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    My Laptop is shuting down randomly

    Discussion in 'Alienware 17 and M17x' started by Isik87, May 29, 2013.

  1. Isik87

    Isik87 Newbie

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    I am having an issue with my laptop. first it started shuting down like twice a week, it would just shut off. from nothing
    This occurs even if I have my charger plugged in when im just going with the battery and when im just using the charger without the battery. I alsow tried diffent outlets. It happens when im just surfing and doing basically nothing.

    Now it has come to a point when it shuts down 8 times in one houre i cant use the computer anymore. I thought i would try to reinstall windows but during the install (not even in windows) it shuts down. Im trying to se a pattern but i cant, i think its weird that it started just one time and then it got more and more intense.
    sometimes i can barely start it up before it shuts down and sometimes it takes a while.

    I dont think its my GPU or CPU but im not sure. I should add that i just got it back replacing the whole motherbord because of an issue with my sound. and i did not have this problem before.

    What the hell is this?
     
  2. James D

    James D Notebook Prophet

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    You should check temperature. Download HWinfo64 and check max temps after 5-10 minutes.

    Perhaps you need to clean the dust or change thermal paste.
     
  3. Isik87

    Isik87 Newbie

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    seems ok. max temp on CPU 57C and GPU 54C
     
  4. Alienware-Luis_Pardo

    Alienware-Luis_Pardo Guest

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    Temps look good, considering that you didn't have the problem before the motherboard was replaced it could very well have to do with that.

    Try a power drain (unplug AC adapter and battery, press and hold the power button for 30-45 seconds, reconnect both and give it a go)

    Reset your BIOS defaults (F2 at startup to get to the BIOS and then F9 to load defaults, F10 to save changes and exit)

    Please post specs and revision whenever you have a chance.
     
  5. Isik87

    Isik87 Newbie

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    I tried that but it didnt work. computer shuts down in 10min.

    Its in swedish but you should get it .

    Processor: Intel Core i7-3610QM, 2.3 GHz
    Minne: 8GB @ 1600MHz (2 slots)
    Hårddisk: 1TB (500GBx2 RAID 0) 7200rpm
    Grafik: NVIDIA GTX 660M 2GB
    Skärm: 17.3" WideHD+ (1600x900) WLED
    Webbkamera: Ja, 3.0 Megapixel
    Optiskenhet: DVD/RW
    Nätverk: Intel 2230 Wireless Card + BT
    Färg: Stealth Black
    Batteri: 9-cell
    AC-adapter: AC Adapter 240W
    Operativsystem: Windows 7 Home Premium
     
  6. James D

    James D Notebook Prophet

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    Start logging with Hwinfo64. After shutdown send here txt file and screenshots of sensor window HWinfo
     
  7. Isik87

    Isik87 Newbie

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    I turned it back in. I guess they have to replace the motherboard again. it sucks and i probably will be about 3 weeks before i get it back again. this is the second time in like 2 month i turned it in. been in for repair total for 6 weeks with this.. disappointed
     
  8. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    Sorry to hear that, if the issue continues after that 2nd depot let us know through an e-mail [email protected].