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    New M17X + Windows 8 and problem with using BT + WIFi (BT works/ WiFi stops working)

    Discussion in 'Alienware 17 and M17x' started by carmamir, Apr 11, 2014.

  1. carmamir

    carmamir Newbie

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    I have huge issue with new M17X.


    |'ve installed Windows 8 (with big problems (drivers)). Today I tried to use my BT headphones and I encountered and huge issue, when I connect headphones to laptop, WiFi will stop working. It says that it is connected in WiFi manager but it's not working, all connection WiFi router just stops in moment when I start using BT (play music or something).

    Is it normal or my laptop is damaged some how ?
     
    carmamir, Apr 11, 2014
    #1
  2. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    It looks like a driver issue. Did you install the latest drivers for both components from DELL.com?
     
    Alienware-L_Porras, Apr 11, 2014
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  3. carmamir

    carmamir Newbie

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    Yeap.

    BT is working fine with 5GHz WiFi (however it's limiting transfer to around 9MB/s from 13MB/s).
     
    carmamir, Apr 12, 2014
    #3
  4. simonmpoulton

    simonmpoulton Notebook Deity

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    Try changing the wifi channel on your router. Both bluetooth and wifi use the same 2.4GHZ frequency so it is likely they are interfering with one another on the channel you have got set on your router.
     
    simonmpoulton, Apr 13, 2014
    #4