The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Office 2010 Software

    Discussion in 'Alienware 17 and M17x' started by cooldudeoli, Jul 28, 2012.

  1. cooldudeoli

    cooldudeoli Notebook Enthusiast

    Reputations:
    4
    Messages:
    17
    Likes Received:
    0
    Trophy Points:
    5
    Hi guys,
    I've had my Alienware M17x R4 for just over a month now, and had already activated my Office home and student 2010 with my license key provided on a card in the box (as I paid extra for the suite). The entire suite works flawlessy except Microsoft Outlook which insists that my 'Trial Period has Expired'. When I enter the product code into the activation window it accepts and installs the software, but on start-up of Outlook it still informs me that my Trial period has expired. This problem persists even after a restart, and numerous attempts to activate using my product key. When I went to speak to Dell Support on Live Chat, using my Service Tag it says 'this product is not supported yet' which I feel is a bit shocking that after buying the laptop I cannot talk to someone online about it.

    Anyways if someone knows a solution can you please help me out, maybe a complete re-install of Office 2010 will work?

    Many Thanks
     
    cooldudeoli, Jul 28, 2012
    #1
  2. radji

    radji Farewell, Solenya...

    Reputations:
    3,856
    Messages:
    3,074
    Likes Received:
    2,619
    Trophy Points:
    231
    Did you try windows update to update the outlook files? That may help, may not. I had this problem with Outlook 2003 when I installed it on Windows Vista. Upon launching the app, it would always ask for the license key (sometime accepting it, sometimes not) and then proceed to do some sort of installation. I had to format/clean install Windows Vista and by that time Office 2007 was out and I installed that when I did the clean install of Windows and Outlook 2007 worked. Never got Outlook 2003 to work, though.
    You can always try a complete reinstall. If that doesn't work, I would try getting in touch with Microsoft. I have had success in phone support with them in regards to their product keys...they tend to put more importance on those than tech support.
     
    radji, Jul 28, 2012
    #2
  3. Coach Knight

    Coach Knight Notebook Consultant

    Reputations:
    43
    Messages:
    130
    Likes Received:
    10
    Trophy Points:
    31
    Hate to tell you this but Outlook is not included in the version you purchased. Home and Student 2010 does not have Outlook. It has Word, Excel, PowerPoint, and OneNote only. You have to purchase Outlook separately. Of course, there are some very good free options that work very well, such as Mozilla Thunderbird.
     
    Coach Knight, Jul 28, 2012
    #3
  4. cooldudeoli

    cooldudeoli Notebook Enthusiast

    Reputations:
    4
    Messages:
    17
    Likes Received:
    0
    Trophy Points:
    5
    Thanks Coach Knight, that clears that for me :) I'll download Mozilla Thunderbird and give it a try.
     
    cooldudeoli, Jul 28, 2012
    #4