Mx17 r4 Soundcard Issue (Not the same as the "no soundcard issue")

Ok so since installing vent a few weeks ago, every so often the sound will stop responding to the hotkeys or Volume sliders.

It infact stays at max volume even when muted on windows.

The hotkeys change the icons on the screen and the UI for the hotkeys appears as well.. just not effect on the actual sound comming out the laptop.


Ive tried installing the drivers from dells site, no change. The only way to get control of the volume again is via a reboot.

I have a 680M card, im not experiencing the problems others are with the card not being recognised with a 7890m.


Any ideas?

 

No one has any idea?

Ok well to update , its now occasionally causing popping within the sound now

 

I have the no sound issue, its caused by sleep/hibernate (sleep goes to hibernate for me after a certain amount of time) main reason it messes up for me usually is if I have a youtube video or music playing as i put it to sleep. Doesnt happen all the time though.

 

I had a similar problem where the volume would unexpectedly/randomly jump to max volume despite the windows audio slider being set lower, and once this would happen I couldn't regain control over the audio volume unless I rebooted.

I have a 7970m though. Didn't have problem in Win 7, seems a Win 8 issue.

The solution I came up with so far is to play around with the HDMI audio drivers in both the Intel gfx driver and AMD driver. Currently I'm using the latest Intel gfx driver (had to install using the "have disk" method), and AMD 13.1 recent driver. Additionally I've found it important to use the AMD switchable gfx settings to force some apps to run on the Intel gfx... in fact I had some programs that use audio like Spotify that didn't even show up on the AMD switchable apps list, so had to manually add that app in there and force it to use the Intel gfx/audio. For the past week or so since I set most programs to be forced onto the Intel gfx I haven't had the problem again.

It definitely for me seems to be some strange conflict between the HDMI audio drivers. Taking into account the Creative Recon3Di driver I guess there are like 3 audio drivers in play when it comes to the HDMI.

My current Intel audio driver is 6.14.0.3097 dated 6/19/2012, Recon3Di driver I think I am using the older one currently: 6.0.100.2033 dated 3/27/2012. I had the newer Recon driver for quite a while and had the problem under it as well.

 

Im using win 7 so not just a win 8 issue. Ontop of that i have a 680m

its an issue with the sound card, i know for a fact since the soundblaster software likes to freeze at the same time the sound cuts out.

Ive tried re-installing all drivers, however it seems to be an issue with the sound card software directly.

Quick question to you all.

Do you have any VOIP Programs running? ive found it started when i installed ventrillo and most of the time when vent is running it happens.

 

Have you tried disabling the microphones under the recording tab and see if that restores the controls?

 

Disabling the mics? No.. il give that a go next time it happens.


I believe its happened however when running ventrillo with no mic plugged in.. So im not holding out hope

 

VoIP shouldn't interfere with the sound inputs/outputs THAT badly, but to each crappy software developer its own.

 

Issue happened to me today, very annoying actually during a skype call which was on hold and then when it was not on hold anymore it went to 100% volume with no control of it. Got frustrated, uninstalled all creative software from laptop. Restarted, removed the soundblaster recond 3di from device manager, another restart and it seems ok now (I still have HDMI in input though).

I would say I had all enhancements for audio on (crystallise bass and surround and smart volume) including the full enhancement on the audio in (smart volume etc.) at the time it crashed.

Running bare drivers, no enhancements. No control panel to change the enhancements anyways.

Anyone else had any good or bad luck?

 

It happened to me earlier today, but as silly as this sounds, a reboot fixed it. I could manually control the sounds though by changing it in iTunes, winamp, spotify or whatever else was playing music at the time, just the system volume itself seems to have glitched to 100%.

Tried replicating the scenario but it didn't happen again; I just hope that it doesn't happen when I'm in class and blast music for everyone in the room to hear. I do remember that the SB control panel wouldn't affect the audio in any way, so I'm assuming that this is a software/driver not communicating with the hardware correctly and glitching out.

Will post back here if I run into this problem again. Strangely, I haven't made any (drastic) changes to the software/hardware anytime in the past 3 or so months that might have caused this (like a driver update) so I'm really bamboozled. At least its good to know that others have observed this happen and its not an isolated case.