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    M17x R3, CPU slow, underperforming

    Discussion in 'Alienware 17 and M17x' started by gusyavoo, Feb 25, 2013.

  1. gusyavoo

    gusyavoo Newbie

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    Hi guys... Need some help here...
    One week ago.. Performace of my PC drop a lot!!!
    I decid format my PC to reslve... but nothing, continued slow!!

    So i make windows test of performace, and to my surprise, Avaliation of my CPU is 4.6 ( before is 7.5 )
    look in picture:

    Before underperformace
    Avaliação alienware.jpg

    Latter
    Avaliacao.jpg

    Whatss happend????
    Sorry for my english..
    Tanks guys!!
     
    gusyavoo, Feb 25, 2013
    #1
  2. MickyD1234

    MickyD1234 Notebook Prophet

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    sounds like your CPU is stuck in low power mode? Since you have reinstalled windows it shouldn't be anything you have done. Make sure all your power settings are set to 'max performance' and install HWinfo64 to monitor the CPU clock speed. It should dynamically rise to the speed of the CPU installed when under stress. If it stays low then a call into dell is the next stage :(

    HTH
     
    MickyD1234, Feb 25, 2013
    #2
  3. gusyavoo

    gusyavoo Newbie

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    Hi... I solved the problem...

    When i turn on my notebook, sometimes i receive a message off my charger... Anyway the notebook worked normally ( excepted CPU ( Underperforming ) )... So i deactivated this message in bios...
    the problem is this, my notebook automatically slow a clock of my CPU...
    I repaired my charger and everthing is ok now!

    Tanks!
     
    gusyavoo, Mar 2, 2013
    #3
  4. MickyD1234

    MickyD1234 Notebook Prophet

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    Great. What did you do to fix the charger?
     
    MickyD1234, Mar 2, 2013
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  5. gusyavoo

    gusyavoo Newbie

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    I plug and unplug tension cable in charger, several times... One time message stops!! hahahahaha
    BUT, have another solution, if the message not stops... Turn on notebook in batery!! So the message not come ( and CPU worked normally ), latter you plug the tension cable..
    =D
     
    gusyavoo, Mar 2, 2013
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  6. MickyD1234

    MickyD1234 Notebook Prophet

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    Funny, I was going to suggest that. Do you still have warranty - if you do then call it in, you might need a new motherboard :(
     
    MickyD1234, Mar 2, 2013
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  7. gusyavoo

    gusyavoo Newbie

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    Hmm... I dont have warranty anymore ( 1 year ) ... So i pray for nothing happens with my motherboard!!! haha

    I live in brazil, so, i dont buy extended warranty ( It's complicated send my PC for EUA for maintenance ) =((
    Tanks for help friend!
     
    gusyavoo, Mar 2, 2013
    #7
  8. MickyD1234

    MickyD1234 Notebook Prophet

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    You're very welcome. I worked in Brazil a few years ago (SP). Spent a lot of my time commuting to the US and carrying laptops - boy does your government have some wicked import duties on IT equipment :eek: Two laptops and my flight was paid for ;)

    A beautiful country and many fond memories :)

    Good luck with the laptop.
     
    MickyD1234, Mar 2, 2013
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  9. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    Sorry to hear that you can't get the best support there. That would just be awesome if you could!
     
    Alienware-L_Porras, Mar 4, 2013
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