The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    M17X R3 driver problem 6970

    Discussion in 'Alienware 17 and M17x' started by Kylvan, Sep 13, 2011.

  1. Kylvan

    Kylvan Notebook Enthusiast

    Reputations:
    0
    Messages:
    16
    Likes Received:
    0
    Trophy Points:
    5
    Hi, i can't install other driver than dell drivers ( i have try 11.6,11.8,11.9 after clean driver and registery), someone can explain why, and if maybe there is a solution ?

    Thanks !
     
  2. steve1ddd

    steve1ddd Notebook Evangelist

    Reputations:
    82
    Messages:
    482
    Likes Received:
    0
    Trophy Points:
    30
  3. Kylvan

    Kylvan Notebook Enthusiast

    Reputations:
    0
    Messages:
    16
    Likes Received:
    0
    Trophy Points:
    5
    You say i have to install dell driver first and after this driver ? Nothing more ?
     
  4. SlickDude80

    SlickDude80 Notebook Prophet

    Reputations:
    3,262
    Messages:
    4,997
    Likes Received:
    3
    Trophy Points:
    106
    no i think what he is saying is that you are installing the desktop versions. Just download the mobile version and install. There is no need to reinstall the dell version
     
  5. Kylvan

    Kylvan Notebook Enthusiast

    Reputations:
    0
    Messages:
    16
    Likes Received:
    0
    Trophy Points:
    5
    I have dl mobile version, that's the problem... :(
     
  6. Kylvan

    Kylvan Notebook Enthusiast

    Reputations:
    0
    Messages:
    16
    Likes Received:
    0
    Trophy Points:
    5
    No one have an idea ?
     
  7. Kylvan

    Kylvan Notebook Enthusiast

    Reputations:
    0
    Messages:
    16
    Likes Received:
    0
    Trophy Points:
    5
    Up. If maybe there is a solution.
     
  8. Kylvan

    Kylvan Notebook Enthusiast

    Reputations:
    0
    Messages:
    16
    Likes Received:
    0
    Trophy Points:
    5
    Upppppppppp.
     
  9. Joe85

    Joe85 Notebook Deity

    Reputations:
    587
    Messages:
    1,024
    Likes Received:
    4
    Trophy Points:
    56
    Just download from the Dell, drivers and Downloads sight. Its not upto date with the latest but they work.
     
  10. Kylvan

    Kylvan Notebook Enthusiast

    Reputations:
    0
    Messages:
    16
    Likes Received:
    0
    Trophy Points:
    5
    Dell give old drivers... This is sh*t...
     
  11. zoolian982

    zoolian982 Notebook Deity

    Reputations:
    143
    Messages:
    883
    Likes Received:
    1
    Trophy Points:
    30
    Think I heard something about how you install the dell drivers, then overwrite it with the amd ones.
     
  12. The Revelator

    The Revelator Notebook Prophet

    Reputations:
    5,395
    Messages:
    4,571
    Likes Received:
    2
    Trophy Points:
    105
    NVM.

    10char
     
  13. Kylvan

    Kylvan Notebook Enthusiast

    Reputations:
    0
    Messages:
    16
    Likes Received:
    0
    Trophy Points:
    5
    Please help me !
     
  14. Kylvan

    Kylvan Notebook Enthusiast

    Reputations:
    0
    Messages:
    16
    Likes Received:
    0
    Trophy Points:
    5
    What would you say ?
     
  15. The Revelator

    The Revelator Notebook Prophet

    Reputations:
    5,395
    Messages:
    4,571
    Likes Received:
    2
    Trophy Points:
    105
    No guarantees. This works for me with a variety of ATI reference drivers, but not always the same way, i.e., some install cleanly and easily on first effort, while others require much more struggle. If it helps, great; if it doesn't, I'm sorry.

    Start at the beginning. Of course you can install more recent drivers from AMD in the R3, but the process is different because of the switchable graphics and the installation is awkward and often requires multiple steps. In addition, the latest drivers from Dell are pretty good, so only minor improvements are available from newer reference drivers. You need patience. This assumes a general familiarity with driver installation and uninstallation. If you don't understand an instruction or don't know how to accomplish some interim step, ask.

    • Start from a clean base – remove the existing drivers through Control Panel (and/or Device Manager, if needed) until both display cards are identified in Device Manager as Windows VGA devices.
    • Restart in Safe Mode (F8 at the boot screen) and run Driver Sweeper (selecting only AMD - Display). Phyxion.net - Driver Sweeper. Restart when prompted.
    • Run CCleaner ( CCleaner - Optimization and Cleaning - Free Download) Registry Cleaner multiple times until it reports no issues. Restart (optional).
    • Install the Dell July 29 6990M drivers (R307094)( Drivers and Downloads) or August 9 6970 drivers (R309894) ( Drivers and Downloads, as applicable. If previously downloaded, go to c:\Dell\Drivers\R307094 or R309984 and run Setup.exe.
    • Installation of the Dell drivers is necessary because it includes the drivers for the Intel IGP; the ATI/AMD reference drivers do not include any drivers for the IGP, so it will continue to use the Dell drivers throughout.
    • Check that all is installed and working properly with the Dell drivers. Right click on desktop and click on Configure Switchable Graphics. Close or minimize any open programs and switch to the IGP. Then switch back using the same process. You want the discrete (ATI) card to be active.
    • Download the reference drivers you wish to install. The Cat 11.8 WHQL set referred to in the prior post will do fine.
    • Install the ATI/AMD drivers as you normally would. Ordinarily, one of two things occurs:
    (a) Occasionally (rarely) it just installs cleanly, tells you to reboot to complete the process, reboots with the new drivers and you’re done.
    (b) More often, when it finishes the installation, it just sits there without directing a reboot. When you attempt to restart manually, you get a BSOD during the shutdown phase. Very odd, but perfectly normal in this context. Hold down the Power Button to force shutdown.
    • When you restart, one of two things occurs:
    (a) It starts cleanly and reboots into Windows at normal (1920x1080) resolution. This should mean that the 11.8’s are now installed and active. Check CCC>Information>Software to confirm that the Catalyst Version (second line) now says 11.8. Device Manager should now show Driver Version: 8.881.0.0 for the ATI 6900M Series card; the Intel card will continue to show 8.851.2.0 from the original Dell driver installation.
    (b) More often, it will restart into Windows using the Windows VGA Adapter (low resolution, limited colors, ugly), with a notice that the ATI 6900M does not have the necessary drivers. Go to Device Manager for the 6900M Series card, and it will probably say that it cannot start because the driver is not digitally signed (or words to that effect), but it will show the proper driver (8.881.0).
    • Restart, pressing F8 rapidly at the boot screen (do not hold F8 down continuously) and select “Disable Driver Signature Enforcement.” It will boot cleanly into Windows with the new drivers active, as reflected in both CCC and Device Manager. Sometimes that’s all it takes, but not usually. Reboot normally to see whether Windows now accepts the new drivers. If you boot into Windows at normal high resolution (1920x1080), then you’re finished.
    • However, if you reboot back into VGA resolution, then there’s more to be done. First, try reinstalling the 11.8’s over themselves. (Go to c:\ATI\Support\11-8_mobiility_vista_ Win7, etc (or whatever folder you unpacked the 11.8 D/L into) and run Setup.exe.) I’m not sure why this works except that the second installation will not encounter conflicts with the previous drivers, but usually it does, especially with official WHQL drivers.
    • If, after the second installation of the new drivers, they still don’t take and Windows starts once again with the Windows VGA Adapter/resolution, then reboot using the F8/Driver Signature Disabled routine. When Windows starts with the new drivers active, launch Catalyst Install Manager and select Uninstall-Custom. Deselect All and then highlight CCC, click Select and proceed to uninstall CCC. Reboot using F8/Disable Driver Sig. Then, using CIM, select Install-Custom and install CCC (CIM will also automatically reinstall CIM and the display driver when CCC is installed). Exit and reboot.
    • You should finally have the new reference drivers (with the associated CCC) installed and working. Check CCC>Software>Information and Device Manager>Display Adapters>Properties>Driver to confirm. Also switch to the Intel IGP to test the function.
    • Others may have a better, quicker, more foolproof method. Sometimes the over-installatiion is fast and easy, but more often it gets complicated. And sometimes you just have to fool with it a little.

    Good luck.
     
  16. Kylvan

    Kylvan Notebook Enthusiast

    Reputations:
    0
    Messages:
    16
    Likes Received:
    0
    Trophy Points:
    5
    Thank you very much, i'm gonna test those options and i tell you if it works ;D
     
  17. DarthPierce

    DarthPierce Notebook Consultant

    Reputations:
    85
    Messages:
    181
    Likes Received:
    0
    Trophy Points:
    30
    I just followed these directions to get the 11.10 driver going... thanks!
     
  18. panzer06

    panzer06 His Imperial Majesty

    Reputations:
    358
    Messages:
    1,558
    Likes Received:
    57
    Trophy Points:
    66
    He's saying Dell first and then ATI. The switchable Intel bit won't work w/o the Dell drivers loaded first. Even doing it this way some users have reported issues getting the latest ATI mobile drivers to load properly. I'm running stock Dell and my games all work and the system is stable. Until something new comes along that requires more than I have, I'll pass on using anything newer.

    EDIT: I see this was answered above. Seems like a pain but I suppose worth if you need/want the latest.

    Cheers,
     
  19. steve1ddd

    steve1ddd Notebook Evangelist

    Reputations:
    82
    Messages:
    482
    Likes Received:
    0
    Trophy Points:
    30
    just install the dell drivers then download and install the drivers i linked over the top...... many of us have done this
     
  20. DeeX

    DeeX THz

    Reputations:
    254
    Messages:
    1,710
    Likes Received:
    907
    Trophy Points:
    131
    Awesome! Helped tons. I would like to add some info from my experience. Im sure it will help someone, and that's just how we roll.

    First off this fixes any FN Brightness key problems!

    My first tid bit of info is a few times as mentioned the screen blacked out and it never came back on. You can set up RDP (remote desktop) and connect to it and see the installer.

    -To do this: Right click on "Computer" or "My computer" and go to "properties".
    -There will then be a tab or menu option on the left that says "remote", or something of the nature.
    -Then choose "Allow connections running any version of remote desktop" (At this point you are going to want to make sure your windows user name is password protected with a somewhat secure password)
    -Hit Ok & Then use the IP address of your laptop to connect with any other Windows computer on the same network.

    There is also several handy iPhone/Android apps to allow you to do this as well. (I used X2 for Android)

    However if you cannot RDP into your system, as mentioned if you get a black screen just reboot your system and try the installer again.. Eventually it will work after powering down the system and starting over by trying to install the newer drivers over themselves again.
    **Make sure drivers complete the installation. Shutting down from the black screen may boot into a windows where it says it has the version of driver you installed. It may be an incomplete installation. I personally installing till you can 100% complete the installation or using RDP.

    Anyways.. figured I would mention all of this as it has helped me.

    I am currently using the 12.1 Preview Drivers.. My FN F4 & F5 Brightness Keys work. Its all good.