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    Media Center Plate on R3 popping up

    Discussion in 'Alienware 17 and M17x' started by blizzard2188, Mar 25, 2011.

  1. blizzard2188

    blizzard2188 Newbie

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    Hello,
    On my r3 laptop the metal media bar that sits at the top of the keyboard area is popping up slightly on the right. It didn't do this until I had a dell tech come and replace the keyboard and now it won't stay down. Is there any type of glue or sticky thing that would hold it down? It looks like a sticky square would hold it possibly but I'm not sure.
     
    blizzard2188, Mar 25, 2011
    #1
  2. BatBoy

    BatBoy Notebook Nobel Laureate

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    Contact support and have them replace the 'center control cover'
    Documentation

    Tell them to check part#
    GDKVM - Keyboard Frame Assembly

    and determine if that is the correct part (may not be, not sure). Reference it as 'Central Control Cover' and if necessary, direct them to the link above (source: M17xR3 Service Manual)
     
    BatBoy, Mar 25, 2011
    #2
  3. 5150Joker

    5150Joker Tech|Inferno

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    My R3 has the same problem, the right side of the media bar isn't flush.
     
    5150Joker, Mar 25, 2011
    #3
  4. inap

    inap .........................

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    same here!!! right side too.
     
    inap, Mar 25, 2011
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  5. driazen

    driazen Notebook Consultant

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    same exact thing here
     
    driazen, Mar 25, 2011
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  6. blizzard2188

    blizzard2188 Newbie

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    I called alienware and they are going to send out a new one. Hopefully this fixes it because I'm worried that its popping out to far and will scratch the screen. Until then, a cloth is going in between when I close it.

    From what I can tell it's just adhesive holding it down, but I think when the tech pried it up for whatever reason it bent a bit.
     
    blizzard2188, Mar 25, 2011
    #6
  7. 5150Joker

    5150Joker Tech|Inferno

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    I don't understand why AW just didn't use clips to hold it in place. I hope it's really not held by some cheap adhesive. I haven't opened it up yet to inspect.
     
    5150Joker, Mar 25, 2011
    #7
  8. Typecast

    Typecast NBR's Tamed Zombie

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    So a tech would come there and replace it? Or they will just ship it to you?
     
    Typecast, Mar 25, 2011
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  9. BatBoy

    BatBoy Notebook Nobel Laureate

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    You can request it - install yourself. If damaged during your install, it wont be covered. Let the tech do it.
     
    BatBoy, Mar 25, 2011
    #9
  10. DaneGRClose

    DaneGRClose Notebook Virtuoso

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    Yeah unless you're 100% on being able to install it let the tech do it. One thing for you guys to keep in mind is mine was popping up on the right side as well when I got it because it was misaligned, the tabs weren't snapped down all the way, and as a result it felt like it would pop up when it shifted. Taking it off and snapping it down from front to back/left to right fixed it for me ;)
     
    DaneGRClose, Mar 26, 2011
    #10
  11. ECKS

    ECKS Notebook Prophet

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    Just received mine today. It's nearly flush. Only part that's slightly raised, maybe by half a mm is on the right side corner, right above the END button.
     
    ECKS, Mar 26, 2011
    #11
  12. vads24

    vads24 Notebook Evangelist

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    More and more issues...but more on the chassis or aesthetics rather than actual hardware issue...

    It clearly shows Dell is saving cost by compromising on quality finish.
     
    vads24, Mar 26, 2011
    #12
  13. KipCoo

    KipCoo Notebook Evangelist

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    It would be different if people at least had their laptops for a month. But they are getting it like this. Just doesn't make sense to me. Maybe there is a QC problem with where Dell is having these assembled. Things like missing screws, misaligned panels, sounds more like cheap labor than poor quality parts. China is usually extremely good so I'm guessing these are being made elsewhere.
     
    KipCoo, Mar 26, 2011
    #13