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    M17x r4 screen replacement

    Discussion in 'Alienware 17 and M17x' started by Paraplygic, Jan 14, 2013.

  1. Paraplygic

    Paraplygic Notebook Guru

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    Hey all,

    I'm not too sure of the process myself, so I am hoping someone can shed my light on what my options would be if I rang Dell support over this issue?

    I have had my M17x for a couple of weeks, obviously I love it more than life itself. Sadly I have recently find what looks like an inch long "hair" behind the glass of screen. Its only really noticeable against a white background, but once you notice it, it is really hard to ignore. Has anyone else had a similar issue? I am guessing this isn't something I can easily resolve myself without opening the whole thing up?

    If I rang Dell to get a screen replacement, how likely would it be that they would send and engineer out to replace the screen? Or would I have to send the whole machine back?

    Hmmm i'm not sure I can survive without a PC for a couple of weeks. I think I may just turn to dust. I have a 45min-without-PC-and-i-turn-to-dust-limit

    Thanks in advance for any advice,

    Ciao
     
    Paraplygic, Jan 14, 2013
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  2. ehau

    ehau Newbie

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    Give Dell a call and they should send a tech to replace it.
     
    ehau, Jan 14, 2013
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  3. Omen123

    Omen123 Notebook Consultant

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    Depends what country you live in. Dell do in home support in most countries. If you live in the USA, UK...... they'll definitely replace it for you whatever day you prefer.
     
    Omen123, Jan 14, 2013
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  4. MickyD1234

    MickyD1234 Notebook Prophet

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    Yup, used it in both those countries (and Canada n Brazil). They will also attend wherever you want. I've had them out to a hotel and my workplace. :D
     
    MickyD1234, Jan 14, 2013
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  5. Paraplygic

    Paraplygic Notebook Guru

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    Howdy all,

    Thanks for all your suggestions. I am from the UK, so hopefully I can get someone to come out and replace it.
    Cheers again for the advice.
     
    Paraplygic, Jan 15, 2013
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  6. MickyD1234

    MickyD1234 Notebook Prophet

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    No problem them. I had then replace my screen a couple of months ago. Good luck :)
     
    MickyD1234, Jan 15, 2013
    #6