I recently installed my Video Driver and now when I try to shutdown my laptop everything goes fine until the end, it stays on with a black screen, I also get a black screen when I leave my computer idle. Everything else works fine, every game I plays runs without a problem. I can only shutoff my computer by holding the power button. The problem actually goes away if I uninstall my video driver and just have the generic one. Is something wrong with my settings or what?
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110622-1506)
Language: English (Regional Setting: English)
System Manufacturer: Alienware
System Model: M17x
BIOS: Ver A09 1.00
Processor: Intel(R) Core(TM) i7 CPU Q 720 @ 1.60GHz (8 CPUs), ~1.6GHz
Memory: 8192MB RAM
Available OS Memory: 8180MB RAM
Page File: 2167MB used, 14191MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode
Display Devices
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Card name: ATI Mobility Radeon HD 5870
Manufacturer: ATI Technologies Inc.
Chip type: ATI display adapter (0x68A0)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_68A0&SUBSYS_043A1028&REV_00
Display Memory: 4070 MB
Dedicated Memory: 1011 MB
Shared Memory: 3059 MB
Current Mode: 1440 x 900 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: SEC5442
Native Mode: 1440 x 900(p) (60.091Hz)
Output Type: Internal
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1041 (English)
Driver Version: 8.763.0.0
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 8/10/2010 21:51:56, 598528 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71EE2-2BE0-11CF-8977-3024BEC2C535}
Vendor ID: 0x1002
Device ID: 0x68A0
SubSys ID: 0x043A1028
Revision ID: 0x0000
Driver Strong Name: oem52.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_Manhattan:8.763.0.0ci\ven_1002&dev_68a0&subsys_043a1028
Rank Of Driver: 00E60001
Video Accel: ModeMPEG2_A ModeMPEG2_C
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
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SlickDude80 Notebook Prophet
dude, you installed a very old display driver...its from 8/10/2010
Get the cats 11.9 official and install.
Download here:
ATI Catalyst? Mobility Display Driver -
Ya im pretty sure i installed that one too still had the same issue, is there a newer BIOS i can download? Going to try the newer Display driver again.
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SlickDude80 Notebook Prophet
i assume that you have the m17x R2?? there is an A10 bios for the R2
Drivers and Downloads
M17xR2 Black Screen
Discussion in 'Alienware 17 and M17x' started by viosieg, Oct 4, 2011.
ci\ven_1002&dev_68a0&subsys_043a1028