New Alienware 17 Black Screen Problem

Hello Friends
I buy a new Alienware 17 from HIDEvolution.com
but unfortunately when I turn it on, keyboard and light turning on, but screen is black
i turned it off with keep power button for 5 second and again turn it on and it is ok
but the problem still is in notebook
when i turn it on, the screen is black
and after some try to on-off sceen will be turn on
when screen is on, every thing is OK and every thing is good
I test it with Intel Graphic and Geforce 880m and the problem not solved
One time, when is was trying to on-off the notebook to work, it sounds 8 beep
but only one time it beeping, the other time, only black screen...
can you please tell me what i should t do?
please help, this is a new Alienware notebook
i live in Dubai, and I'm not in USA

thanks and Sorry for my bad English

 

Did you see BIOS POST, or screen from the beginning black ?

 

thanks for your answer
if the Alienware Logo showed, everything is OK and windows is loading and everything is good
but many times, the screen is black without backlight and i should to power it off and try on-off notebook to working

sorry for my bad English

 

try to install difrent drivers fro gtx 880m

 

Driver is for windows...
the problem is that when the notebook turning on, the notebook LCD is black with no backlight
only keyboard and Alienfx are ON ( 3 status LED are OFF)

sorry for my bad English

 

One time, when is was trying to on-off the notebook to work, it sounds 8 beep

 

I think the problem is in the hardware, If you cannot see even the BIOS post.
If you do not turn off the laptop when the screen is black , you hear how to boot Windows ? Hear the splash screen ?
Try running self diagnostics, hold the keys FN+ON when I turn on the laptop
Maybe worth a try this solution
[Solved] 5 beeps on startup after tweaking some options on Unlocked A11 BIOS
and
http://www.dell.com/support/Article/us/en/19/496582/EN

 

no, when screen is black it's not booting, because no windows sound and also the status led are off and it means no hard disk activity
yes, i do the Fn+On and it say every thing is good and no problem
but random times notebook is working well, and random times display is black and off
BIOS is uptodate, because notebooks is new and i get it yesterday (A09)
what i should to do now?
does it is good to open the notebooks and check the LCD connector cable?

 

I called dell for me, and I asked if I open the laptop I will loose my waranty? The unser was no, so you can unscrew 2 screws and open the laptop, on youtube you can find videos how to do that

 

read this topic http://forum.notebookreview.com/alienware-18-m18x/749768-alienware-18-black-screen.html and see what that guy did to fix his black screen!
look here http://en.community.dell.com/owners-club/alienware/f/3746/t/19536689.aspx
If you are able to connect it to a tv or external monitor ( and it works, you can see your desktop on tv) your probleme is your screen(dead) and you will have to call dell and ask them what to do ...

 

There is a small chance that the problem is in the connector , you can try, it will take no more than 30 minutes
If this does not help, most likely will have to contact support

 

thanks, it is good news

 

thanks for your answer, but my problem is not like there
i test HDMI cable, but it work only when screen work...
when screen is not working, the HDMI TV also not working
the system is not booting, because the Status Led are not on, and hard hasn't any activity...

 

thanks
i not opened alienware notebook yet, is it hard?
where is the connector?
what i should if the problem not solved?
does it need to i send it to USA?

sorry for my bad English

 

I may not disassembly this model of a laptop that R3 and 4 are all simply, I think here in the same way. The connector is located under the keyboard. Look on YouTube how to remove the keyboard

If you want to problem eliminated free find a Dell representative in your country
If you want to fix quickly find the one who wants to be repaired, but in this case, you may lose your warranty

Find phone number or address of the service center on the Dell website , call and ask where to go with your problem

 

thanks for your answer
then i will go to test it
i hope it solved the problem

 

i opened the notebook
can you please tell me what is this connector for?
i think it is not normal, and maybe the problem is from this connector
please help
thanks

 

That's your LCD ribbon cable. It connects the LCD to the rest of the computer. Was it loose at all? Or does it look damaged?

If you connected your computer to an external display and you are STILL having the issue then I would think the GPU is probably not working as intended an may need to be replaced. If it was that LCD cable and you connected it via an HDMI cable then the problem should go away, it shouldn't be present as the HDMI cable won't use that cable at all.

If you switch to integrated graphics FN+F5 what happens? Does the screen work like that? or does it get better? worse?

 

unplug and plug it again, that cable in the first image

 

thanks for your answer
no, it's not loose, but the cover is a bit loose and looks like it is damaged

i connect it via HDMI, but it's only working when the screen work...

yes, i switched the graphic, but the problem is exist and random time the display not turning on...

 

i do this, i will close the notebook and will check it, thanks

 

i closed the notebook, but the problem is exist
i should to send it back to usa :-(
thanks for all your helps

 

Hi,
I'm also experiencing this problem with my New Alienware 17 base. This happens to me random too. It goes to black screen and nothing will happen when you 1st turn on the computer or restart it.I have to force power button off to turn this off and restart. If the logo Alienware appears upon restart it goes thru to the Windows and it works fine, if no alienware logo appears, it is just black screen. When its in blackscreen i tried to placed in HDMI to TV but no image was displayed, So i need to power button restart it off again to make it work.

Any solution for this? Need help please.