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    M17x R4 still having sound card issues

    Discussion in 'Alienware 17 and M17x' started by Raidriar, Aug 20, 2013.

  1. Raidriar

    Raidriar ლ(ಠ益ಠლ)

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    I have had the motherboard replaced 3 times, and now that I am out of warranty, the problem has come back. Has anybody gotten the problem resolved, on ANY bios version? I am currently on A11. Has anybody found a permanent hardware fix I can do? I assume dell is not assuming responsibility for faulty sound cards, seems like I got a motherboard everytime out of that bad batch.
     
    Raidriar, Aug 20, 2013
    #1
  2. Inuzuka

    Inuzuka Notebook Enthusiast

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    Inuzuka, Aug 20, 2013
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  3. Raidriar

    Raidriar ლ(ಠ益ಠლ)

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    I mean, I would maybe pay for a mobo replacement, but who's to say it doesn't have the same crapola sound card problem? Can any reps chime in here for some guidance? I suppose Dell won't be doing a recall on affected systems like they did with the R3's faulty chipset?
     
    Raidriar, Aug 20, 2013
    #3
  4. Hackintoshihope

    Hackintoshihope AlienMeetsApple

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    It's the motherboard and it's a known issue. The only perma fix is a good motherboard :(
     
    Hackintoshihope, Aug 20, 2013
    #4
  5. Raidriar

    Raidriar ლ(ಠ益ಠლ)

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    So does any rep on here have a method of getting a motherboard that does not have this issue?
     
    Raidriar, Aug 21, 2013
    #5
  6. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    We have been handling that issue by replacing the motherboards. We have released a BIOS update to fix the issue but if that did not work then you will have to replace the motherboard again. Truly sorry about the inconvenience.
     
    Alienware-L_Porras, Aug 23, 2013
    #6
  7. j95

    j95 Notebook Deity

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    Which BIOS version ?
     
    j95, Aug 23, 2013
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  8. Raidriar

    Raidriar ლ(ಠ益ಠლ)

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    I am currently on BIOS A11. Should I attempt to flash back to A05? Also, is there a way to obtain a known tested working motherboard?
     
    Raidriar, Aug 23, 2013
    #8
  9. Hackintoshihope

    Hackintoshihope AlienMeetsApple

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    All of the current models contain the fix, but 9/10 it does not fix it entirely :|.
     
    Hackintoshihope, Aug 24, 2013
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  10. j95

    j95 Notebook Deity

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    I meant BIOS version.
     
    j95, Aug 24, 2013
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  11. Hackintoshihope

    Hackintoshihope AlienMeetsApple

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    As do I! Sorry for the improper wording.
     
    Hackintoshihope, Aug 24, 2013
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  12. j95

    j95 Notebook Deity

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    My fault, pretty often lately...
     
    j95, Aug 24, 2013
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  13. Raidriar

    Raidriar ლ(ಠ益ಠლ)

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    This is kinda sad....is everybody still experiencing these issues then?
     
    Raidriar, Aug 25, 2013
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  14. Hackintoshihope

    Hackintoshihope AlienMeetsApple

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    I was after my first mobo replacement but after the second everything is working.
     
    Hackintoshihope, Aug 25, 2013
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  15. Raidriar

    Raidriar ლ(ಠ益ಠლ)

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    3 mobo replacements and now I am out of warranty, still not a functioning computer. It seems it is an entirely arbitrary problem
     
    Raidriar, Aug 25, 2013
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  16. Hackintoshihope

    Hackintoshihope AlienMeetsApple

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    Problem is .. You get it replaced with a referb mobo and guess what it usually is just a mobo taken out of a computer with an existing audio problem :|
     
    Hackintoshihope, Aug 25, 2013
    #16