New consistent crashing problem with my M17x R3

I've recently started having an issue out of the blue on sunday night where my laptop screen goes blank, the laptop starts stuttering the sound and the computer shuts itself down and resets. The BSOD error code that windows reports after it resets (sometimes 2 or 3 times before booting) is "Bug Check 0x116: VIDEO_TDR_ERROR"

I realize this could mean my video card (a GTX580m) is dying because I've used GPUz to log the temps and voltage while this happens and nothing seems out of the ordinary. Temp is typically at about 65C and the voltage is constant at .87v.

Anyone have any ideas that I might be missing?

I've reloaded the A04 bios back up to A12 with no luck. I've changed the power profiles since I read something could potentially happen there and I've reinstalled windows 7 with a fresh copy and updated the graphics drivers. I'm at a loss and my warranty was done in september. Thanks in advanced.

 

Hi. Looks like you have tried all the usual stuff for the video timeout. I've seen this a few times and always has been driver related but since you have reoladed everything clean all I can think of is; have you tried to disable floptimus? I don't have it so can't advise how. And maybe reseat the video card - grabbing at straws here...

Oh yeah, have you tried different versions of the video driver, which one are you using now?

 

I've tried 3 sets of 30X.XX drivers. No change. I think it could be a VRAM issue. It only seems to happen once what ever game it is loaded and running. Doesn't happen in windows normally. I notice though that it does sometimes happens if it immediately restarts after crashing and will happen again a couple time while reloading. Possibly overheating or faulty VRAM?

 

It could be a faulty card but overheating is probably not the cause. I had one that overheated and would shut down but no BSOD or error and your error is a timing issue between the video card and the OS.

When you said you'd reinstalled windows did you do this manually or a restore to factory image? The factory image might be worth a try if you haven't tried that, along with a card reseat.

There is a workaround that you can search for that allows you to increase the timeout via a registry hack but all this will do is stop the BSOD and the machine will drop back to windows with a 'recovered...' error message when the problem occurs.

 

Here's a few other things you can try to fix the 0x116 Blue screen

Let us know how it goes

 

It was a manual windows install. It literally started happening on sunday night out of the blue, so i'm assuming it's a faulty video card. I've reseated it and have updated chipset and bios to the most current flavors. =) Thanks for the responses MickyD1234 and Alienware-Luis_Pardo, I appreciate the help.

 

I got a hold of Support and a new video card is being sent to me. =D I'll update once I have it in and working.

 

Good news, it sure sounded like the card was failing. Fingers crossed