The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    M17 Webcam stopped working

    Discussion in 'Alienware 17 and M17x' started by Grajjie, Jan 23, 2014.

  1. Grajjie

    Grajjie Notebook Geek

    Reputations:
    1
    Messages:
    78
    Likes Received:
    1
    Trophy Points:
    16
    Hello guys,

    Just a moment ago, I was skyping with someone and I realized that I can't turn on my video. I also did some tests and it seems like my webcam isn't working. I tried searching the web and Dell's website for the driver but I can't find it anywhere. Can someone show me where I can download the driver or if there is another problem?

    Thanks
     
    Grajjie, Jan 23, 2014
    #1
  2. Alienware-L_Porras

    Alienware-L_Porras Company Representative

    Reputations:
    3,658
    Messages:
    6,874
    Likes Received:
    969
    Trophy Points:
    281
    Function F9 has been used for the cam on most of our machines, have you tried pressing that?
     
    Alienware-L_Porras, Jan 23, 2014
    #2
  3. Grajjie

    Grajjie Notebook Geek

    Reputations:
    1
    Messages:
    78
    Likes Received:
    1
    Trophy Points:
    16
    Tried that, but on my computer it F9 is to switch to HDMI In.
     
    Grajjie, Jan 23, 2014
    #3
  4. Alienware-L_Porras

    Alienware-L_Porras Company Representative

    Reputations:
    3,658
    Messages:
    6,874
    Likes Received:
    969
    Trophy Points:
    281
    Does it appear on the device manager? Can you try it on testmycam.com?
     
    Alienware-L_Porras, Jan 23, 2014
    #4
  5. Hackintoshihope

    Hackintoshihope AlienMeetsApple

    Reputations:
    308
    Messages:
    1,042
    Likes Received:
    227
    Trophy Points:
    81
    If it is infact not working the little cable could of been jarred loose in the LCD lid. The camera could of just have gone out meaning replacement of the cable and the webcam. Or could be a simple system restore to a known working time.
     
    Hackintoshihope, Jan 24, 2014
    #5
  6. Grajjie

    Grajjie Notebook Geek

    Reputations:
    1
    Messages:
    78
    Likes Received:
    1
    Trophy Points:
    16
    It does't appear on device manager and on the flash icon in testmycam.com it says camera not found.
     
    Grajjie, Jan 24, 2014
    #6
  7. Grajjie

    Grajjie Notebook Geek

    Reputations:
    1
    Messages:
    78
    Likes Received:
    1
    Trophy Points:
    16
    Yea I'm thinking there's something wrong with the hardware. Going to give Dell a call and see if it's covered under warranty.
     
    Grajjie, Jan 24, 2014
    #7
  8. MogRules

    MogRules Notebook Deity

    Reputations:
    1,228
    Messages:
    1,649
    Likes Received:
    973
    Trophy Points:
    131
    Has it ever worked? I had a laptop shipped to me without a cam once lol....They sent me a new one no problem.
     
    MogRules, Jan 26, 2014
    #8