M17x from QVC

Hi, I ordered an M17x that I assume is an R4 (has the 660m) from QVC but I just noticed the specs on the site list an i7 Sandy Bridge processor. CS rep said it ships from Dell, not QVC, so will it be upgraded to Ivy Bridge like others' orders? He also said it will likely ship with SB if that is what was listed in the specs, but I have the sneaking suspicion that he really doesn't know either way.

Hopefully someone can answer this, at least for posterity's sake, because I couldn't find an answer anywhere. I'll give an update once it arrives.

Other things: QVC lets you pay ~$400 a month if you're looking for one and don't have $2k to drop all at once/Are the Alienware horror stories true or is it just the loud minority?

 

he really does not know. alienware did sell the 660m with the old sandybridge cpus for short while. you shuld check you received i7-3xxx series cpu

 

Well, cost will be one indicator. How much was it?

 

$2k, remember though that some of that is mark up from qvc. it also lists bluetooth 3.0, and apparently its supposed to be 4.0.

http://www.qvc.com/qic/qvcapp.aspx/...7X-17-Laptop-Core-i7-8GB-RAM-750GB-HD-by-Dell

 

Alienware is the best gaming laptop money can buy, period. Unfortunately, it may seem skewed on the forum as you only ever see problems, but the millions of others dont' have issues. Normally, people don't post about how great their laptops are. Also, Dell's warranty is head and shoulders over the others in the industry

 

I can return it within 30 days, no questions asked, so I'll just wait it out. Over-spending isn't a huge issue, I just want to be over-spending on this year's machine.

 

Yeah, you'll get more machine for less money through pretty much any other retailer. If that is indeed an R3 with a 660m, it's worth about $1100.

 

If it turns out to be an R3 I'll just send it back or complain until I get the upgrade. Like I said, overspending isn't an issue as long as it's this year's machine, Alienware isn't a brand for penny pinchers. + Getting to have the laptop months before it is payed off is nice.

 

This comment is debatable... but in my experience, Alienware isn't the best money can buy. You can get way better for a lower price with other manufacturers.

Also, that machine listed is unbelievably overpriced. That same model on the Alienware site would run you about $1,500 without a problem. Heck, you can actually get an M17x R4 with the 7970M AND a 1080p screen for less than what that machine is costing you.

 

You aren't just paying for the hardware, but the brand name, and having Dell stand behind you. Go ahead and try ASUS G series or Clevo and try to match Dell's warranty/service, and good luck I say to you. Primary reason why I bought my R2 (minus the good deal). For 1500, I could have bought a G74SX at the time, or an MSI gaming laptop, but I chose Alienware for Dell's support.

 

I...I am not entirely sure if you are being serious here...

As far as resellerratings.com goes, Dell's rating is pathetic by comparison to Sager and Malibal with both Dell and Alienware having a score lower than 1/10.

I have no doubt of how good the Alienware lines are as I own an older model. However, I'm suffering from a few mechanical issues with my Alienware and I would not dare attempt to bestow a machine like this upon anyone else if I've seen this many problems out there. Even for a bargin, which the machine the OP has paid for is NOT A CLEARANCE SALE and is OVERPRICED even for an Alienware M17x, I wouldn't recommend going for one until it's matured a bit more.

 

Tsunade_Hime is probably dead serious. Perhaps you have got ahold of the wrong people for support but they have the best warranties I have seen in the business. I had usb issues with my R3 and they took care of me. There was technical difficulties in between caused by the on-site tech, but Dell went above and beyond to compensate. As long as you are under warranty you can find proper resolution to your hardware issues.

As far as gaming laptops go they are far more exotic and prone to hardware failures. This is just how it is.

Sent from my DROID RAZR MAXX Using Tapatalk 2

 

Reseller rates don't really mean a thing. How many companies will consider even replacing your unit after 3 or more repairs? How many companies carry parts for an incredibly long time? Heck Dell still carries M17xR1 parts, can you name any reseller still carries parts for 4-6 year old machines? Dell is one of the big 3 of business, they have supply chains that you probably can't even fathom. They HAVE to keep parts in stock, and hence you can find parts for old old Dells. Oh and also, guess what Dell offers that nobody else does, On site warranty as well as accidental damage coverage. No other gaming laptop company offers it (Clevo resellers, ASUS, MSI, etc). ASUS dropped all their accidental damage and 24 month warranty laptops for laptops not purchased through ASUS anymore (which is none, they only sell to retail/online outlets). So if your laptop breaks down, have fun mailing it out to XX manufacturer vs on site technician coming to your home and fixing it right there.

Trust me, Dell goes out of its way to treat its customers right. Sometimes it does take awhile, or you need to find the right channel of communication, but remember Dell is a HUGE OEM. They are quite a pleasure to repair as well, through DOSD portal.

And if XX resellers/Sager sold anywhere near what Dell sold as a whole, I'm sure their ratings would plummet. And you only hear what irate customers say for ratings, the people who've never had an issue aren't going to write/say anything. And the number of complaints will only go up as the more computers you sell, for obvious reasons. My family has been purchasing Dell since 1997 and me personally since 2005, and I can tell you I've not had 1 failure in warranty or really any failures that weren't caused by some external factor.

And OP bought through QVC as it offered some kind of payment plan. Perhaps he was declined for the Dell payment plan, who knows. Sure it wasn't the greatest deal, but if you need a laptop and you can't afford it right away, better that M17x than...nothing.

 

What companies do better than Dellianware? Asus? Sager? MSI? I've never heard of anyone being overly happy with any of those. Sager, I guess, would be mainly what you're referring to, right? Isn't there a big issue with Sager users being forgotten about after a year, or after the new model comes out or something?

 

The pics on that QVC link is for an R2? hehe

 

Yeah, found the specs finally, too. It is an R3. So QVC is just blatantly scamming and suckering people nowadays?

 

Interesting, think Dell would upgrade it if I explained the situation?

 

Maybe. For $2k you should be getting Ivy Bridge and a 7970m at least.

 

Point well made and well said. However, despite them offering really really good customer services, the overall ending satisfaction of the buyer is what matters. Yes, you're absolutely right about the replacements. I am positive that Clevo wouldn't replace a machine 3-4 times in a row, one after the other without question...but I've never heard of a case where a Clevo branded machine has failed after three trips to the depot. >_> Yet you hear about these issues all the time with an Alienware.

I'm just saying that one's patience will wear away after the first or second trip, if they aren't already angry that their $1,500+ GAMING LAPTOP isn't working upon arrival.

I'm still working out the kinks on this USED R2 and I wouldn't put this onto anyone else regardless of the setting. Also, the parts they keep in stock aren't always there. Sure they keep parts for the M17x R1, but those are the typical ones... I.E. batteries, power cords, etc... or so it shows on the main website. They didn't possess the little white ribbon cable, that connects the control panel to the motherboard, that's needed to power on my R2...despite openly admitting to knowing that the exact problem I have experienced is a reoccurring issue and DIDN'T opt to keep a constant supply. That doesn't convince me that this line is all that great...

This isn't suppose to be a "Hate on the Alienwares!" post or anything related to it. I merely responded to a comment that claimed Alienware being the best...which I don't believe this to be the case in the end. Most on NBR are exceptionally patient and will generally deal with 3-4 returns before they receive a working PC. I, on the other hand, would have probably dropped someone if my $1,100 Qosmio arrived DOA or malfunctioning eighteen months ago, let alone a $2,000+ Alienware.

-- There should be no question about if a laptop will arrive working. It should be a given that it will and without an issue .--

 

Who would I talk to about it? Dell & QVC each refer me to the other.

 

I would think you need to talk to QVC about it since they are the ones selling it to you. I think they have already purchased it from Dell. I'm not sure how it all works, though.

Sent from my DROID RAZR MAXX Using Tapatalk 2

 

Well, if this is an R3 w/ the 660m, so be it, as long as I'm not financing from Dell. It looks like the R3 is only 2-4 hundred less than what I paid and that's without the 660m, so I assume that'll be enough to play what I want to play (Fallout 3/Skyrim, BF3 looks interesting but I don't need to play it at ultra everything).

In any case, my current PC has a 5050e processor w/ raedon hd 3200 graphics, so any AW notebook is leaps and bounds ahead of that.

 

Just return it and buy one from Dell, XoticPC, Powernotebooks, etc. I get money doesn't matter to you but I don't understand why you would purposefully pay an insane amount for a very underpowered and outdated machine (for the price). I also don't understand why you would buy it through QVC in the first place.

 

I think it's because he wants to do monthly payments instead of paying all up front.

 

This.

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I purchased mine through Dell Financial and got 12 months same as cash.

I'd send it back to QVC, and go straight through Dell using said method.

2500/12 = 210.00 a month

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