M17X R4 Power adapter issues

Hey All!

Got forwarded by @D2 Ultima to this site regarding my current Alienware woes. He also mentioned I tag @Mr. Fox

Im using a M17X R4 with a 675M running Win 10. The issue I am having is power wise

- When using the laptop with the power I will get a message saying that the power adapter is not supported and the laptop will continue on the battery

- I would use the battery for a while until its almost dead (probably 15%) and the power adapter would start working again

- Around 80% the issue comes up again.

Something else to add

- When gaming during the rare periods the power adapter works I would also get the same error message "power adapter not supported..."
- The laptop would then switch to the integrated graphics card
- I tried removing the battery and just using the power adapter at one time. The system just shuts down

Hopefully this helps

I am currently still using the A12 BIOS and was wondering if this could be the issue, or if its just defective hardware. Any help would be appreciated.

Thank you

 

Hello. Sorry to hear you are having this issue. It is not very common.

First thing to try is remove the battery and AC adapter, then hold down the power button 30 second, then connect the AC adapter one. See if the machine works without the battery. If it does, install the batter. Shut down (full power off). Let it sit a few minutes then boot up the machine. Check and see if the problem is fixed or not.

If that does not correct the problem, you're probably going to need a replacement AC adapter.

I hope that help. Please report whether it does or not.

 

duplicate post

 

Thanks for the reply. Latest update

- I carried out your instructions and it worked!.........for a short time. After about 10 minutes I got the error again. Did not open any programs or games, it just went back to battery mode
- I have a new power adapter arriving soon. Will update when I use it

 

Following up on this @D2 Ultima @Mr. Fox and other interested! The adapter came in and so far no issues. The system has been on for over an hour and all seems to be fine. I'll keep an eye on it over the next 24 hours (lol sounds like a patient) and see if all is well.

Thanks for the help on this.

X

 

Thanks for reporting back. Your feedback is very useful and greatly appreciated!

Sent from my overpriced Galaxy S6 Edge +