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    M17x problems with tech support need help on escalating

    Discussion in 'Alienware 17 and M17x' started by desu, Apr 18, 2011.

  1. desu

    desu Notebook Evangelist

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    okay two weeks ago my M17x had the fans replaced. The technician left and i started up a 3d program computer restarted went into an infinite restart loop. Anyways its been 10 days and called them up twice both times they said they were waiting on cpu first time they said it would be three days now they don't have a clue when the part will be in. I don't want to be waiting three months for my laptop.

    I think the ceo's email is [email protected] but not sure. Should I put the service tag in the email?
     
    desu, Apr 18, 2011
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  2. remedy1978

    remedy1978 Notebook Evangelist

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    First, I would contact support again and see if the processor is in such short supply, if they cannot provide you with a new replacement.

    Second,
    I would try emailing Dell's board first. Their information can be found on the Dell website.
     
    remedy1978, Apr 18, 2011
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