M17x R2 died, repair/replacement time.

Well I spilled coke all over my laptop and subsequently the electricals are completely fried. I had crossfire 5870s a 740qm I believe. My question is, since i believe repair is out of the question how does the replacement process work and what would be a suitable replacement that I should accept given the chance? Thanks guy, Alienware support has always been great so I'm hoping for the best.

 

What I will guess if you will need to send it to the depot first. And they will evaluate the rest.

 

Haha yes I know. I'm waiting on the box currently, just curious if they were unable to repair what should I settle/not settle for??

 

With those specs, pretty much anything they could offer you should be an upgrade if they can't repair it. As you've got a dual GPU system due to it being an R2, you could probably swing an 18" system as a replacement, but even a single card recent card should be an upgrade.

Similar with a processor. If you had something like an XM then you could argue for one in return on a basis of functionality, but a 740QM should be blown away pretty much by any later generation CPU.

Wait and see what happens first, but in terms of settling it would be pretty hard for Dell to offer a downgrade even if they tried!

 

Haha photo I'm all for optimism, and you're probably right. Well I'm just ready to figure out, it seems everything burned out in it since it was on when I spilled it lol. But when I hear something I will let u guys know to see what you think!

 

If you want to know what could happen check what happen to me here http://forum.notebookreview.com/alienware-m17x/724030-repair-depot.html
What and why I ended up with the 17 in my sig..I could of pushed for a 18 R5 but was explained it would be the lowest end one or I could take a high end 17.
Well since single cards have far less driver issues in game than duel, well you get the picture. Good luck don't push hard and it will work out.

 

I actually read your post man, are laptops, and what happened to them is nearly identical haha! I didnt read every page of it, but got the gist of it. So, why did you not get the m18 r5? Also i hope you don't mind if I PM you at some point to talk about it.

 

He got offered a less powerful M18 or from the looks of it a pretty sweet and tricked out M17. He made the smart choice and went with the tricked out M17 as it is a more powerful machine than the stock m18.

 

Correct..The 17 is a great size and with a 780 can play anything maxed out I want. I felt upgrading GPU's on a 18 down the road would not really happen. PM me any time. Keep us posted on how it turns out.

 

From the past weeks here @ Notebookreview, I wish thy good luck

 

I appreciate all the support/good luck sent my way guys!! I'm still waiting on the box to send it to arrive. I'm just ready to see what happens!! I'm hoping all goes well, and there will be no trouble, you guys all seem very optimistic which makes me hopeful. And everytime I had a problem with my laptop dell fixed it. So i am optimistic to say the least myself! I'm assuming the box will be here monday(business day) so maybe by Friday ill have an idea?

I have mono at the moment too so I need some cheer in my life.

 

Yeah Friday is when you should see some progress .. And I'm sorry about your sickness .. Get well soon !

 

Well guys, the box didn't come today and I'm still fighting off the mono. So not the best day, but hopefully tomorrow I will have a box and feel a little better too

 

Well I got the box and shipped it out yesterday. Just a few minutes ago alienware called but my phone died :X do I just need to call them back or what? It doesn't seem likely that they would have even received my machine yet

 

They were probably just trying to provide a status update .

 

Well I tracked it and it will be at the repair depot today. When can I expect to hear something about it do you guys think? Hate not having a laptop

 

Usually it takes about 3 days for a repair, but that's with available parts also since you might get a replacement could be even longer ..

 

Well guys Tuesday and I still haven't heard from them. I'm really hoping to hear something back tomorrow!

 

Ok so I heard from dell today, they said they were unable to repair it, and that a senior technician would call me in a couple days. Is that normal?

 

I'm not exactly sure, you can always call a support rep and start the replacement process.


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I would take a guess and say it could be because they will probably look at their stock and what they can send you out A.S.A.P. . I have had an Alienware Laptop replaced by them before and they offered me a better machine and shipped it the same day .

 

just talked to dell yesterday and they said I hsve been approved for an exchange, and that they would call me with specs in a couple days, but today I get an automated email saying my laptop has been shipped to me? Do I need to call them?

 

No just wait for it to come..I have seen where they find a refurb send it out and mean time you get approved for a new build. They will still go ahead with the new build and you use the refurb until it comes and send it back. Just tell the Rep who calls you with the spec's you see where they sent a unit out..also check your Dell Support account for the unit shipped it will have it's specs also. Keep us up on what happens..good luck :thumbsup:

 

This is starting to bother me... I have been so patient and not calling them or anything just waiting for calls. Turns out I called today asking about the exchange, he said the guy would call me in a few business days. But it seems that apparently, I was approved for an exchange on the 22nd when I had called before, but whoever I talked to didn't do their job. The agent I talked to today basically said they didn't do their job on the 22nd, and that led to the first exchange being cancelled.. I really hope they do me right after all of this

 

Hang in there it will get worked out. Thats why I said in the PM it's not being a pain to call, they need to be followed up on all the time. One guy handle's the new builds and he gets real busy. I think you will be happy in the end. :thumbsup:

 

Sigh... They called today and said they were shipping out my replacement and it should be here wednesday. I asked him I said "excuse me, they were supposed to call me with specifications and get it OK'ed" and he said let me check on the specifications and came back with no information really aside from "It's very similar to the one you had before"

I'm starting to get really frustrated the customer service experience has been awful from beginning to end, and now they don't even call me to ok the specs of the computer they send out?.....

 

They probably found a comparable refurbished machine and sent it right out.

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Nope. They said they were building it,

 

When I talked to them today.

 

If they are building it the system will not be "very similar" if it is a new build then it will be far better in spec's than an R2 just wait and see what it is you can always return it.
Go to your account page and look up orders it will have the build of what was sent and then get back to us. You might be jumping the gun here.

 

it doesn't appear that anything was sent i go to order status and the only thing it shows is the box for it that was shipped a while back -.- what is going onnnnnn

 

im on the phone with them again trying to get the specifications since nothing showed up, illl let you guys know what they are as i find out....

 

now this guy told me that i would have to wait 3 days for them to check for exchanges or something, this is getting crazy so he's transferring me to someone higher i guess?..

 

nevermidn he came back and said the same thing.. they will call you tomorrow or the next day... sigh

 

like seriously what is going on here, im getting the runaround really badly. because they tell me that i have one ready with "similar" specs then they tell me nothing that the system exchange guys don't have it yet and they must wait 3 days first.. and that they will call me tomorrow or the next day I feel like my patience is being taken advantage of

 

be patient, grass hopper

 

haha im sorry im trying, its just I wish they would quit calling me and telling me one thing then when i call them they tell me another just that kinda thing.
And, I'm not sure how to really even go about that flinging what would you recommend?

 

Try to clear out what is happening.
1. What happened to your old laptop
2. What you will be getting instead
3. On what stage are they with replacement eg. shipped already

After this question answered, you only have to wait for a replacement laptop.

 

Still nothing yet, hoping to hear something soon

 

Still nothing heard back from dell(I was told they would call me Tuesday or Wednesday) this is frustrating....

 

Yes it is..

 

Should I give them another call alien?

 

It won't hurt anything to ask..

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Called, they said they shipped it already should be here at 8 so well see if I like it ill let you guys know! Since they didn't tell specs

 

So I've received the replacement, I don't know what to think -.-
The processor is a i7-3630qm(2.40ghz) and the gfx card is a gtx680M
It's an R4. I dunno I just feel like after seeing similar cases(alienwolf/etc) that I got shorted when I see people with the same specs end up with 780s and way better processors. Also considering I was not given any info this whole time

 

I had duals 5870s to begin with and this one has one 680m and "intel Hd graphics 4000" ....

 

I dunno, what do you guys think.. I'm not as knowledgable about things as I used to be, it's just difficult when I see other people who had my same specs end up with something seemingly much better

 

If it was me I would call them and say I received the replacement but (1) no one had me ok the spec's (2) I had dual GPU's..now I am willing to settle for 1 gpu but it has to be a top gpu as my system had dual and this unit isn't up tp par.
The cpu is much better than you had and some would say a 680 is pretty darn nice you do not get the SLI problems. But this is something you must decide if you want to pursue further. Good Luck.

 

I just wanted to make sure I wasn't alone in my thinking. That is what I will be doing alien thank you.

 

The primary display adapter is set to the intel hd graphics 4000 as well.... Sigh :/ not the best experience so far. I wish an alienware mod would at least check this topic out