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    M17x r2 won't boot during first use

    Discussion in 'Alienware 17 and M17x' started by Windy Turnip, Jan 11, 2011.

  1. Windy Turnip

    Windy Turnip Notebook Guru

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    I just received my M17x r2 from Dell Outlet, but receive the following error message upon starting it. "a clock interrupt was not received on a secondary processor within the allocated time interval" It has some solutions, but they all involve booting the laptop in safe mode, something I don't have access to. This is my first time starting the computer so the OS isn't set up completely. I tried to get in contact with Alienware, but I have no idea where to get my account number to set up an account. Thanks for any help you can offer!
     
    Windy Turnip, Jan 11, 2011
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  2. VoiceInTheWilderness

    VoiceInTheWilderness Notebook Consultant

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    You do have the OS though, right? I mean, it is present on the machine? Is it corrupted? I assume you know about the boot options and BIOS access (those don't require disks.) Edit: To boot from a disk DOES require one (of course) but I meant that you can go through the BIOS without a disk to start in safe mode. Sorry if I said that wrong. Perhaps you have an OS but not all drivers installed?
     
    VoiceInTheWilderness, Jan 11, 2011
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  3. debaucher

    debaucher Notebook Deity

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    To boot into safe mode just keep hitting F8 after pushing the start button (alien head).
    You will then get a bunch of options, just choose safe mode.
    Or, you may want to go back to dell/alienware stock so you would just keep hitting F10 after the power button.
    Then choose restore.

    D.
     
    debaucher, Jan 11, 2011
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  4. GetFound

    GetFound Notebook Evangelist

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    He's saying its not even stock yet, he is still in windows setup. F8 wont help here. This is a generic processor error. Either the CPU or the secondary videocard is shot.
    In short - send it back and get another. You dont need the account number, just use the service tag number.
     
    GetFound, Jan 11, 2011
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