Okay so do you think i'd get an R3 as a replacement?

Okay, so the techs have been here 3 times, plus i sent the system into dell and im still having problems, so i'm going to go and call up Dell/Alienware and ask for a replacement? Do you think i'd be able to get them to give me a M18x or even an M17x R3? Even if i have an R1 right now? Will it be new or refurb?

 

You have a dual card system now so you should accept nothing less than an m18x. An R3 would be a downgrade from where you are with your current system.

 

Sorry to say it, but theres no way they are going to give you the M18x. Even with all the lowest specs on it, they wont. Thats there new flagship laptop and they arent going to hand them out for free. Expect a refurbished M17x R3 or even a refurbished R1 since thats what you have now.

 

a R3 would NOT be a downgrade....Just beacause a system has 2 cards does not make it better lol.. i bet the R3 with a 6970 would more than match his curent specs. I have been shocked at the amount of people scamming to try and get better laptops.

It seems that everyone feels entitled to Alienware's latest and greatest...all you are really suposed to get is a working system! If dell chooses to give somone a replacement, and its a newer model, bonus! but i am seeing WAY too many people with a sense of entitlement.

 

Do they still have R1s? I'd be fine with an R3....but i'd love an m18x lol

 

Is that directed to me? My system is really broken....

 

no not really.....more at anyone who feels that since they bought a system 3 years ago, that they sould get continous flagship upgrades lol.

 

Do they still even give out R1's anymore or only R3s as replacements?

 

I don't believe anyone has been receiving R1's anymore. Even some with the R2 are being offered the R3 as a replacement. You can try your luck getting the m18x, but I think it's doubtful.

 

No more R1 laptops, or R2 i believe as well.

It is possible they could give you a Refurb laptop but if you bought the R1 yourself, then I agree with simon, you have a Dual GPU laptop, and should also get a replacement Dual GPU laptop which = a M18

And it is not wrong, to ask this, it is a fact that a R3 is not a replacement for a R1 or an R2.

I have seen Dell hand out crazy exchanges in the past, so it never hurts to ask,

It all comes down to the reps you deal with, and you always have the options to escalate your case to higher levels until you get what you want/deserve.

The arguement that you have Dual GPU laptop, and want a replacemet dual GPU laptop is a sound one, and if the case is made strongly enough the Rep should be able to give it to you.

Bottom line never accept anything if your not happy with it, and if your willing to wait it out, keep pushing to get what you want.

 

Is not or is a replacement? And thanks for that.

 

A R3 IS NOT a replacement IMO for a R2 or R1

again Dual GPU Vs Single GPU.

Built quality is not the same

Screen is not the same.


It is true a R3 may perform as well or better than some R1 or R2 laptops depending on the configs, but the M18 is the proper replacement for the R2.

 

Alright thanks for your help, im gonna fight for the M18x then, wish me luck

 

let me make a comparison.....25 years ago you bought a ferrarri.....its old now and slow.....
the dealership is offering you a porche (R3)...you are about to tell them to F-off because you want a Lamborghini....an 18 inch is NOT in the same class as a 17inch....dual GPU is besides the fact. the 6970 kills your dual gpu performance wise..... you are not ENTITLED to a m18.....if you happen to get a rep who is a moron in your favor, more power to ya....but to take this advise and DEMAND one is silly...if they offer you a R3, i thin you would be silly to not take it.....of hold out and deman a m18.....i sure hope they dont find a hidden stockplile of parts for the R1 in the meantime lol.

 

Well asking is always an option

No harm in trying

 

Before my laptop broke down, I would have agreed with dave-p. But the fact is unless you had dual 5870s in an R2, then an R3 will smoke your R2 or R1 or give you at least the same performance. Demanding an M18x is going pretty over the top, because you're asking for a laptop that has a way higher performance than the laptop version that you have, unless you had dual 5870s or an equivalent nvidia setup.

I'm not saying you're not entitled to an M18x, I'm just saying that if I was in Dell's place I would laugh in your face and tell you its a refurb R2, New or refurb R3 or nothing.

And as for price, my R2 had highest everything when I got it and it was almost $2000 cheaper than a tricked out M18x. And that's excluding tax and shipping.

Basically IN MY OPINION: If your R1 can out perform a R3, you deserve a M18x. If it can't, or it has the same performance, you deserve a R3 refurb/new or a refurb R2.

 

It is possible. There is a guy on here who got crazy upgraded to from an xps 1730 to an m18x, and considering his xps was worth ~500$ atm...

I think they have some refurbished r2s, so you could even ask for one of those. I doubt they have many refurb r1s left, but an m17x r3 is quite possible.

Dell goes by your specs though, so they will compare the power of your current laptop to, say a 6970m. If the 6970m beats your current setup, then it won't be a downgrade in their book. That's generally how they do things

 

I hope they offer you a R2. With a few issue they do run Stable.

 

Dell will do crazy stuff sometimes. I got my R1 as a replacement for a Studio 17 that had a 3650.

 

Yeah, i'd be fine with an R3, but the M18x is really nice with the bindable keys and the Dual 480 nvidia cards (drool)

 

The will probably offer an R3 since that is the current system in the M17x line. The hope is you get a good M17x r2 so you get dual cards back. I doubt you will see an R1. If you have a system with dual cards you are ENTITLED by Dell verbiage to same or better hardware, that includes configuration.
If you bought a system with Dual cards, the replacement should have dual cards. However the R3 will run circles around your old system and should be a happy upgrade for you.

I very much doubt Dell will send out M18x's as replacements for M17x's without special considerations.
I am having cooling issues with my system now and will probably have to fix it myself. I dont know that they have any R2's left and I will NOT accept an R3 as it would be a downgrade from my config. If I cant fix it I'll be pushing for a refund to buy the only dual card config they have left I can get a 4 year warranty on. But of course that me giving them the chances to fix it themselves. Our track record has not been good.

 

Yup or R3 with ATI 6970 that has slightly better performance over GeForce 260 GTX SLI.

If M18x isn't possible so try to push for R3 with ATI 6970.

 

I had this issue 3 years ago. With a Alienware M5550. Which was a 15inch 2.33ghz Geforece 7600 2gb ram. Now remember Alienware was still Alienware. There was Talks of Dell buyout or just happen.

What you can do is talk to them and see if they can give you a price of what the Cost of the M17x r1 cost you. Then go ok I would like to upgrade the new laptop to the M18x. Pay what you want of upgrades.

At least it would be Fair for you and the company.

 

So I called them up, but unfortunatley, when I did the case department was closed so they are going to give me a call tomorrow. He said i'll probally get an R2, now is that good or should i try to push farther?

All the specs I know of are it's an i7 processor with Dual Nvidia GeForce 285m video cards

 

Anyone?????

 

R2 is a huge upgrade. If they have that, there's no reason not to take it. It'll smoke your system and they are not entitled to give you a new laptop just because you want it.

 

There's no way an R2 or R3 is a downgrade in any way. You should have a giant smile on your face if a replacement is on its way haha.

 

An R2 or R3 would both be quite an improvement.

It all depends on how much you're willing to push Dell, and if you're happy with what they're offering you. Dont be afraid to ask for more, the worst they can tell you is no.

 

This. While not targeted at the OP, every time there is a revision some people have systems that conveniently experience severe issues and expect that Dell will replace their old system with a brand new one. (And it's frequenly the same people)

Their sense of entitlement means they interpret "warranty" as "free upgrade" because they feel they paid so much initially. Abusing Dell's Warranty policy is pretty poor behaviour.

 

It isn't abusing Dell's Warranty Policy.

"We will repair or replace your computer as necessary to correct any damage to it. If we decide that it is necessary to replace your computer rather than repair it, you will receive a computer equivalent to or better than the computer, you originally purchased from us."

With this in mind, It isn't outrageous for R2 owners to want an 18x. You could call the R3 an equivalent at best in most cases.

 

As I already stated a R3 IS NOT a replacment for a R1 or R2.

Dell also looks at the original cost of the laptop when deciding a replacement.

There is no way I would accept a 2K R3 for the 4K I spent on a Loaded R1.

And the best argument fo the OP is the Dual GPU config, It does not matter that the next Dual GPU option is a M18, the fact is the R3 is not and cannot support a Dual GPU option and thus is not the same as a R2 or R1.

Of course as mentioned above Dell can and do frequently offer refurbed laptops, and in this case a R2 would be an upgrade from a R1.

But I laugh at the prople who think he is not entitiled to a M18, He is enititled to ask for what ever he wants, Dell will make the final decision, and as I have seen for many years, Dell has often done way better with the replacements over the orignal laptops.

 

Moving forward, see this thread.
http://forum.notebookreview.com/ali...placement-systems-warranty-repair-issues.html

If you are still having issues, reach out to support to resolve. If you hit a brick wall, go with the suggestions in post#1 of the linked thread.

Thanks.