M17x R2 - SCRATCH AND DENT - Condition????

So I just bought a Nebula red M17x from the outlet scratch and dent.

Did anyone has a horrible experience with it??

I understand that laptop conditions may differ for each person, but could anyone share their experience with the outlet scratch and dent alienwares???

I just cant wait and I will appreciate your inputs.... Thanks!

 

It will have scrathes and/or dents.

 

Sometimes they only have a small scratch in an invisible place so i won't be so worried about it.
Plus you have a 21 days return policy if you're in the States (may differ in other countries) use it if you must.

 

The outlet can be considered as "buyer beware". You are buying previously owned equipment for cost savings. As such, some physical damage to the casing may be expected. At this point, Dell support can replace the damaged parts through warranty, which I believe is the regular 1 year depot repair.

 

I got this at such a cheap price so i really want to keep it.

dell told me the other day that it wont sell anything with anything significant...

but i was wondering if any of your guys had any experience... so excited for the nebula red, yet also very worried...

 

If Dell doesnt want to replace damaged parts you could buy the parts of ebay and fix the laptop yourself.

I'm not familiar with the warrenty of scrath and dent laptops.

 

That is the wrong impression that many people have about the outlet.
Yes,some were previously owned but they don't cost as much and they come with a warranty, upgradeable too.

Personally i had good experience with systems from the outlet, XPS and Inspiron, except one issue on the XPS that Dell fixed i had no cosmetical blemishes and the systems were flawless.
Heck, new systems come with screws lost inside, sticky note between heatsink and CPU, scratches etc.
I'd say go for it if you're not in the hat, mouse pad and black AW box and want to get a good deal. You get a warranty ( same 1 year warranty as new ordered systems) that you can extend/upgrade later on.

 

Cool sounds like its just a wait and see... I ordered yesterday btw..

I have a question from my other thread but was really wondering:

I just have a quick question:

According to my service tag, the warranty was not refreshed after the previous owner. So insteaad of 365 days, it shows 604 days... Which is good on my side and I would love to get some extra days that was with Dell's fault.

BUT i was wondering, the laptop is quite old and is a scratch dent model. So it has many malfunctioning right off the bat, I might get a system exchange if they approve it.. The problem is, i know the first 21 days policy, but according to the non refreshed warranty, this laptop was shipped in April 2010... SO obviously I wont get to take the advantage of the first 21 days exchange thing.

i was wondering if i would have 21 days exchange period as well without having the warranty get a refresh... The dilemma is that according to the support history, the last thing that happened to the laptop was system exchange on 10/2010 (and for next 10 months there is no history... What...) so they might think it is wierd... not to mention that the ship date says april/2010.

i know I already got lucky with dell's fault, but I just want to ensure that my 21 days exchange warranty is still there.. just in case.... but could there be a way for that to happen without having to refresh the waarranty?? (hence showing the right shipped date..)

please let me know what you think! thanks

 

No, the 21 days policy applies for the first purchase.
The replacement laptop is to carry the warranty of the previous system so no return policy here.

But if you have issues with it you can post here maybe we can help or contact Dell to solve them.

 

What i meant was that the warranty for the R2 that I JUST PURCHASED is carrying the warranty contract of the PREVIOUS OWNER. the R2 is supposed to have 365 days of warranty, but has more cause of some system error that did not re-register warranty with the NEW OWNER.

So this was not exchange made for ME.

I was just wondering so in this case, i will have access to the 21 days exchange since i literally just bought it and received it (if there is anything majorly wrong of course)

 

Still not, It's 21 days from the ORIGINAL purchase.
I understood from the first time.

Also don't be amazed about their system, in my case they think mine had to be returned which is false and been going thru a painful process for the past 2 weeks

 

You don't perceive English very well, do you?

You basically repeated what I stated, and I said "buyer beware" as a fair warning. You may have had a good experience - many others have not. One users' positive experience with a PC manufacturer does not make that company look innocent. Dell makes a killing on selling extended warranties, so sometimes you're not getting a better deal at all.

You my friend just happened to be lucky with your purchase, which can happen.

 

OH ok so because the warranty isnt refreshed for the NEW OWNER (me) so to say, the ORIGINAL DATE will refer to April/2010 (when the previous owner bought) right???

So to have the 21 days exchange policy available, i must get the warranty status refreshed? I literally bought this from outlet yesterday btw.

 

Scratch and Dent is fine. You'll most likely receive your new laptop with a 1-3mm scratch like most have. If you receive it and it has absurd amounts of damage, you can call in support and they'll either:

- Build you a brand new replacement
OR
- Send a technician out within 24hrs to replace the damaged part

No matter what, you will not get screwed over

 

The warranty is linked to the service tag, not the owner.

 

Please refrain from making any assumptions such as these.
I'm not saying that they are saints as me too i have my own bad experiences with their system.

But please post a link with somebody that wasn't happy with his outlet system and his issue wasn't solved. On the other hand i can show you that with new systems you're not 100% sure you're getting a good one.
In case your experience is based on what you read or see on the forums, well, it's usually people having issues with their systems that come and post.

Try to ask asus, per example, for the same service. An extended warranty costs some money but in the end it's worth it, ask around if you don't believe a guy that doesn't percieve english very well.

 

They are not all previously owned. Many of them are scratch and dent or imperfect.

 

Kind of harsh don't you think

 

That's right and even cancelled orders that didn't even reached the owner's house. It's a hit or miss IMO, that's why i pointed it out as it's worth trying. Afterall it's his decision.

 

You probably haven't bought anything from Asus to backup that statement. Asus' warranty is 2 years by default and comes with a worldwide warranty. That means for 2 years, no matter where you go in the world, there will be a local repair facility that can service one of their notebooks. Why do I know this? I use to service them through an OEM that I once worked for. Believe it or not, I have dealt with both companies and Asus tends to handle things a lot better than Dell. Agent knowledge, warranty procedures, and parts replacement tends to be way smoother.

 

This is what they keep peddling, but if you corner them with substantiated logic, they will be forced to give you the original warranty.

It all depends on the situation, how the problem started, who caused the problem etc....it varies...

I will give you 2 examples..

A) You have a screen problem with your 3 month old notebook with 1 year NBD warranty. And they come and service it. Lets say the technician messes something up or the part they keep sending just doesnt solve the problem or the problem keep recurring over a period of 3 months for the original problem...and then they decide to give replacement.

So in this case they wasted another 3 months of your warranty over a single complain because of their inefficiency despite you having NBD. Should you allow that, when it is they who prolonged the case?

Its not about whether you had a notebook that merely functions during that period. It a matter of a notebook tat functions as promised when purchased. Warranty is to protect that. Warranty is not to protect their oversight, delays etc...So when they issue a replacement, they should give a 1 year warranty for that machine or a minimum of 6 months in this case...

B) I forced them to issue me a full Complete Cover warranty as per my original system because they delayed their replacement for one reason or the other or after they issue me a replacement, they immediately cause some issue to it by virtue of their actions. All this prolongs the resolution of the case. Once again, why should you loose your warranty period while waiting or being delayed or compounded by their actions. Here again you should drag them to issue your original warranty when they simply waste it.

Look at my signature. Its 3 years Complete Cover....This is resolution for an original case starting in March 2008, spanning 4 different machines. And now the fifth for a final resolution. Because of their actions and delays, I refused to accept anything short of my original warranty.

Just wanted to highlight my experience....Nothing is impossible..when they way Dell deals with a case goes out of their standard procedure, they have to look and think out of the box to resolve and make the customer happy. Its your right to expect that.

In my case they never mentioned or offered refund initially. When the case was so prolonged one arrogant Executive told me, " we will refund your original amount".. I told him, " I will see you in court" because he should hav done this in the onset, not after having me huff and puff for 3 years.

If I took them to consumer court, they will have to pay me my refund in full, plus compensation too in wasting my time and money. You should give false hope of resolving and then keep compounding it etc..