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    Never been so frustrated in my life...

    Discussion in 'Alienware 17 and M17x' started by I Never Relax, Mar 17, 2011.

  1. I Never Relax

    I Never Relax Notebook Consultant

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    I made two or so threads detailing a whole myriad of issues I had with my M17X R3, and I won't even begin to describe those.

    So, after talking with 3 tech support agents, all of whom said they would look into my issues and call/email back on a solution, system replacement, and the like never did (it's been 3 days since dealing with them), I went ahead a returned the system.

    Not to mention they were pretty much useless...

    "If you do a clean install without tech support guidance, you invalidate your warranty."

    "Let me install the display drivers." (for the fifth time, spoilers, it does nothing)

    Me: "Why do you ship these SSDs in RAID even if there's no actual array?"
    TS: "Let me view your screen."
    *Goes to Device Manager*
    TS: "You have one hard drive. Why are you in RAID?"
    Me: "You shipped it in RAID..."
    TS: ...

    *Shows them them the smudged graphics issue in browser, programs, and games. Shows them screen caps of the issue."
    *TS goes into CCC, messes around with the video playback controls.*
    :/

    "I will call you tomorrow morning regarding your issue, be ready."
    *3 days later, no call*

    Probably spent around 5 hours w/ them, I'll bet some people here have had worse, though.

    They even made me pay the restocking fee, even though I kept telling them there were hardware-related issues with the machine.

    The thing, is I originally cancelled my Sager in hopes of receiving an overall better machine and support. While I believe the build quality was excellent, along with the great speakers, the fact that TS shunned me and refused to acknowledge my issue left a bad taste in my mouth.

    My family and I have purchased Dell all our lives. I have a Dimension 3K desktop and a Studio XPS 16 laptop, both which had little issues.

    I'm still wary going with another competitor, such as Sager, b/c I know if something goes wrong, I don't want to go though the nightmare that is Sager support (not the resellers, the actual company).

    Any advice?

    Note: I hate to vent, but I really have no else to turn to right now. Parents keep telling me this is my somehow.
     
    I Never Relax, Mar 17, 2011
    #1
  2. BatBoy

    BatBoy Notebook Nobel Laureate

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    Instead of creating multiple threads for the same issues, stick with the ones you created already. It reduces confusion for folks reading for the first time by eliminating posts asking for more details and also helps to keep the forum organized. Cross posting (the act of posting the same thing over multiple threads) is not permitted - sorry.

    Concerning the lack of follow up promised by the support rep, my suggestion is to call back and ask for a supervisor. Reference your case # (you should already have this written down from your last call). If you still do not receive attention, try the suggestion I outlined here:

    http://forum.notebookreview.com/5713924-post1.html

    This should put you in touch with a rep who can work with you to resolve this issue.


    Thanks.
     
    BatBoy, Mar 17, 2011
    #2