M17x R2 stall when shutting down

Hi there,

So i've been searching through dell's website and this forum but couldn't find a solution so I post my thread here with a hope that somebody will be able to help

Everything has been working fine since I bought the M17-R2 from Dell. The problem occurred last 2 weeks when I flashed the BIOS to A10 (the official one on dell website) because of the plugin power problem (sometimes it doesn't charge when you unplug and plugin again the AC Adapter). This problem fixed.

However, I encountered another problem that my laptop stalls everytime I shut it down. Meant that when I click shutdown, it turns to "windows shutting down" then the black screen appears and the keyboard light is still on. Then it just hangs around there forever until I hold down the power button.

Called Dell and tried to flash it back to A09 and A08 Bios version, also check and update to the new driver for the CCC. The problem still persists.

If anyone here encountered this problem before please help, really appreciate it!

Thanks a lot

anyone can help please?

up again for someone can help

 

Hello, npploveyou, have you tried a simple power drain:
-unplug the power cord and system battery
-take off the back cover (two screws)
-unplug the CMOS coincell battery
-press the power button for ~30 seconds
-put everything back and see if the problem persists.

What are your system specs?

 

You have an R2 right. If you have an ATI 5870m (single or crossfire), then check your VBIOS to make sure they're up to date. If you modded to a 6990m, then you need to search the following thread for solutions because the 6990m has shutdown problems with the R2.

http://forum.notebookreview.com/ali...-6990-your-m17x-r2-single-gpu-crossfirex.html

 

Hi guys,

Thanks for all of the help. I actually did both of your mothods by updating my VBIOS first, then updated my BIOS to A10 and took off the CMOS battery, did power holding for 10secs and restart. It stalls once when starting up but after I did a hard restart, it went smoothly. Tested it several times by shutting down and restarting, it went smoothly and the problem seems to be gone away.

However, this is a critical thing, after the above problem is solved, it appears to be more:
- The buttons on the keyboard panel (eject, previous, play, forward, volumn +/-, wireless ... ) not working anymore.

- The LAN slot for ethernet still has the lights on, but it does not work. Meant that there is just the wifi works on my laptop, the cable doesn't seem to work.

- Check the device manager, and here is the thing, there are a lot of misconfiguration here and drivers errors that i've never had before.

I think the A10 BIOS has caused these drivers to not working correctly. And it also is my fault to update the wrong drivers on the Dell's website.

ImageShack® - Online Photo and Video Hosting
ImageShack® - Online Photo and Video Hosting
ImageShack® - Online Photo and Video Hosting

Please recommend me which drivers should I update from the Dell's website since I don't want to mess up this drivers page again.

Thanks a lot for all of your help





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Sorry forgot to attach my spec:

------------------
System Information
------------------
Time of this report: 7/1/2012, 13:49:53
Machine name: xxxx
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120503-2030)
Language: English (Regional Setting: English)
System Manufacturer: Alienware
System Model: M17x
BIOS: Ver A10 1.00
Processor: Intel(R) Core(TM) i7 CPU Q 720 @ 1.60GHz (8 CPUs), ~1.6GHz
Memory: 8192MB RAM
Available OS Memory: 8180MB RAM
Page File: 1853MB used, 14505MB available


---------------
Display Devices
---------------
Card name: ATI Mobility Radeon HD 5870
Manufacturer: ATI Technologies Inc.
Chip type: ATI display adapter (0x68A0)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_68A0&SUBSYS_043A1028&REV_00
Display Memory: 4070 MB
Dedicated Memory: 1011 MB
Shared Memory: 3059 MB
Current Mode: 1440 x 900 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: SEC5442
Native Mode: 1440 x 900(p) (60.091Hz)
Output Type: Internal
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1041 (English)
Driver Version: 8.763.0.0
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 8/10/2010 18:51:56, 598528 bytes

 

hi guys, i guess it has been 24 hours so I pump up my thread, thanks

 

pump up again for the problem in thread 4

 

Seems like you just need to update some drivers, here's the complete driver list for the M17x r2

 

Sorry, I've been busy with my cousin and her new XPS 15. Soooo, looks like the driver files got all screwy. I agree with Luis, download your driver files for the wifi card and LAN adapter just in case. But I KNOW WHAT"S ALL THAT UNKNOWN STUFF! It's your Bluetooth adapter going all crazy. You need to uninstall all those devices with the exclamation warning icon on them, and when you uninstall the box will pop up asking you to confirm, make sure you check the box that reads "Delete the driver software for this device", if it's available. Then go into Programs and Features and uninstall any Bluetooth, Broadcom BT or anything of the sort that shows up in the programs list. Finally, reboot into safe mode and run Ccleaner to remove any trace of the old bluetooth drivers (optional). Now you can reboot and reinstall the bluetooth drivers and see if that fixes the driver and ethernet problem. See, Bluetooth runs a virtual ethernet port, which if malfunctioning can interfer with your actual ethernet port.
As for the media buttons: that can only have two causes: OSD or the ribbon cable. If you haven't disconnected the ribbon cable (in taking apart your m17x), then it's most likely a problem with the OSD program...whether it hasn't started or has become corrupt for some reason. You can try an uninstall/reinstall and see if that fixes it.