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    M17x R4 audio driver

    Discussion in 'Alienware 17 and M17x' started by OperationIcarus, Jun 26, 2012.

  1. OperationIcarus

    OperationIcarus Notebook Enthusiast

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    Hey, I have a problem with my R4. Some times when I put the laptop to sleep and wake it up I have no sound and it says 'no speakers or headphones plugged in' I have got rid of it by uninstalling the audio drivers then restarting and doing a start up repair. I have looked for some drivers online but no luck. My resource disk that came with the laptop is blank too... Cheers dell!

    Any ideas?
     
  2. anthony212

    anthony212 Notebook Geek

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  3. OperationIcarus

    OperationIcarus Notebook Enthusiast

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  4. anthony212

    anthony212 Notebook Geek

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    If you log into the Dell Support website you can enter your service tag. It should then have a list of all the drivers for your machine based on the hardware that it was built with.
     
  5. anthony212

    anthony212 Notebook Geek

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    Okay great! I'm glad you found it. I hope this fixes the problem.
     
  6. Alienware-Frank_L

    Alienware-Frank_L Company Representative

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    Thank you Anthony +1
     
  7. OperationIcarus

    OperationIcarus Notebook Enthusiast

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    I tried the drivers. It asked me to remove modify or repair. I tried repair and it gave me an error. I removed them and restarted now it says it cant find any supported hardware
     
  8. Trucker78

    Trucker78 Newbie

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    If you have the 7970M and you turned off the Integrated Graphics. When I do and usually I keep the 7970 on all the time I will lose my audio until I do the Fn+7 thing and reboot.Just a thought.
     
  9. OperationIcarus

    OperationIcarus Notebook Enthusiast

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    I did a system restore then re installed the drivers. Still didnt have audio, then tried what Trucker said and it worked! Thanks mate +1
     
  10. Omen123

    Omen123 Notebook Consultant

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    Thank you!
     
  11. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    If the issue persists you might wanna update your BIOS, if it continues then send us an e-mail to [email protected] and we'll review your case.
     
  12. Omen123

    Omen123 Notebook Consultant

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    Will do, and is there any point in updating the bios from the standard one? I don't overclock anything if that helps.
     
  13. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    BIOS updates are released to fix specific issues. Also it will reset everything in there to defaults
     
  14. sonies

    sonies Notebook Guru

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    I have this same issue, sometimes my speaker icon in the bottom right corner will say "no speakers or headphones plugged in" and the sound won't work. I re-installed the newest dell drivers but it still happens.

    I have the 680m + 3d screen so I know its not the optimus causing this issue

    A quick restart fixes the issue but I noticed it started happening after I installed my SSD's


    Also I have an issue with my 'ethernet controller not found' or soemthing like that, I can't find any drivers and the autofix thing isn't working but not sure if its even an issue since my wifi is working?
     
  15. Omen123

    Omen123 Notebook Consultant

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    Hi can you please help. Now after this issue has gone, I've lost control of the volume. For example even turning the volume up and down does nothing, mute does nothing. I can only control the volume in the application I'm in / website I'm using. For example youtube, vlc player.....


    What's up with my laptop!! :(
     
  16. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    What O.S do you have? Windows 7 or 8?
     
  17. sonies

    sonies Notebook Guru

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    where can I find bios updates for the m17x r4 with windows 7?
     
  18. Omen123

    Omen123 Notebook Consultant

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    Do I need to update my bios? And what happens if I update my bios? What gets reset etc..... Haven't really updated it before, only after formatting one pc.

    Where is the bios update I need, if I need one that is!

    I ran the audio troubleshooter

    Windows 7 Volume Control does not work properly. - Microsoft Community

    But it says everything is fine when it most certainly isn't!
     
  19. sonies

    sonies Notebook Guru

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    I also ran Alien Autopsy and it said everything was fine too...
     
  20. Omen123

    Omen123 Notebook Consultant

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    Really want this issue fixed! Amd are causing me so many problems!
     
  21. Omen123

    Omen123 Notebook Consultant

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    In my signature - windows 7 home premium 64 bit