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    M17x R2 AlienFX/Aliensense Issue [Urgent]

    Discussion in 'Alienware 17 and M17x' started by chity snipa, Sep 8, 2011.

  1. chity snipa

    chity snipa Newbie

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    Hi all,

    Since the first day I received my alienware I've been frustrated and constantly having a hard time with it.

    I finally got myself to the point where I've installed a factory image of Ultimate x64 Bit. Everything but AlienFX and Aliensense work.

    When I go into command center, it tells me it cannot detect the device. I've tried everything including registry updates, phone calls to dell(customer service sucks) and anything you guys will probably throw at me.

    I have a meeting tomorrow and using this PC is necessary, it would be wonderful if somebody can point me in the direction to get these lights working and possibly the aliensense face recognition.
     
    chity snipa, Sep 8, 2011
    #1
  2. DanXbix

    DanXbix Notebook Deity

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    Did you follow the guide on this forum to do a clean install? the drivers need to be installed in the correct order.
     
    DanXbix, Sep 8, 2011
    #2
  3. chity snipa

    chity snipa Newbie

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    Apparently I must have not. Where would this guide be located?
     
    chity snipa, Sep 8, 2011
    #3
  4. katalin_2003

    katalin_2003 NBR Spectre Super Moderator

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    Follow this guide to perform a clean install:
    http://forum.notebookreview.com/ali...er-install-order-guide-alienware-systems.html

    And this thread to restore the Alienware goodies:
    http://forum.notebookreview.com/ali...er-install-order-guide-alienware-systems.html

    REMEMBER: never use the restore DVD to install your drivers and NEVER install an older version of Command Center,hopefully this is not what you did to brick your AlienFX controller; grab the same version as your previous one or a newer version.

    Cheers
     
    katalin_2003, Sep 9, 2011
    #4
  5. Tapakidney

    Tapakidney Notebook Evangelist

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    1, I hope the advice already given helps you.

    2, Urgent? Really? What's this new trend with people unnecessarily and exaggeratingly putting "Urgent" in their post titles?
     
    Tapakidney, Sep 9, 2011
    #5