:
    15
    Likes Received:
    0
    Trophy Points:
    5
    Ok so the power setting looks good. Although I am suprised you haven't been having issues with sleep on closing the lid and the laptop monitor not turning back on. That's a known problem that I myself am trying to solve right now (Yay...) Now, I know you're about to pull your hair out (welcome to the world of IT /sarcasm off) but I do have some more questions as I have been researching this while at work.


    When you say Nvidia HD audio driver, is it a seperate driver you downloaded or the one bundled with the driver for your 580m card? I only asked because on my card, 460m, the HD driver is bundled with it, not a seperate install.

    Also wierd question what brand is the external monitor?
     
  21. motownatl

    motownatl Notebook Enthusiast

    Reputations:
    0
    Messages:
    15
    Likes Received:
    0
    Trophy Points:
    5
    Ohhhh yeah... biggie.. Did you do the Vbios update from dell that was released 10/5?

    You can check the version you have here and HKEY_LOCAL_MACHINE\HARDWAR\EDESCRIPTION\System

    Subkeys to look for are: SystemBiosDate SystemBiosVersion VideoBiosDate VideoBiosVersion

    The newest Vbios version is 70.24.2B.00.06, A01. If it not that, you might need to upgrade that, it can affect the HDMI and how it behaves, still searching for the release notes to see what fixes were implemented.
     
  22. Lyynk

    Lyynk Notebook Enthusiast

    Reputations:
    0
    Messages:
    21
    Likes Received:
    0
    Trophy Points:
    5
    I'm assuming it is the one bundled with the normal nVidia drivers because I cannot seem to find a separate driver for the audio itself.

    My monitor is an LG M2780D.

    Also, I got back from work and the display had reverted over to the LCD on the laptop, but it did not lock the computer this time or reinstall the drivers for the high def sound. This happened after I got rid of the nVidia High Def sound drivers and replaced them with the generic Microsoft ones... soooo, possibly a step in the right direction, not sure.

    One thing I did figure out tho is that the computer can't seem to dim my display. For testing, I set the "Dim Display After" setting for both plugged and battery to 1 minute, left the computer alone for 5 minutes and the monitor had not dimmed at all. Not sure if this is related to it reverting back to built-in display or not, just something to note.

    And no, I have not done the vBIOS update. Going to do that right now.
     
  23. Lyynk

    Lyynk Notebook Enthusiast

    Reputations:
    0
    Messages:
    21
    Likes Received:
    0
    Trophy Points:
    5
    Updated vBIOS, will see if that helps at all.
     
  24. Lyynk

    Lyynk Notebook Enthusiast

    Reputations:
    0
    Messages:
    21
    Likes Received:
    0
    Trophy Points:
    5
    Ok, well some interesting things I have discovered. I'm not really sure what to make of all of it, but I'll just tell you what is happening.

    I unplugged all peripherals from the laptop and just used the laptop by itself with only the AC adapter plugged in. Now, keep in mind that my touchpad does not work at all and I received the replacement part already in the mail, and I guess someone is supposed to be coming soon to replace it.

    So, with that said, I think that the touchpad issue might be causing a lot of other issues. The replacement part they sent me is not just the touchpad, but basically the entire inside part of the laptop, minus the keyboard. I think that the reason the touchpad is not working, or quite possibly caused by the touchpad not working, is because there is a short in the laptop.

    The reason I think this is because when I'm using the laptop with nothing plugged in, if I put my hands in certain places, bend the lid slightly, or pick the laptop up briskly, the display and alienware logo (right above the keyboard) turn off/flicker.

    This is not always happening though. I can put my hands in one spot to type on the keyboard and it will cause the display to flicker, but it may not if I put my hands in this spot again. And if I bend the lid, it might not always cause the display to flicker... its different each time, but its pretty consistent on happening.

    So, I'm gonna get this part installed and see what that does for me. It might be causing all the issues, I don't know.
     
  25. motownatl

    motownatl Notebook Enthusiast

    Reputations:
    0
    Messages:
    15
    Likes Received:
    0
    Trophy Points:
    5
    This is all great info. Defitnetly sounds like a short/ mobo issue. Make sure you express these things to the tech when he comes. Now I think the monitor switching issue might be related to the mouse issue with the system saying "built in mouse hardware is un responsive so i'm going to kick into standby and revert back". Combine that with a possible mobo short and you have a recipe for a lot of weird seemingly unfixable (by the end user) issues.

    One thing I will say is if this keeps happening after the tech comes, you need to call Alienware and demand a new rig because QA obviously missed the mark here. Make sure you do a couple of things in this:

    A) Keep your current system till a new one arrives do not send it back to them unless its for repair (and even then I might tell them to eat it and send you a replacement system because its their fault the system is erroring)

    B) Demand the same or better as far as a replacement. Never settle for their solution. Its your money, your warranty, and your resolution. Don't compromise.

    C) As hard as this is (when they didn't do the right job in the first place) be very respectful. I got a 3d m17x r3 system refurbished. Everywhere I read said you have to buy the 100 bucks 3d glasses on a refurb even if it listed 3d bundle. Well, being nice and playing a little dumb got me my glasses for free. Yes, there was alot of calls involved but in the process but all I lost was a little time. It actually didn't take long to get a resolution and they overnighted everything to me... free.

    I'm really sorry that you have been going through this. These are honestly rediculously rocking systems when preforming right. Probably my favorite laptop thus far and I buy at least one new laptop a year for my household and for myself every 2 to 3 years. Point being I hope you stick with it as I think the end product is worth it.

    Oh yeah try and talk them into extending your warranty after the problem has been resolved, whether the tech fixes it or they replace.
     
  26. Lyynk

    Lyynk Notebook Enthusiast

    Reputations:
    0
    Messages:
    21
    Likes Received:
    0
    Trophy Points:
    5
    Ya, I have been working with their customer support. I actually got them to refund 10% of the purchase cost for me to keep the laptop long enough to let the technician come out, replace the part, and see if that fixes the issue.

    They are telling me they have to have 3 different service calls before they will authorize a replacement. I'm pretty good at keeping my calm and getting thru to people, so if the replaced part doesn't fix my issues, then I'll go from there.

    I'll let ya know what happens with it. Still haven't heard from a technician, might be next week before I do.
     
  27. The_Websurfer15

    The_Websurfer15 Newbie

    Reputations:
    1
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    5
    I know it is not directly related to the problem of the thread but I couldn't but share my experience with that problem.

    For those having a 3D enabled laptop, putting the refresh rate to 120hz manually will cause that issue.

    Others have reported the free fall sensor as a potential cause to this, which can be disabled.
     
  28. motownatl

    motownatl Notebook Enthusiast

    Reputations:
    0
    Messages:
    15
    Likes Received:
    0
    Trophy Points:
    5
    Thanks man! Will give it a go! When I want to watch I will have to re-enable the 120 correct?
     
  29. The_Websurfer15

    The_Websurfer15 Newbie

    Reputations:
    1
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    5
    Actually I think the 3D activates the 120hz by itself. I hadn't touched the refresh rate before and was still able to play in 3D. You're just better keeping everything at 60hz when not using 3d. But you could still do it manually if you really want to.

    Anyway this solution can be found on Alienware's site.

    Alienware M17x R3: Black Screen when resuming from Stand-by or hibernation | Dell

    Pretty well hidden. Guess they don't wanna brag to much about it.
     
  30. Lyynk

    Lyynk Notebook Enthusiast

    Reputations:
    0
    Messages:
    21
    Likes Received:
    0
    Trophy Points:
    5
    Got the touchpad part replaced and updated to latest nVidia BIOS/Drivers and everything seems to be running great now for the past couple days. The issues I was having have not happened since. Thanks for all your help!
     
  31. motownatl

    motownatl Notebook Enthusiast

    Reputations:
    0
    Messages:
    15
    Likes Received:
    0
    Trophy Points:
    5
    Lyynk, great news! I'm glad to hear that your issues got resolved!