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    Discussion in 'Alienware 17 and M17x' started by pjdr1993, Dec 31, 2011.

  1. pjdr1993

    pjdr1993 Notebook Enthusiast

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    Ok when I ordered my m17x r3 it came here damaged so I used it till they sent me a new one, Got the new one reinstalled everything and started playing bf3 and what happens I get a blue screen and it shuts the whole comp down... so it kept on happening even while I wasnt playing any game! I was checking my email and youtubin and thats all I had up and it would still do it every 30mins. So I got a dell tech that I paid $120 dollars to setup raid 0 with 2 new SDDs and do a clean reinstall of everything, and when i got back he was done and it crashed after going to facebook it took all day and I had just reinstalled wow bf3 and a whole bunch of other crap so they were already closed of course so the next morning they did everything all over agian and it still happened after they did it so im at the point where I cant return it and im not that good with finding away to fix comp problems please if anyone can help that would be great
     
  2. khetik

    khetik Notebook Deity

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  3. insertcreativity

    insertcreativity Notebook Guru

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    Did you upgrade the wireless card at all from stock when you ordered it or after market?
     
  4. maxheap

    maxheap caparison horus :)

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    you must provide the minidump files description here so we can help, I use bluescreenview, quite simple :)
     
  5. pjdr1993

    pjdr1993 Notebook Enthusiast

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    the error name is "kernel_stack_ inpage error" I called dell last night and the woman I got was tickedoff that the tech that I paid didnt fix my problem so she sent him a email saying they have to fix it... and if they do fix it and its still happing they will maybe send me a new one and the wireless card is the bigfoot killer N and it was bought with it in it
     
  6. pjdr1993

    pjdr1993 Notebook Enthusiast

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    Here is the rest of the of the bluescreen error
    Dump file- 123011-11200-01.dmp
    Crash time-12/31/2011 11:13:36 AM
    Bug check string- KERNEL_STACK_INPAGE_ERROR
    Bug check code-0x00000077
    Parameter1- 00000000`00000001
    Parameter2- b77ffe13`39638536
    Parameter3- 00000000`00000000
    Parameter4-fffff880`093e87c0
    Caused by driver- hal.dll
    Caused by address- hal.dll+7b7f
    Processor- x64
    Crash address- ntoskrnl.exe+7cc40
    Full path- C:\Windows\Minidump\123011-11200-01.dmp
    Processor count- 8
    Major version- 15
    Minor version- 7601
    Dump file size- 292,880
     
  7. Bartlett

    Bartlett The Prophet

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    Hal.dll is a MSL file. This tells me that there is something wrong with your Windows installation. I had to put my SSD in RAID in order for it to work; it would never work on AHCI and for the few hours that it did I would always get a bad Window installation with a bunch of corrupt files.

    So it sounds like you have a similar issue. What I would do is make sure you are on BIOS A08. Then take out your laptop battery and your CMOS battery and do a power drain for 2 min. Put everything back in and turn the system back on and then go to the BIOS and set the hard drives to RAID. Then after you exit out of the BIOS and your computer restarts, go to the RAID utility to config RAID, CTRL-I before BIOS. Then install Windows and make sure you follow one of the driver installation guides for AW here. Make sure that you update your Intel drivers as well. If you have an issue after this then it could just be a hardware problem.
     
  8. pjdr1993

    pjdr1993 Notebook Enthusiast

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    yep they tried all these steps and even tested my ram and SDD,s which are working fine and I do have raid setup and my bios are 70.24.2B.00.06. This is the 4th time in 3 days that I reinstalled windows getting ready to yell at some dell techs
     
  9. Mr. Fox

    Mr. Fox BGA Filth-Hating Elitist®

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    pjdr1993 - Bug check string- KERNEL_STACK_INPAGE_ERROR and Bug check code-0x00000077 often refers to a drive read error. Did any part of the message say something to the effect "A page of kernel data requested from the pagefile could not be found or read into memory" or something similar? This message also can indicate disk hardware failure, disk data corruption, or possible virus infection.

    Try disabling your page file, reboot, then re-enable it. It might be corrupted.

    Did you do a clean Windows 7 installation or clone the installation from another source? If you cloned the installation from an image or copied from another drive setup, run chkdsk /r or chkdsk /f to try to detect and resolve any file system structural damage. If not already attempted, a truly clean OS installation may help if the problem is not a defective SSD.

    To determine if your SSD setup is having problems, put your stock Dell drives back in and see if the problem is still present. If the laptop works properly with the stock drives, I would be looking at a problem with your Corsair Force 3 90GB SDDx2 in Raid0.
     
  10. Mr. Fox

    Mr. Fox BGA Filth-Hating Elitist®

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    I posted this at the same time you posted about reinstalling Windows 4 times. If this was 4 truly clean OS installations and not cloning or imaging, or "Respawning" you can skip that.

    So, reinstall your stock Dell HDD setup and see if the problem goes away. I think it is a problem with your SSD RAID0 setup. Either one of the SSD has a problem or you are having issues with Port0 dropping out.
     
  11. pjdr1993

    pjdr1993 Notebook Enthusiast

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    its was doing it with the dell hdd first and I said forget this ill just go ahead and pay them to setup my sdd's in raid the woman who was ticked they pushed me aside, She said it might be the the port 0 bay might be defective idk im kind of thinking it is that. because my first hdd that came with it was giving the same error
     
  12. Mr. Fox

    Mr. Fox BGA Filth-Hating Elitist®

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  13. pjdr1993

    pjdr1993 Notebook Enthusiast

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    ill find out tomorrow morning the Dell solution center is going to call me so ill just wait till after I hear from them, ill give what you said a shot if they fail to fix it, Ill post if anything else comes up
     
  14. pjdr1993

    pjdr1993 Notebook Enthusiast

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    ok so they ran test on my sdd's and they are working fine. He was like Wow those are something else! because it was happening with teh harddrive that came with this also had the same errors and they ran test on it and it worked fine so the guy said the only other prob it could be is the motherboard, and im still within my 21 days of return,
     
  15. The Revelator

    The Revelator Notebook Prophet

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    Be sure that your Corsair 3 drives are using v1.3.3 firmware. Corsair 3 SSD's using v1.3.2 routinely experienced BSOD's and freezes. See Force Series 3 and Force GT Firmware Update Ver 1.3.3 - The Corsair Support Forums. One problem is that the firmware cannot be updated in a Raid configuration, so you would have to switch to AHCI and reinstall W7 in order to update or use a different computer for the procedure.

    Edit: NVM. Saw your later post. Sounds like your problem is greater than first thought.
     
  16. pjdr1993

    pjdr1993 Notebook Enthusiast

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    Wth I was told by the alienware support guy, a dell sales rep that I would be able to get a full refund and to find out they sent me to the epp because thats where I ordered it and the EPP has a different return time than dell so now I cant get a refund because im a few days late.... what should I do?