The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    M17X Reboots and freezes!

    Discussion in 'Alienware 17 and M17x' started by p5795, Dec 1, 2010.

  1. p5795

    p5795 Notebook Geek

    Reputations:
    2
    Messages:
    86
    Likes Received:
    0
    Trophy Points:
    15
    I have a very annoying problem. The computer reboots several times a day and sometimes it freezes. When i check the LOGG I see the following CRITICAL Error displayed;

    - System

    - Provider

    [ Name] Microsoft-Windows-Kernel-Power
    [ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

    EventID 41

    Version 2

    Level 1

    Task 63

    Opcode 0

    Keywords 0x8000000000000002

    - TimeCreated

    [ SystemTime] 2010-11-30T18:14:39.557223000Z

    EventRecordID 39147

    Correlation

    - Execution

    [ ProcessID] 4
    [ ThreadID] 8

    Channel System

    Computer Joakim-Dator

    - Security

    [ UserID] S-1-5-18


    - EventData

    BugcheckCode 0
    BugcheckParameter1 0x0
    BugcheckParameter2 0x0
    BugcheckParameter3 0x0
    BugcheckParameter4 0x0
    SleepInProgress false
    PowerButtonTimestamp 0

    Anyone that have had the same error and found the solution? :confused:
     
  2. Villosa

    Villosa Notebook Deity

    Reputations:
    829
    Messages:
    1,306
    Likes Received:
    2
    Trophy Points:
    56
    Can you access your PC's minidump files? They should have a more detailed BCCode etc so we can figure out why it keeps rebooting/locking up.
     
  3. p5795

    p5795 Notebook Geek

    Reputations:
    2
    Messages:
    86
    Likes Received:
    0
    Trophy Points:
    15
    How do i find them and post them?
     
  4. p5795

    p5795 Notebook Geek

    Reputations:
    2
    Messages:
    86
    Likes Received:
    0
    Trophy Points:
    15
    I have found the file but is it possible to upload it as it is or do I have to open it first?
     
  5. p5795

    p5795 Notebook Geek

    Reputations:
    2
    Messages:
    86
    Likes Received:
    0
    Trophy Points:
    15
    Managed to get this message;

    Crash Dump Analysis
    --------------------------------------------------------------------------------

    Crash dump directory: C:\Windows\Minidump

    Crash dumps are enabled on your computer.


    On Wed 2010-12-01 09:56:06 GMT your computer crashed
    crash dump file: C:\Windows\Minidump\120110-26098-01.dmp
    This was probably caused by the following module: ntfs.sys (Ntfs+0x213D8)
    Bugcheck code: 0x24 (0x1904FB, 0xFFFFF8800FA6B718, 0xFFFFF8800FA6AF80, 0xFFFFF880018FAC55)
    Error: NTFS_FILE_SYSTEM
    file path: C:\Windows\system32\drivers\ntfs.sys
    product: Operativsystemet Microsoft® Windows®
    company: Microsoft Corporation
    description: NTFS-drivrutin
    Bug check description: This indicates a problem occurred in the NTFS file system.
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.


    On Wed 2010-12-01 09:56:06 GMT your computer crashed
    crash dump file: C:\Windows\memory.dmp
    This was probably caused by the following module: ntfs.sys (Ntfs+0x213D8)
    Bugcheck code: 0x24 (0x1904FB, 0xFFFFF8800FA6B718, 0xFFFFF8800FA6AF80, 0xFFFFF880018FAC55)
    Error: NTFS_FILE_SYSTEM
    file path: C:\Windows\system32\drivers\ntfs.sys
    product: Operativsystemet Microsoft® Windows®
    company: Microsoft Corporation
    description: NTFS-drivrutin
    Bug check description: This indicates a problem occurred in the NTFS file system.
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.
     
  6. Villosa

    Villosa Notebook Deity

    Reputations:
    829
    Messages:
    1,306
    Likes Received:
    2
    Trophy Points:
    56
    BCCode 0x24 usually is associated with memory. Try running memtest to check for errors.
     
  7. p5795

    p5795 Notebook Geek

    Reputations:
    2
    Messages:
    86
    Likes Received:
    0
    Trophy Points:
    15
    Where do I find memtest? Do I download it or is built into Win 7? :confused:
     
  8. Villosa

    Villosa Notebook Deity

    Reputations:
    829
    Messages:
    1,306
    Likes Received:
    2
    Trophy Points:
    56
  9. p5795

    p5795 Notebook Geek

    Reputations:
    2
    Messages:
    86
    Likes Received:
    0
    Trophy Points:
    15
    I tried the memtest but the computer went black after a while and I had to restart it by pressing the "head" button. Is there anything that I can upload so that someone clever can identify the problem!? :confused:
     
  10. kcuk

    kcuk Notebook Evangelist

    Reputations:
    96
    Messages:
    607
    Likes Received:
    0
    Trophy Points:
    30
    have you updated the system bios but not the gpu bios
     
  11. p5795

    p5795 Notebook Geek

    Reputations:
    2
    Messages:
    86
    Likes Received:
    0
    Trophy Points:
    15
    I have updated both the system and the GPU bios.
     
  12. p5795

    p5795 Notebook Geek

    Reputations:
    2
    Messages:
    86
    Likes Received:
    0
    Trophy Points:
    15
    I have updated both the system and the GPU bios.