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    M17xR2 Black Screen

    Discussion in 'Alienware 17 and M17x' started by viosieg, Oct 4, 2011.

  1. viosieg

    viosieg Newbie

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    I recently installed my Video Driver and now when I try to shutdown my laptop everything goes fine until the end, it stays on with a black screen, I also get a black screen when I leave my computer idle. Everything else works fine, every game I plays runs without a problem. I can only shutoff my computer by holding the power button. The problem actually goes away if I uninstall my video driver and just have the generic one. Is something wrong with my settings or what?

    Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110622-1506)
    Language: English (Regional Setting: English)
    System Manufacturer: Alienware
    System Model: M17x
    BIOS: Ver A09 1.00
    Processor: Intel(R) Core(TM) i7 CPU Q 720 @ 1.60GHz (8 CPUs), ~1.6GHz
    Memory: 8192MB RAM
    Available OS Memory: 8180MB RAM
    Page File: 2167MB used, 14191MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.01.7601.17514 32bit Unicode

    Display Devices
    ---------------
    Card name: ATI Mobility Radeon HD 5870
    Manufacturer: ATI Technologies Inc.
    Chip type: ATI display adapter (0x68A0)
    DAC type: Internal DAC(400MHz)
    Device Key: Enum\PCI\VEN_1002&DEV_68A0&SUBSYS_043A1028&REV_00
    Display Memory: 4070 MB
    Dedicated Memory: 1011 MB
    Shared Memory: 3059 MB
    Current Mode: 1440 x 900 (32 bit) (60Hz)
    Monitor Name: Generic PnP Monitor
    Monitor Model: unknown
    Monitor Id: SEC5442
    Native Mode: 1440 x 900(p) (60.091Hz)
    Output Type: Internal
    Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
    Driver File Version: 8.17.0010.1041 (English)
    Driver Version: 8.763.0.0
    DDI Version: 11
    Driver Model: WDDM 1.1
    Driver Attributes: Final Retail
    Driver Date/Size: 8/10/2010 21:51:56, 598528 bytes
    WHQL Logo'd: n/a
    WHQL Date Stamp: n/a
    Device Identifier: {D7B71EE2-2BE0-11CF-8977-3024BEC2C535}
    Vendor ID: 0x1002
    Device ID: 0x68A0
    SubSys ID: 0x043A1028
    Revision ID: 0x0000
    Driver Strong Name: oem52.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_Manhattan:8.763.0.0 :pci\ven_1002&dev_68a0&subsys_043a1028
    Rank Of Driver: 00E60001
    Video Accel: ModeMPEG2_A ModeMPEG2_C
    D3D9 Overlay: Not Supported
    DXVA-HD: Not Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled
     
  2. SlickDude80

    SlickDude80 Notebook Prophet

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    dude, you installed a very old display driver...its from 8/10/2010

    Get the cats 11.9 official and install.

    Download here:

    ATI Catalyst? Mobility Display Driver
     
  3. viosieg

    viosieg Newbie

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    Ya im pretty sure i installed that one too still had the same issue, is there a newer BIOS i can download? Going to try the newer Display driver again.
     
  4. SlickDude80

    SlickDude80 Notebook Prophet

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    i assume that you have the m17x R2?? there is an A10 bios for the R2

    Drivers and Downloads