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    M17x R4 Sound Issues

    Discussion in 'Alienware 17 and M17x' started by ExiledDreams, Dec 26, 2012.

  1. ExiledDreams

    ExiledDreams Newbie

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    I recieved my Alienware M17x R4 about a month ago and everything has been running smoothly. However, during the past couple of weeks I have noticed that my sound will cut completely or sound very fuzzy after a System resume. A restart always fixes the problem but it can be quite annoying because it always does it after i resume the system. Can anyone offer some advice as to what may be happening?

    My Specs:
    i7-3740QM
    16GB RAM
    256GB SSD + 320GB 7200RPM HDD
    AMD 7970M
    Bigfoot Wireless N 1103
     
    ExiledDreams, Dec 26, 2012
    #1
  2. sangemaru

    sangemaru Notebook Deity

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    Sounds like a driver issue. Try using different driver versions.
     
    sangemaru, Dec 26, 2012
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  3. ExiledDreams

    ExiledDreams Newbie

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    Ive tried looking for other driver's but I can only find the latest driver's on Dell's site.
     
    ExiledDreams, Dec 26, 2012
    #3
  4. naldor

    naldor Notebook Consultant

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    I have this similiar problem, sometimes my sound dies, or goes completely horrible(even when I use headphones), so its not the speakers, still only happens every month or so so not bothering with it atm.
     
    naldor, Dec 27, 2012
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  5. Dinosaurus

    Dinosaurus Newbie

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    I have this problem, too. It doesn't happen very often but, from what I can recall, it usually happens when I get called on Skype or join a server on TS3. The sound gets "fuzzy"; it kind of sounds like it's being time-stretched or something.

    I have yet to try using different drivers.
     
    Dinosaurus, Jan 8, 2013
    #5
  6. tommyvlaming

    tommyvlaming Notebook Enthusiast

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    Same issue here :

    I now have my r4 for about 3 weeks, yesterday after playing csgo 2 hours i closed it and immediately reopened it and heard a fuzzy, scarry time-strething sound above the normal sound.
    I unplugged my headset and it also came from the speakers, I closed csgo and didnt hear anything, then opened a youtube movie and again the sound was fuzzy.
    After restarting everything went back to normal.
    I use the latest dell sound driver BUT there is a newer driver available when I check windows 8 updates.
    Gonna install this update if it ever happens again.

    I dont think its a hardware failure cause its gone after a reboot and only seems to occur when launching a new game/app, not when you are listening to something already.
    It seems like there is a small percentage of failure when the soundcard is trying to start a 'service' and this service keeps bugging until you restart.

    Only happened once in 3 weeks
     
    tommyvlaming, Jan 9, 2013
    #6
  7. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    Try uninstalling the Creative Audio drivers and letting Windows install the default ones.
     
    Alienware-L_Porras, Jan 10, 2013
    #7