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    Loose back panel on the m17x screen

    Discussion in 'Alienware 17 and M17x' started by UltraViolence, May 15, 2011.

  1. UltraViolence

    UltraViolence Notebook Enthusiast

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    So the only real concern I've had so far with my new laptop is that the "panel" or "plate" on the back of the screen seems really loose at the top in the center. I have some pictures showing the gap that is visible if i apply even the slightest amount of pressure between the screen and the "panel". Is this just how they are or is there a broken clip that is causing this issue or what exactly should i do here. If there isn't a broken clip and this is just the nature of the back "panel" I am a little skeptical as to how this is going to hold up.

    http://i169.photobucket.com/albums/u203/BrockW2000/Misc/DSCN0073-1.jpg
    http://i169.photobucket.com/albums/u203/BrockW2000/Misc/DSCN0074.jpg
     
    UltraViolence, May 15, 2011
    #1
  2. remedy1978

    remedy1978 Notebook Evangelist

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    I would get a replacement. That is not normal.
     
    remedy1978, May 16, 2011
    #2
  3. ECKS

    ECKS Notebook Prophet

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    Replacement for shizzle.
     
    ECKS, May 17, 2011
    #3
  4. BatBoy

    BatBoy Notebook Nobel Laureate

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    Welcome to the forum...

    Call AW Support and let them know what is happening. They will resolve it.

    Also, when posting images -

    Thanks.
     
    BatBoy, May 17, 2011
    #4
  5. shadowyani

    shadowyani Notebook Deity

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    Yeah I'm getting a replacement screen for this very reason (and dust inside). Good luck with your endeavors as well.
     
    shadowyani, May 17, 2011
    #5
  6. UltraViolence

    UltraViolence Notebook Enthusiast

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    Sorry for the large size BatBoy, and yeah, I've been trying to get a hold of Support for the past few days but "their computers are down" still...
     
    UltraViolence, May 19, 2011
    #6
  7. shadowyani

    shadowyani Notebook Deity

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    They made me take pictures of it to prove it. Luckily with camera flash, the problem looks even more exaggerated (not to downplay the issue or anything, its pretty bad).
     
    shadowyani, May 20, 2011
    #7
  8. ECKS

    ECKS Notebook Prophet

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    You actually did it? I refused, and told them there was no need, because the system is/was damaged. Also told them that I had no camera.
     
    ECKS, May 20, 2011
    #8