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    M17x R-2 Strange Streaking On Screen

    Discussion in 'Alienware 17 and M17x' started by ZenithNoesis, Apr 27, 2010.

  1. ZenithNoesis

    ZenithNoesis Notebook Evangelist

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    Okay so while watching movies, playing video games, or even adjusting the volume using windows volume controls in the system tray, i was getting random streaking on the screen (I'm now noticing that it is only on the right side of the screen). I was never able to make it happen consistently until now.

    Dell has already replaced my motherboard and gpu's with no effect.

    I've found that if i let a youtube video load, and, while in fullscreen, I scrub through the video by dragging the play bar back and forth, I am able to make the streaking occur quite consistently and often.

    I wanted to find out if perhaps someone with my specifications can make this problem occur for them. Preferably, be using the catalyst 10.3 drivers please. (Oh and this happens with and without crossfire enabled and with and without turbomode enabled and with both turbomode and crossfire disabled).

    YouTube - Product Information Video Part 1 of 2

    ignore the content of the video, I've merely found that its a good brightness to see the streaking with.

    Fullscreen that video, pause it, and let it load completely (fill up with red).

    While in fullscreen, after it is fully loaded, grab the current play location thinger and move it back and forth rapidly. I notice streaking on the right side of my screen when I do this, and I'm attaching a youtube video of the problem. If you see this same streaking, please let me know!
     
  2. ZenithNoesis

    ZenithNoesis Notebook Evangelist

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    I've created a better video, its much clearer in this one:

    YouTube - M17x R-2 Streaking On Screen (Clearer)

    note that this is basically happening randomly during normal computer use and its literally like a blink of an eye. my finding this way to make it happen consistently was purely luck, because capturing one of these streaks in the wild is damn near impossible.
     
  3. nburro

    nburro Notebook Consultant

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    I assume you mean the 1px tall horizontal line that is popping up occasionally in your video.

    I haven't seen any streaking like yours in normal usage, but was able to get it to appear while scrubbing in youtube fullscreen. Since this is not a normal use case for me, I'm not too concerned.

    That said, I don't know what that means for you since you're getting it during normal usage. :confused:
     
  4. kilthro

    kilthro Floating in Space

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    Wow I will try when i get home. I have never noticed that before.
     
  5. ZenithNoesis

    ZenithNoesis Notebook Evangelist

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    during normal usage, I get it maybe once an hour and its always a single streak (literally a blink of the eye) somewhere on the right half of the screen. that I've never seen it streak on the left half of the screen is curious to me, and might be a means of figuring out what's going on. if you get it while scrubbing like i do, maybe it is something to do with 10.3 drivers... though I could have sworn this happened with all drivers.

    I do know for a fact that it happens with crossfire on and off and with turbo mode on and off. and both on and both off.

    I think we need more people to try this before further speculation can occur.
     
  6. nburro

    nburro Notebook Consultant

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    Ill keep an eye out for it during other use. I haven't noticed it before but I suppose it could be happening. Btw. I'm running the 10.3 preview drivers.
     
  7. mfractal

    mfractal T|I

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    yep, i can confirm it happens in youtube, never saw it anywhere else though
     
  8. Achilleus

    Achilleus Notebook Evangelist

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    If it happens everywhere, then it's your lcd screen. It needs to be replaced due to a bad transistor.
     
  9. ZenithNoesis

    ZenithNoesis Notebook Evangelist

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    how can something that is triggered by an entirely software-related event (scrubbing through youtube videos) also be a bad monitor if it happens randomly (about once an hour)? and when it happens randomly, it is a single streak, never several ones. it might be happening to all of you and you're not noticing it?

    all i know is that this deserves a little more investigation before I have some tech doosh open my lcd up and replace the screen. this sounds more invasive than anything else, and I can see something being loose or damaged following it.

    ...unless dell ships out new screens already assembled, basically the entire top part of the chassis. though I don't see this happening.
     
  10. Achilleus

    Achilleus Notebook Evangelist

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    Read what I posted. If it happens everywhere, then it's the lcd.
     
  11. mfractal

    mfractal T|I

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    no.
    i'd definitely notice it if it'd happen to me. this youtube experiment is the first time i see this behavior.
    not sure it's he LCD though, could be the video cards, the lcd inverter, the cable, could be lots of stuff..
     
  12. erawneila

    erawneila Company Representative

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    I think that this is likely something other than the LCD. Have you tried connecting an external monitor to see if the problem reproduces there? My money is currently on an issue with the driver or OS.
     
  13. Wu Jen

    Wu Jen Some old nobody

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    Intermittent? I'd lean more toward your LCD ribbon cable. Tap on the left side where the cable runs through the next time that you see this happening and see if it has any effect. (You don't have to beat on it to get it to jiggle and notice a difference.)
     
  14. Docsteel

    Docsteel Vast Alien Conspiracy

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    Zenith, I too get this "scrubbing" the slider in video in Youtube, but mine is in the lower right hand, not upper right. Honestly, I haven't seen this anywhere else under any other condition, I think it's just some video artifact likely related to Crossfire. Unless I see it elsewhere, I wouldn't worry about it, and I am *very* picky about problems.
     
  15. 5150Joker

    5150Joker Tech|Inferno

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    I get the same artifact when moving the slider quickly. However, I do not see it in any other application besides youtube. This could be something related to crossfire video processing. As long as it doesn't happen during normal playback, it seems like a very minor issue. If you are getting it during normal playback, I would consider a fresh OS install with the latest drivers to eliminate any other variables. If it still does it, then you could have a hardware problem.
     
  16. nburro

    nburro Notebook Consultant

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    Tried the scrub test again and got the lines. I disabled CF without closing the browser and didn't get any artifacts. No artifacts after reenabling CF. Weird.
     
  17. ZenithNoesis

    ZenithNoesis Notebook Evangelist

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    I get the artifacts with crossfire enabled or disabled. try scrubbing back and forth very rapidly to make them appear.

    I'm going to try and connect to my hd tv via hdmi to see if i still get it while scrubbing on youtube. will update


    UPDATE 1: In the process of preparing to do this, I've discovered that, at least for me, the streaking refuses to occur while on battery, even while scrubbing frantically on youtube.

    UPDATE 2: While connected to my LG 42SL90 via HDMI, the streaking occurred on the TV itself with crossfire both enabled and disabled.

    Please note that both the graphics cards and the motherboard in my computer right now are brand new. Dell has replaced them to try and solve the problem, but it obviously didn't work.
     
  18. WaR

    WaR Notebook Virtuoso

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    I am getting the same streaking, but definitely only on YouTube. Tried a bunch of stuff, but again, only YouTube shows it (using your method).

    I'd say its irrelevant. Don't worry too much about it.
     
  19. ZenithNoesis

    ZenithNoesis Notebook Evangelist

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    If you disable crossfire, it should still happen (it does for me).

    I've formatted twice, but it still happens during normal use of the computer (though only youtube makes it happen consistently). I think its important that everyone knows this: when it happens during normal use, its not like the way it happens on youtube where there are several streaks, one after another, sometimes multiple at a time. During normal use, i may see a single streak that lasts a split second, within an hour, or more.

    The motherboard and gpu's have been replaced, what else, do you think, could be the issue?
     
  20. ZenithNoesis

    ZenithNoesis Notebook Evangelist

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    I'd like to add that I've never seen it happen while the system was idle. If it were a problem with my monitor or monitor cable, why wouldn't i randomly see it happen while I was doing nothing on the computer, except for staring at the screen? It only happens when there is activity (a mouse click, a dragging of a window, a resizing of a window).
     
  21. 5150Joker

    5150Joker Tech|Inferno

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    It's hard to say, I'm not an engineer. But it's definitely an issue with your system because I use mine daily and I've never noticed that artifact during normal use.
     
  22. neosis

    neosis Notebook Consultant

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    I hate to revive this old thread, but I'm not so sure this is entirely true Joker. I've got a complete system replacement - brand new, and it's doing the same thing...


    The only thing I can say is an alternative culprit is perhaps, VLC. I only use VLC to play media (i don't even have windows media player installed on my computer). but I notice a hell of a lot more artifacts when playing movies/tv shows in VLC player.
     
  23. Mitchell2.24v

    Mitchell2.24v Notebook Evangelist

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    I'm having the same thing on my non-CF system. I've been waiting for weeks for a GPU/LCD/MB replacement. Some part(s) is apparently not in stock :(
     
  24. neosis

    neosis Notebook Consultant

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    xxxxxx xxxx xxxx
     
  25. no92stallion

    no92stallion Notebook Geek

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    I have the same issue with my R2, crossfire 4870s. For me, however, it also occurs in Men of War (especially while waiting in the menu; it's still present ingame too). Seeing as this laptop is less than a week old (it was my R1 replacement), not sure what to do...
     
  26. infernia

    infernia Notebook Evangelist

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    I have it occurring most prevalently during cutscenes in both Crysis and in Bioshock 2. It is much less noticable than the marching lines up the screen.
    I have it all the way across the screen only about 1pixel high and very very quick. Hard to reproduce to catch on screen with a fraps video or vid. cam. I sometimes get it in-game with Bioshock2. If I could reproduce it in a particular cut scene or in-game area I would post the video. So far no luck.