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    M17x R2 Red Pixel ( Stuck ? )

    Discussion in 'Alienware 17 and M17x' started by evolbyte, Jul 25, 2011.

  1. evolbyte

    evolbyte Notebook Enthusiast

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    Hello guys i got a small problem;

    after Service pack 1 install, my laptop had to reboot and suddenly I have 1 PIXEL that stays RED all the time!

    I read some stuff on google referring to a stuck pixel instead of dead pixel.

    I tried some solutions google suggested like that youtube pixel fix flashing movie and whiping the screen with a cloth.

    Does anyone know what to do ?
    I got 2 years warranty and i only have this laptop 5 days.... can i get this screen replaced for this 1 stuck pixel ???

    (When i connect to an external screen with hdmi there is no red pixel on the external monitor, so i'm sure it's not a gpu problem but RGB LED screen problem)
     
    evolbyte, Jul 25, 2011
    #1
  2. livid

    livid Notebook Consultant

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    Alienware notebooks have a '1 defective pixel' policy. Alienware support will want you to email in pictures showing the stuck pixel on a black background and a white background. Once they see the stuck pixel, they will replace the LCD and surrounding plastic parts.

    It took 48 hours for Alienware to replacement my LCD via onsite service.
     
    livid, Jul 25, 2011
    #2
  3. Mechanized Menace

    Mechanized Menace Lost in the MYST

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    Mechanized Menace, Jul 25, 2011
    #3