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    M17x-R2 shutting down... power pack?

    Discussion in 'Alienware 17 and M17x' started by Jus71n, Jun 4, 2012.

  1. Jus71n

    Jus71n Notebook Consultant

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    Hi all,

    Getting some random shutdowns where the system just turns off in the middle of whatever I'm doing.... usually gaming

    But when I look the blue light on the power lead is out, have to turn plug off for 30 secs then back on and the blue lights working again and I can restart the laptop?

    Is it knackered?

    DOne some testing, CPU temps getting upto 100 degrees C, anybody know what the system shuts down at?
     
    Jus71n, Jun 4, 2012
    #1
  2. Soundedtrack

    Soundedtrack Notebook Guru

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    I could be wrong, but I read somewhere that the m17x, or any computer, will automatically shutdown no matter what if it hits 100c. Are both fans working? Try cleaning the inside out. My CPU and GPU only hit about 70C when running games.
     
    Soundedtrack, Jun 4, 2012
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  3. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    Hi Jus71n, the issue might be related to overheating, take a look at this article and perform the troubleshooting that is listed there and if the issue continues to be the same after that please send us an e-mail to [email protected] including your service tag and phone number and we will get back to you as soon as possible. After the Resolution please let everyone know in here what was the outcome.
     
    Alienware-L_Porras, Jun 5, 2012
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