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    M17X-R1 Disk Drive Problem

    Discussion in 'Alienware 17 and M17x' started by Jinglepie, May 5, 2011.

  1. Jinglepie

    Jinglepie Notebook Enthusiast

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    Hello again,

    My M17x-R1 has encountered a problem where it will not eject the disk from it's drive. Ontop of that, if I try to go into windows explorer (windows 7) and right click the drive to eject, windows explorer crashes (requiring a relog). I have read all of the relevant disk stuck threads and tried the following:
    -Rebooting and holding the eject button while the computer is starting up
    -That ^ in various forms that were probably bad for my computer
    -Running diagnostics and trying to eject during mem. test
    -Restarting in safe mode, trying eject button/windows explorer (both resulting in crashing)

    In addition to the above, my computer's wireless card was seemingly 'messed up'. After the disk got stuck, the comp would connect to my router (which provided internet fine to any other device), 'think' it was connected to the router (in 25 minute intervals - after 25 mins, or so, it would 'think' it wasn't) however during all of the above time internet access wasn't available. Or so I thought - every browser or application refused to provide internet data, however Steam's IM chat program (the software dev'd by Valve) connected and allowed me to talk to people. Steam itself was not connected to the internet.
    After rebooting in safe mode with command prompt, I was able to disable my disk drive and restore my internet to it's (hopefully) full working glory.

    Now, I'm not going to try to ask anyone here for a fix (since I've tried all of them that make sense). I'm contacting Dell support tomorrow and hopefully having them replace my drive and be off. However, I was wondering if anyone could elaborate on the connection between the disk drive and the w.card (do they share a cable, which could malfunction, or something?) so that I could more accurately present the problem to dell - or perhaps fix the internet issue prior to having dell arrive to replace my optical drive.

    Thanks,
    Sean

    P.S. All of my drivers are current (minus vcard), I'm running Windows 7, and I have the ('best option' for the R1) Blu-Ray read/writer combo drive.
     
    Jinglepie, May 5, 2011
    #1