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    Odd situation

    Discussion in 'Alienware 17 and M17x' started by zoolian982, Apr 19, 2012.

  1. zoolian982

    zoolian982 Notebook Deity

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    I find myself in an odd(well probably just odd to me)situation.

    So my warranty ran out last week on friday. But before that, they sent me the wrong display as a replacement when the motherboard and a myriad of other parts fried out. They downgraded me from the 1920x1080 to the 1600x900 one.

    Can I still call and tell them to fix their mistake?
     
    zoolian982, Apr 19, 2012
    #1
  2. widezu69

    widezu69 Goodbye Alienware

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    Well phone them up and tell them that your warranty has ended. Make it clear that you aren't hiding anything. And then tell them that whilst you still had your warranty, your screen got unintentionally downgraded through not fault of your own. Tell them that you are displeased with the service they have provided. They should do something about it.
     
    widezu69, Apr 19, 2012
    #2
  3. zoolian982

    zoolian982 Notebook Deity

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    Just to be prepared. What if they say they can't do anything due to not having warranty?
     
    zoolian982, Apr 19, 2012
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  4. Joe85

    Joe85 Notebook Deity

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    How come you never made of issue of it at the time?
     
    Joe85, Apr 19, 2012
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  5. zoolian982

    zoolian982 Notebook Deity

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    The laptop started breaking down a few weeks before the end of my warranty. They had me send it into the depot which took 1 and a half weeks, then I had to spend another week for them to send out the replacement parts. After everything was replaced, it seemed fine till I played on my tv which has 1920x1080 resolution, except there was a black bar outline where there's normally filled areas.

    So partially my lack of notice, but also Dell being slow.
     
    zoolian982, Apr 19, 2012
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  6. unixfool

    unixfool Notebook Consultant

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    Get on the phone and ask them... If they agree to fix, you're good to go. If not, keep pushing them to fix (ask for a manager if they give you a hassle). If it ran out of warranty before they properly fixed the issue, they're still on the hook, IMO, especially if they replaced the wrong part.
     
    unixfool, Apr 20, 2012
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  7. Lanscaper

    Lanscaper Notebook Consultant

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    The last company I represented, when I worked at a call center, was one of the big computer companies. Their policy was that if the issue was being addressed while the unit was under warranty that support will continue to be given until that problem has been resolved. I didn't represent Dell but they ideally should resolve this problem, because the issue began and was reported while the unit was under warranty. They made a mistake and you are entitled, in my opinion, to an appropriate resolution.
     
    Lanscaper, Apr 20, 2012
    #7