New M17x r2 in box four days unopened!

Hi Guys

New M17x r2 arrived been in a box under the table since last week.

Had so many problems with faulty dell alienware not sure if i can bothered to open it.

this is how Dell customer service leaves you like after 6 years and 12 faulty laptops!

really wish i could sit down and talk to Michael Dell, I'd be constructive

 

I dont undertsand your position, "6 years and 12 faulty laptops!" and with a great machine at home, why you still dealing with "dell" ? If you are damaged dont keep doing the same

 

Your situation is not common, just bad luck. Otherwise Dell would no longer be in business. I've been buying Dell since they were catalog only in the early 90s and my biggest problem I had is with the M17xR2. Besides that everything else has been very good.

Good luck in whatever you choose next.

 

This thread is soooo constructive. Definitely bookmarking it.

 

Some people just like to vent. It will probably get deleted.

 

just written an email to steve jobs to see if he wants to swap it for a mac!

from experience bad press is all dell are concerned with!

 

I guess I do want to vent a little!

I think the final straw is that when the engineer came to fix my faulty Area51 Alx desktop.

I asked him to wait whilst i went to get a cloth to but on the table and he said it would be allright he would use the foam out of the box to protect the table!

he then put a 10cm 6" scratch acrros the table, The table i spent 4 days rubbibg down by hand and coating with half a doze coats of varnish!

This engineer is the same one that broke my m17x and dell took almost 4 months to replace

anyway sorry to vent.

 

That's funny. Let us know if you get something more than a generic response. It would be funny if they did it.

 

right.. you're not responsible for anything even though you had advance knowledge that the contractor (which isn't affiliated with dell btw) was an idiot. You let him work on your computer with the understanding that he was sub par, so imo it's just as much on you.

 

Steve Jobs is happy with his MacBooks for computer use, and his iPad/iPhone 4 for playing games.

I doubt he'd swap a Mac for what he'd call "a chunky, heavy laptop filled with clunky Windows software".

As the others have said, it is very rare to get this unlucky. If this kind of service happened to everyone, then Dell would have gone out of business years ago.

 

This thread is now closed.