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    M17x r4 w/ 675m video/color issues

    Discussion in 'Alienware 17 and M17x' started by mrzzz, Oct 19, 2012.

  1. mrzzz

    mrzzz Notebook Consultant

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    Howdy! I have a 675m ,this is a new unit about a week old.
    The temperatures have never been over 66-69c on any component aside from the PCH (85c, ouch. But apparently thats normal for hm77)

    No component has been overclocked, ever.

    Occasionaly, while browsing the web for example, i will get odd corruption and artifacts. Whites will have a weird green grid-like pattern, sometimes just lines, sometimes flickering sometimes not. Black on red background will have random bits of red throughout, flickering etc.



    the website for the lcd test is- http://www.lagom.nl/lcd-test/all_tests.php
    This/these DOES/do NOT occur:
    While gaming
    While under heavy stress from benchmarks
    After gaming
    high temperatures
    Instability
    BSOD

    The clocks of the dGPU seem to be 'ultra low' when this happens, so i assume its using the hd4k when this happens.

    Is this a known issues?
    has anybody experience this sort of thing before?
    dGPU bad vram? or hd4k [cpu] problem?

    I thought perhaps a wire for the lcd could have been loosened during shipping, but theres zero movement of the laptop when this occurs.

    Really hoping its a known issue, with all the other troubles i have had just GETTING the laptop, id really dislike the idea of having more problems with it already :(

    here is a video i managed to take, though i forgot to take any actual screenshots (will do that when it happens again)
     
    Last edited by a moderator: May 12, 2015
    mrzzz, Oct 19, 2012
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  2. mrzzz

    mrzzz Notebook Consultant

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    I updated bios to a09 (latest avail) and the drivers, hopefully that solves it.
     
    mrzzz, Oct 21, 2012
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  3. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    Let us know if that solved it. Also, have you tried an external monitor? Does it happen there?
     
    Alienware-L_Porras, Oct 22, 2012
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  4. mrzzz

    mrzzz Notebook Consultant

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    It's happened again sadly =-/ are there any reported issues with incorrect temperatures being reported? when it happens, it seems to be very 'cold' for being a gpu =-/ (29c this time, reported by MSI afterburner and hwinfo64)

    it seems to be when it transitions from IGPU to DGPU, and something gets wonky and 'fixes' itself after a minute or so. guess ill call up AW tech =-/
     
    mrzzz, Oct 25, 2012
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