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    M17x R4 Alienware Logo and Windows 10

    Discussion in 'Alienware 17 and M17x' started by Radioactive Beaver, Mar 14, 2016.

  1. Radioactive Beaver

    Radioactive Beaver Notebook Enthusiast

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    Greetings all,
    I recently purchased an M17x R4 and everything was working perfectly. After upgrading to windows 10 however the logo on the screen panel is not lighting up even though it is turned on in alienfx. I have tried re-installing windows 7 thinking it was an OS incompatibility but that did no good. I have already done the basic steps of uninstalling the command center, re-installing windows both 7 and 10. re-starting multiple times etc...

    The interesting thing about this is that it does turn on after a cold start for 1-2 seconds right before the bios screen comes up. after that it goes dark and never comes back on.

    Has anyone else run into this issue?
     
    Radioactive Beaver, Mar 14, 2016
    #1
  2. MogRules

    MogRules Notebook Deity

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    Probably a hardware failure....there is an FX controller board that may not be working or it could be that particular LCD itself.
     
    MogRules, Mar 14, 2016
    #2
  3. Radioactive Beaver

    Radioactive Beaver Notebook Enthusiast

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    Any idea where I could get some documentation about this controller board? or a part number to order a new one?
     
    Radioactive Beaver, Mar 15, 2016
    #3
  4. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    On these the AlienFx are controlled by the motherboard. There's a logo board and LED that does the change on that part though. That could work. Have you tried running the AlienFXTester.exe located in the command center's installation folder?
     
    Alienware-L_Porras, Mar 16, 2016
    #4
  5. mariussx

    mariussx Notebook Evangelist

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    Here you go, part number is:
    DC02001B000

    IMG_0201.JPG

    PCB and cable is the same part, cable is not removable from the PCB with a little LED.
     
    mariussx, Mar 17, 2016
    #5
  6. William Willis

    William Willis Notebook Guru

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    edit
    wrong post
     
    William Willis, Mar 27, 2016
    #6