M17x R4 Sound Issue

I have been intermittently getting an audio issue where no audio will play, and if I mouse over the speaker icon (which has an X on it) I get the message of "No speakers or headphones are plugged in."

Doesn't make sense to me because just last night the speakers were working just fine.


I've updated to bios A02 and still have the issue.

The only thing I've found that seems to fix this is doing the Fn+F7 reboot to switch to integrated graphics, and then doing it AGAIN to switch to dedicated graphics.

What good is a sweet gaming laptop without sound?
Anybody know what the heck is going on?

For reference I have a 660m GTX.

 

I think there is an even newer bios version that you need to resolve this known issue.

Sent from my DROID RAZR using Tapatalk 2

 

install the latest from dell.. A05.

 

Thank you both, I will try it now and report back.

 

Says it can't run due to an incompatibility with the 64 bit version of windows. ><

And I specifically downloaded the 64 bit version. Sigh.

 

Solved the bios flash with the help of technos in the bios thread. Dell's download didn't work but the file mirror he made worked just fine. Thank you technos!

We will see if it solves the sound issues.

 

Thanks to technos and everybody with this thread, here is an article about that issue just as an FYI.

 

That article leads to bios A02, which is no longer the current one.

@rest of thread, the update to A05 did not fix the issue. It's still happening.

 

Dell have got the descriptions a** about face. xxxxWIN.exe is actually the single windows executable - they got the name right! Causing a lot of confusion, maybe Luis can pass this onto whoever is responsible

Sorry to hear it didn't fix. Does reinstalling the driver fix it? On my R3 I had to run the audio driver install EVERY time I rebooted - not a fix of course but if it works a little quicker than a couple of restarts

 

Send us an email: AWsocialmedia at dell.com, include your service tag, phone number and the permalink to this thread I'll set up a callback to have this fixed asap.

 

Done and thanks. I hope we won't be going through hours of troubleshooting stuff...I've already done all the regular troubleshooting (reinstall drivers, update bios, unplug and hold power button with battery out for one minute, etc etc etc).