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    M17XR3 plugged in not charging

    Discussion in 'Alienware 17 and M17x' started by IndoPr0, May 23, 2013.

  1. IndoPr0

    IndoPr0 Notebook Enthusiast

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    I have raided the internet to find solution, no results.

    Also, they seems to charge right before windows started booting, while the alienhead is on the screen, the battery gets some juice.

    Any help?

    To explain the alienhead thingy :
    When I pushed the power button, the alienhead power button's light is normal, like when it used to charge. When "Windows is starting" shows up, it goes all red, like they're not charged.
    I heard that this is because the pin that is used by the PC to check if the charger is genuine or not is broken.. Any temporary fix?
     
    IndoPr0, May 23, 2013
    #1
  2. .Cameron.

    .Cameron. Notebook Consultant

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    This sounds like an issue they had with the R2s a while back. Once booted to Windows, if you eject the battery and then reattach it, will it begin charging? That solved the issue for me before, but it could be an entirely different problem.
     
    .Cameron., May 23, 2013
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  3. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    Try updating the BIOS
    Try a power drain
    Try a different adapter (if there is any available)
    If the issue continues and the PC is in warranty I will be able to help you out if you send me a PM.
     
    Alienware-L_Porras, May 23, 2013
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  4. IndoPr0

    IndoPr0 Notebook Enthusiast

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    Hey, can someone post the photo of the laptop-end of their AC Adapter? I want to compare it, seems like something's missing.. I think the pin inside the plug got snapped off or something..
    If it is the case, any temporary fix?
     
    IndoPr0, May 23, 2013
    #4