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    M17x-r3 USB ports on the left side don't work

    Discussion in 'Alienware 17 and M17x' started by ColbyRasmus, Jun 5, 2013.

  1. ColbyRasmus

    ColbyRasmus Newbie

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    So about a year ago, I got a pretty nasty virus that forced me to wipe everything and re-install everything. Since that time, the USB ports on the left side of the laptop no longer work. Well, they allow me to charge my phone, for example, but I can't transfer data with them. Is there a setting in the BIOS or something I can select to turn them back on? Or maybe I need certain drivers? I don't know, but I really need access to the USB ports on both sides of the laptop, so I was hoping you guys could help me out. Thanks.
     
    ColbyRasmus, Jun 5, 2013
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  2. Dusk Star

    Dusk Star Notebook Consultant

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    Oh, that's an easy one! (meaning I can actually give you a fix for it!)

    The drives on the left are USB 3.0, which require a driver in windows. That driver can be found here.

    I ran into the same issue after my first nuke&reinstall, was initially annoying to diagnose - and then I just decided to install the drivers ;)
     
    Dusk Star, Jun 5, 2013
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  3. ColbyRasmus

    ColbyRasmus Newbie

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    Wow, thanks for the fast response! I was hoping it was something simple like this. I'll download the drivers when I get home tonight.
     
    ColbyRasmus, Jun 5, 2013
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  4. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    How did it go? Was it fixed with that?
     
    Alienware-L_Porras, Jun 7, 2013
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