Ordered m17x R2, recieved m15x random... WRONG MACHINE!! How do I take care of this? Need Help!

Hey guys,

So they sent me the wrong machine. Been waiting excitedly since January 11th for my R2 m17x with CF etc!

Now I get this....no disrespect to m15x owners, just now what i payed for.


What should I do when I call dell today/tomorrow to maximize remediation of this resolution.

I am not one to milk a situation like this dry, but I would like some kind of compensation for this mix up.

If they cannot provide I see no point in keeping the dell product and buying somewhere else.

Any comforts/tips/thoughts on how I should handle this situation?

The worst part is that I am in Canada and the Canadian sales agents are from Asia and are very hard for me to understand and aren't as tech savvy as the USA sales team out of Dallas.

Really turning into a nightmare experience :S

EDIT:: Just to answer some questions before they come in. I double checked my order and the specs, definitely no mistake by the sales agent side. All invoices i've recieved from Dell in the mail also outlined the m17x with the CF 5870s etc.

 

I would suggest calling any customer service line and explaining your problem. They can forward you to the appropriate department. Keep in mind the Unresolved Issues option if you don't get timely results.

 

Contact them ASAP. Canada is no different from the Dell US site. They both have contact info and procedures for:

Missing or incorrect orders -
https://support.dell.com/support/to...re_wrong?c=ca&cs=cadhs1&l=en&s=dhs&redirect=1

General Customer Service Questions
(please have your order number ready when calling) 1-800-847-4096 8am - 9pm EST Mon. - Fri.

Give them a chance to fix the situation... screw-ups happen, sucks when it does but mistakes/errors are a part of life.

 

Just so frustrated right now, not looking forward to the 2 hour long conversation it takes for them to do it all.

 

What is the "unresolved issues option"

 

Canada does not have a link for Unresolved Issues.

Dont want to call, fill out the form I linked to and put in there you want a CALL ASAP. I suggest you list a cell# so you dont miss the call. Hope it works out - ouch.

 

Be nice if they looked it all over then called me with their resolution.

Maybe i'll fill that form out.

Thanks Batboy

Problem for me is i'm leaving in a week to Europe and needed this badboy for work (graphical design) and of course gaming.

I'll have to buy something else it looks like.

Done and done, listed my cellphone number.

Wonder how long it takes Dell to respond. Any guesses?

Me too! Was all excited 1200p screen!

 

Don't worry, they will fix the issue. I wonder if they sent your system to someone else or if they did not even build it yet. If they sent it to someone else by error, I wonder how they will resolve the issue to get it back. I am not sure the receiver has a legal obligation to give it back to Dell in which case they would need to build you a new one and you will need to wait for 2 to 3 weeks to get your PC.

 

I should get to keep the m15x and they send me the m17x

I'm going out of town in like 9 days and I need a laptop for my trip, otherwise i wouldnt be so frustrated. Was really counting on them to get this one right. Either way I need something for the trip, so i'm really torn on what I can do in 9 days...

 

call dell and they will send out your unit, during that time you can still use your current unit.

 

Imo my unit should get an upgrade to make me feel better!

That realistic in asking?

 

doesn't hurt to try

 

Wow, the service tag on the back of my laptop did not match the one they apparently sent out (DUH)

Pretty much said I was lying. Had to FIGHT to get a refund even. No I"M SORRY we will express a new one out to you with a slightly better Processor or anything.

Canada support is terrible, I really wish I could use US support or some intermediary to have had this resolved.

Now i'm left with no laptop and worry that the shipment back to dell gets lost and I somehow am charged the money.

Of all the people it had to happen to me... so frustrated and done with it all.

The guy never asked for my buzzer number or explained WHO was picking up my alienware tomorrow. I assume it'll be purolator or someone.

All he said to put the reference number he gave me on the box. The box is black so a bit hard but okay.

Back to step one... look for a laptop in 6 weeks when I get back....

I'm considering just going to futureshop and getting a Mac.. thats how frustrated i am!

 

wow that's really out of character for AW support. I'd suggest returning it/canceling the order altogether, writing a letter to the AW/Dell CEO, and buy a Clevo.

Asking for a processor upgrade, was a bit unreasonable in my opinion, because mistakes do happen and it's not like this was a $400 mistake, but to say you're lying is inexcusable. Go buy a Clevo.

This is gonna make me a bit wary the next time I go to buy anything from AW/Dell.

 

That is a poopy situation sorry to hear you had such a bad experience.

 

Makes me wary of any online ordering. I didnt ask for the processor just used it as an example, i realize that would be unrealistic.

And I think this wouldn't of happened with US support. Think AW/Dell Canada is the one with the problem.